Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121

Customer Satisfaction Program 25B08

June 2025

Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you receiving
this notice?

On your vehicle, your vehicle’s Vista Roof may be susceptible to water
leaks.

What is the effect?

This may result in water inside the cabin.

What will Ford and
your dealer do?

Parts are now available to repair your vehicle. Please confirm parts
availability with your dealer when scheduling an appointment. In the interest
of customer satisfaction, Ford Motor Company has authorized your dealer to
repair the vista roof free of charge under the terms of this program.
This Customer Satisfaction Program will be in effect until June 30, 2026
regardless of mileage. Coverage is automatically transferred to subsequent
owners.

How long will it take?

The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.

What should you do?

Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 25B08.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this service action
performed on a timely basis. Therefore, please have this service action
performed as soon as possible.

 Copyright 2025 Ford Motor Company

Pick-Up and Delivery

Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.

Have you previously
paid for this repair?

If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this service action performed to ensure the
correct parts and procedures were used.
If the previously paid repair was performed before the date of this letter, you
may be eligible for a refund. Refunds will only be provided for services
related to moonroof water leak abatement. To verify eligibility and expedite
reimbursement, give your paid original receipt to your dealer before
December 31, 2025. To avoid delays, do not send receipts to Ford Motor
Company.

What if you no longer
own this vehicle?

If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Recall Assistance Center (RAC) at 1-866-436-7332 and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact the
RAC at the number listed using the Telecommunication Relay Service by
dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).

Thank you for your attention to this important matter.
Customer Service Division

 Copyright 2025 Ford Motor Company

Ford Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121

Programa de satisfacción del cliente 25B08

Junio 2025

Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
12345678901234567
El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad,
sino que
también lograr la plena satisfacción del cliente. Para demostrar este compromiso, estamos
proporcionando un programa de satisfacción del cliente sin cargo para su vehículo.
¿Por qué recibe este
aviso?

En su vehículo, el Vista Roof de su vehículo puede ser susceptible a
filtraciones de agua.

¿Cuál es el efecto?

Esto podría provocar que entre agua en la cabina.

¿Qué medidas
adoptarán Ford y su
concesionario?

Las piezas para reparar su vehículo ya se encuentran disponibles.
Confirme la disponibilidad de piezas con el concesionario al programar una
cita. Para satisfacer a nuestros clientes, Ford Motor Company ha autorizado
a su concesionario a reparar el techo con vista sin costo alguno, conforme a
los términos de este programa.
Este Programa de satisfacción del cliente tendrá vigencia hasta el 30 de
junio de 2026, sin importar el millaje. La cobertura se transferirá
automáticamente a los siguientes propietarios.

¿Cuánto tiempo
tomará?

El tiempo necesario para esta reparación será menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su concesionario tarde un poco más.

¿Qué debe hacer?

Llame a su concesionario lo antes posible para que programe una cita de
servicio para realizar el Programa de satisfacción del cliente 25B08.
Si aún no tiene un concesionario para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los concesionarios, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta acción de servicio en su
vehículo. El propietario del vehículo es responsable de efectuar los arreglos
necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar
la cobertura en caso de que el vehículo hubiese sufrido daños por no haber
realizado la acción de servicio de manera oportuna. Por lo tanto, le
solicitamos que realice esta acción de servicio lo antes posible.
 Copyright 2025 Ford Motor Company

Servicio de retiro y
entrega

El servicio complementario de retiro y entrega de vehículos también podría
estar disponible previa solicitud a través de los concesionarios que
participan. Su concesionario retirará el vehículo y lo regresará con la
reparación realizada.

¿Ha pagado
anteriormente por esta
reparación?

Si ya pagó por una reparación que aborda el problema descrito en esta
carta, aún debe realizar esta acción de servicio para garantizar que se
utilizaron las piezas y los procedimientos correctos.
Si el pago por esta reparación se efectuó antes de la fecha de esta carta,
podrá solicitar un reembolso. Solo se proporcionarán reembolsos por
servicios relacionados con la eliminación de fugas de agua en toldo
corredizo. Para comprobar si cumple con los requisitos y agilizar el
reembolso, entregue el recibo de pago original a su distribuidor antes del 31
de diciembre de 2025. Para evitar demoras, no envíe recibos a Ford Motor
Company.

¿Qué pasa si ya no es
el propietario del
vehículo?

Si ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Este aviso lo recibió porque en nuestros archivos, basados principalmente
en datos de registro y propiedad de los EE. UU., aparece como el
propietario actual.

¿Podemos hacer algo
más por usted?

Si tiene problemas para reparar su vehículo de inmediato y sin costo alguno,
comuníquese con el gerente de servicio de su concesionario para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de asistencia de campañas (RAC) Ford al 1-866-4367332 y uno de nuestros representantes con gusto lo atenderá. El RAC está
abierto de lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es
usuario de TTY/TDD, comuníquese con el RAC al número que se menciona,
mediante el servicio de retransmisión de telecomunicaciones, para esto,
marque el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es ford.com/support.
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la
opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si
desea comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).

Gracias por su atención en este asunto sumamente importante.
División de Servicio al Cliente

 Copyright 2025 Ford Motor Company

Service Engineering Operations
Customer Service Division

TO:

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

June 23, 2025

All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 25B08
Certain 2024 F-150 Crew Cab Vehicles Equipped with a Vista Roof—
Trough Assembly Replacement and Repair
PROGRAM TERMS
This program will be in effect through June 30, 2026. There is no mileage limit for this program.
EXPIRATION DATE
This Customer Satisfaction Program has an expiration date of June 30, 2026 to encourage dealers
and customers to have this service performed as soon as possible.
We recommend dealers utilize their FSA VIN Lists’ names and address to contact customers with
affected vehicles. This will help minimize the number of vehicles that may incur water leaks requiring
a more extensive repair. FSA VIN Lists are expected to be available on August 1, 2025.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Date Range

Dearborn
F-150

2024

Rouge Electrical
Vehicle Center

March 4, 2024 through June 28, 2024

U.S. population of affected vehicles: 26,851. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS PROGRAM
The Vista Roof on affected vehicles may leak, resulting in water dripping from the headliner, overhead
console, or overhead speaker. Interior components, including seating, may become wet due to the
water leaks.
SERVICE ACTION
Dealers are to install a new Vista Roof drain trough and apply a sealing patch to several spots along
the Vista Roof assembly. This service must be performed on all affected vehicles at no charge to the
vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of June 23, 2025 or sooner. Dealers should repair
any affected vehicles that arrive at their dealerships, whether or not the customer has received a
letter.

 Copyright 2025 Ford Motor Company

ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division

 Copyright 2025 Ford Motor Company

Customer Satisfaction Program 25B08

Administrative Information
Page 1 of 3

MOBILE SERVICE REPAIR ASSESSMENT LEVEL
All repairs in this program have the following assessment level.
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on June 23, 2025.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on June 23,
2025. Owner names and addresses will be available by August 1, 2025.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
December 31, 2025.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with a vista roof water leak repair.
RENTAL VEHICLES
Rental vehicles are not approved for this program.

 Copyright 2025 Ford Motor Company

Customer Satisfaction Program 25B08

Administrative Information
Page 2 of 3

FORD PICK-UP & DELIVERY
• Dealers participating in the Remote Experience Program:
o Refer to EFC16573, Announcing the 2025 Remote Experience Program for additional
details.
• Dealers NOT participating in the 2025 Remote Experience Program:
o Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
o Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage:
o Submit an Approval Request to the SSSC Web Contact Site before completing the
repair.
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will reject and the claim will not be paid if the repairing technician is not
certified in STST Competency 10 FSA. See EFC15936 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 25B08
 Customer Concern Code (CCC): J03
 Condition Code (CC): D4
 Causal Part Number: 1654022, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2025 Ford Motor Company

Customer Satisfaction Program 25B08

Administrative Information
Page 3 of 3

CLAIMS PREPARATION AND SUBMISSION (continued)
• Refunds: Submit refunds on a separate repair line.
- Program Code: 25B08
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Ford Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program:
 Refer to EFC16573, Announcing the 2025 Remote Experience Program for
additional details.
o Dealers NOT participating in the 2025 Remote Experience Program:
 Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
 Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
Provision for Locally Obtained Supplies: Submit on the same line as the repair.
o Program Code: 25B08
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $25.00

 Copyright 2025 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 2
Customer Satisfaction Program 25B08
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

Adjust Moonroof, replace trough, add butyl patches to rivet
positions along the moonroof frame as shown in the
Technical Instructions.

25B08B

2.0 Hours

Ford Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2025 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle PickUp & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.

25B08PP

0.5 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Service Part
Number

Claim