NHTSA ID Number: 11019930
Manufacturer Communication Number: WRA-24R
TSB/Document Date: 2025-07-01
Summary
Subaru
of America, Inc. (Subaru) has initiated a safety recall for certain 2020-2022 model year Legacy and Outback vehicles to replace all (four) of the Occupant Detection System (ODS) sensors on the front passenger seat.
for this scenario.
Procedure to CPO vehicles affected by the WRA-24 recall
If you have a used vehicle that is affected by the WRA-24 recall and is in an “Open” Status,
please refer to the Recall bulletin on STIS and perform the remedy repair. The process
outlined below relates only to used vehicles affected by the WRA-24 recall in an “OpenRemedy not yet available” status that will be considered for CPO certification.
To determine CPO eligibility, the retailer must first run a Carfax on the vehicle to ensure the
vehicle does not have a branded title, the vehicle has not been in a moderate to severe
accident, and there is no evidence of airbag deployment. If the Carfax report shows
evidence of any of these, the vehicle is not able to go through CPO certification and the
retailer should refer to the Used Vehicle Inventory process outlined in this announcement.
If the Carfax report is clean, the retailer should then work through the 152-point Certified
Pre-Owned Vehicle Inspection Checklist for the vehicle. The retailer should have an
accompanying repair order for any work that is done on the vehicle to meet the CPO
certification requirements.
If the retailer determines the vehicle is eligible for CPO certification, but has an open WRA24 recall, the retailer should:
•
Submit an order for the appropriate seat bottom for the vehicle. There are three seat
bottom assembly part numbers, depending on model applicability, for the 2020-2022
MY Legacy and Outback models affected by this recall, and they are listed below.
When placing the order, the last 8 characters of the VIN must be entered as the PO
number.
64139AN00A CUSHION AY OCPANTRH
64139AN01B CUSHION AY OCPANTRH
64139AN02B CUSHION AY OCPANTRH
Continued...
Bulletin Number: WRA-24R ; Revised: 06/23/25
Page 58 of 69
•
Once the order is placed, the retailer must email the 152-point CPO Inspection
Checklist, with Section A completed, and the accompanying Repair Order to the
Parts Information Coordinators (PICs) at Picemail@subaru.com. The subject line
of the email should include reference to the WRA-24 recall and include the related
8-digit order number for the appropriate seat bottom for the vehicle (Example: WRA24 parts order # 12345678).
Upon receipt of the email, the PICs will review the information and reply to the retailer
email advising that either the order was released or requesting additional information.
If the order is released, the retailer should expect to receive the seat bottom within
2-3 business days. If there is a request for additional information, and there is no
response from the retailer providing the requested information within 5 business days,
the order will be cancelled.
Once the retailer receives the part, the WRA-24 recall can be performed on the vehicle and
a recall claim should be entered using the following guidelines:
Recall Code
Labor Operation
Description
Labor Hours
WRA24
100576
WRA-24 ODS SEAT BOTTOM R&R
0.9
Once the recall claim is approved, the status of the recall for the VIN will change to
Completed. Timely claim entry is very important to keep the process of CPO certification
moving forward. Retailers must wait 24 hours after the recall shows completed on the VIN
before they can systematically begin certifying one of these vehicles via Subarunet.
If your vehicle is a CPO, do not proceed beyond this point, follow the submission
instructions above. Any questions should be directed to the Parts Information
Coordinators (PICS) through email Picemail@subaru.com or phone number 866-7822782, option 2.
Used Vehicle Inventory Process
If you have a used vehicle that is affected by the WRA-24 recall and is in an “Open”
Status, please refer to the Recall bulletin on STIS and perform the remedy repair. The
process outlined below relates only to used vehicles affected by the WRA-24 recall in an
“Open- Remedy not yet available” status that do not have an SRS light illuminated and
do not qualify for the CPO program. These vehicles may be delivered to a purchaser if the
following 2 conditions are met:
1. The vehicle does not have the SRS indicator illuminated, and
2. The selling retailer discloses information about this safety recall to the
purchaser using the Vehicle Disclosure Form - It is imperative that the purchaser
is made aware of the open safety recall on the vehicle and signs the Vehicle
Disclosure Form prior to completing the purchase. The customer must initial the
Vehicle Disclosure Form to confirm that they received the WRA-24 Subaru Safety
Recall Information prior to completing their purchase of the vehicle.
Continued...
Bulletin Number: WRA-24R ; Revised: 06/23/25
Page 59 of 69
If the vehicle is in your used car inventory and has an SRS light illuminated, the vehicle
must not be sold. Please refer to question 9 for the procedure for obtaining a seat bottom
when the SRS light is illuminated.
The Vehicle Disclosure Form and the WRA-24 Subaru Safety Recall Information sheet can
be found on Subarunet in Recall & Campaigns, specifically in the WRA-24- ODS Sensor
Replacement area of Recall/Campaign Details.
If the above conditions are met, as part of the delivery process we ask the Retailer Sales
Department to please do the following:
1. Fill out the Owner Contact and Vehicle Disclosure Form included with this notice
if the purchaser agrees to purchase the vehicle in this condition. This form can be
found on Subarunet in the Resources area on the left navigation menu or in Recall
& Campaigns, specifically in the WRA-24- ODS Sensor Replacement area of Recall/
Campaign Details.
2. Print and provide a copy of the Safety Recall Information sheet, also included with
this notice. There is an area on the disclosure form the customer will need to initial
to acknowledge receipt of the Safety Recall Information sheet. The Safety Recall
Information sheet can be found on Subarunet in the Resources area on the left
navigation menu or in Recall & Campaigns, specifically in the WRA-24- ODS Sensor
Replacement area of Recall/Campaign Details.
3. When remedy parts become available, we ask that the retailer contacts the owner to
schedule an appointment to complete the WRA-24 recall.
4. Please encourage the purchaser to update their ownership information by visiting
Customer Support in the Connect with Us area on Subaru.com.
If a 2020-2022 Legacy or Outback model affected by the WRA-24 recall does not meet the
CPO certification process, the retailer can sell the vehicle as Used Vehicle Inventory using
the disclosure letter process that was outlined in the Subarunet announcement.
Continued...
Bulletin Number: WRA-24R ; Revised: 06/23/25
Page 60 of 69
Appendix 1 - WRA-24 vehicle in an “Open Remedy not yet available” status that has
the SRS light illuminated with DTC B1788
If DTC B1788 is present, then the ODS sensor failure has occurred and a QMR should be
submitted as outlined below.
NOTE: The QMR instructions below must be followed to ensure you receive a
response within one business day. This includes completing QMR with the correct
coding and including all requested information in the appropriate format. Failure to
do so will significantly delay the review process and potential part release.
1. The QMR should be coded using WRA as the failure code. The SSM file data must
be attached to the QMR in .SEPF format with the VIN written to the data.
All QMR submissions should have the customer’s Concern, Cause, and Correction
filled out with detail and contain the technician’s observations, diagnostics, and
recommendation.
2. The QMR and required attachments will be reviewed by SOA and, if approved, a
parts order for the appropriate remedy part will be placed by the Parts Information
Coordinators (PICs) for your dealership.
NOTE: Orders will only be placed only if a QMR is submitted with the required
attachments and SOA is able to confirm the diagnosis of a defect requiring
replacement of the seat bottom.
If there is sufficient inventory, then a parts order for the ODS sensor kit and related
hardware kit will be placed by the PICs for your dealership. If we do not have sufficient
inventory of the ODS sensor kits or hardware kits, then a parts order for the appropriate
seat bottom part will be placed by the PICs for your dealership.
3. Once the appropriate part is received and the vehicle has been repaired, please
submit a claim using the following information:
•
If the vehicle is part of the WRA-24 recall and the retailer was sent an ODS
sensor kit and hardware kit, then a Recall Claim (RC) must be submitted using
the following information:
Recall Code
Labor Operation
Description
WRA24
A100-579
WRA-24 ODS SENSOR KIT R&R
Labor Hours
1.1 (manual seat)
0.9 (power seat)
Continued...
Bulletin Number: WRA-24R ; Revised: 06/23/25
Page 61 of 69
•
If the vehicle is part of the WRA-24 recall and the retailer was sent a seat bottom, then a
Recall Claim (RC) must be submitted using the following labor operation:
Recall Code
Labor Operation
Description
Labor Hours
WRA24
A100-576
WRA-24 ODS Seatbottom R&R
0.9
4. Please direct any inquiries as follows:
•
If you have questions regarding the status of your QMR, please refer to the QMR
itself, specifically the status on the QMR.
i.
If the QMR is in a “Pending Review” status, then it has been received but has
not been reviewed yet. The status will be updated once the QMR has been
reviewed.
-
•
If the status of the QMR is “No Action Needed”, then either the PICs have
placed an order for the seat bottom (which can be viewed in RPM), or you
will be notified via phone or email of information that was missing from the
QMR.
Additional inquiries should be directed to the Subaru Claims Helpline at:
866-782-2782, option 2.
Continued...
Bulletin Number: WRA-24R ; Revised: 06/23/25
Page 62 of 69
Appendix 2 - WRA-24 vehicle in an “Open Remedy not yet available” status that has
the SRS light illuminated with DTC other than B1788
Technicians should refer to the applicable service manual and perform diagnostics, noting
all key steps and results. A QMR should be submitted as outlined below.
Currently, we have a limited supply of seat bottoms, which includes the ODS sensors,
available for customers who experience an ODS failure (the SRS lamp is illuminated) prior
to the recall part becoming available. There are three seat bottom assembly part numbers,
depending on model applicability, for the 2020-2022 MY Legacy and Outback models
affected by this recall:
64139AN00A CUSHION AY OCPANTRH
64139AN01B CUSHION AY OCPANTRH
64139AN02B CUSHION AY OCPANTRH
To ensure adequate inventory of these parts is available for customers that are
experiencing an ODS sensor failure, these part numbers are restricted from retailer
ordering. Therefore, the following process must be followed to obtain one of these parts.
Failure to adhere to these instructions may result in a delay.
NOTE: The QMR instructions below must be followed to ensure you receive a
response within one business day. This includes completing the QMR with the correct
coding and including all requested information in the appropriate format. Failure to
do so will significantly delay the review process and potential part release.
1. If technician’s diagnosis results in the seat bottom requiring replacement, a QMR
must be submitted. The QMR should be coded using WRA as the failure code.
All QMR submissions should have the customer’s Concern, Cause, and Correction
filled out with detail and contain the technician’s observations, diagnostics, and
recommendation. If there are DTCs other than B1788, completed trouble tree results
are required in the QMR. Squeaks and rattles should have video documentation
and physical damage will require pictures. Secondary component failures such as
power seat motors or seat position sensor failures will require completed diagnostics
uploaded to the QMR.
Body shop orders should have a copy of the body shop repair order or proof of
repair added to the QMR for documentation.
2. The QMR and required attachments will be reviewed by SOA and, if approved, a
parts order for the appropriate remedy part will be placed by the Parts Information
Coordinators (PICs) for your dealership.
NOTE: Orders will only be placed only if a QMR is submitted with the required
attachments and SOA is able to confirm the diagnosis of a defect requiring
replacement of the seat bottom.
Continued...
Bulletin Number: WRA-24R ; Revised: 06/23/25
Page 63 of 69
3. Once the appropriate part is received and the vehicle has been repaired, please
submit a claim using the following information:
•
If the vehicle is part of the WRA-24 recall and the retailer was sent a seat bottom,
then a Recall Claim (RC) must be submitted using the following labor operation:
Recall Code
Labor Operation
Description
Labor Hours
WRA24
A100-576
WRA-24 ODS Seatbottom R&R
0.9
4. Please direct any inquiries as follows:
•
If you have questions regarding the status of your QMR, please refer to the QMR
itself, specifically the status on the QMR.
i.
If the QMR is in a “Pending Review” status, then it has been received but has
not been reviewed yet. The status will be updated once the QMR has been
reviewed.
ii. If the status of the QMR is “No Action Needed”, then either the PICs have
placed an order for the seat bottom (which can be viewed in RPM), or you will
be notified via phone or email of information that was missing from the QMR.
•
Additional inquiries should be directed to the Subaru Claims Helpline at: 866782-2782, option 2.
Continued...
Bulletin Number: WRA-24R ; Revised: 06/23/25
Page 64 of 69
Appendix 3 - Seat bottom is needed for a non-WRA-24 affected vehicle or an
unrelated service issue
If the vehicle is not affected by the WRA-24 recall or has an unrelated service issue that
requires a seat bottom, then a QMR is still required to obtain the seat bottom. Technicians
should refer to the applicable service manual and perform diagnostics, noting all key steps
and results. A QMR should be submitted as outlined below.
There are three seat bottom assembly part numbers, depending on model applicability, for
the 2020-2022 MY Legacy and Outback models affected by this recall:
64139AN00A CUSHION AY OCPANTRH
64139AN01B CUSHION AY OCPANTRH
64139AN02B CUSHION AY OCPANTRH
To ensure adequate inventory of these parts is available for customers that are
experiencing an ODS sensor failure, these part numbers are restricted from retailer
ordering. Therefore, the following process must be followed to obtain one of these parts.
Failure to adhere to these instructions may result in a delay.
NOTE: These QMR instructions must be followed to ensure you receive a response
to your QMR within one business day. This includes completing the QMR with the
correct coding and including all requested information in the appropriate format.
Failure to do so will significantly delay the review process and potential parts order.
1. If the technician diagnosis results in one of the above seat bottoms requiring
replacement, then a QMR must be submitted. The QMR should be coded using WRA as
the failure code. All Service Manual diagnostics steps/results as well as the SSM data,
if there was a DTC, should be attached to the QMR in .SEPF format with the VIN written
to the data.
All QMR submissions should have the customer’s Concern, Cause, and Correction
filled out with detail and contain the technician’s observations, diagnostics, and
recommendation. If there are DTCs other than B1788, completed trouble tree results
are required in the QMR. Squeaks and rattles should have video documentation and
physical damage will require pictures. Secondary component failures such as power
seat motors or seat position sensor failures will require completed diagnostics uploaded
to the QMR.
Body shop orders should have a copy of the body shop repair order or proof of repair
added to the QMR for documentation.
Continued...
Bulletin Number: WRA-24R ; Revised: 06/23/25
Page 65 of 69
2. The QMR and required attachments will be reviewed by SOA and, if approved, a
parts order for the appropriate seat bottom part will be placed by the PICs for your
dealership.
NOTE: Orders will only be placed only if a QMR is submitted with the required
attachments and SOA is able to confirm the diagnosis of a defect requiring
replacement of the seat bottom.
3. Once the appropriate seat bottom part is received and the vehicle has been repaired,
please submit a claim using the following information:
•
The seat bottom was replaced in a vehicle for reasons unrelated to the WRA-24
recall. Please refer to the Labor Time Guide for applicable coverage and claim
coding.
4. Please direct any inquiries as follows:
•
If you have questions regarding the status of your QMR, please refer to the QMR
itself, specifically the status on the QMR.
i.
If the QMR is in a “Pending Review” status, then it has been received but has not
been reviewed yet. The status will be updated once the QMR has been reviewed.
-
•
If the status of the QMR is “No Action Needed”, then either the PICs have
placed an order for the seat bottom (which can be viewed in RPM), or you will
be notified via phone or email of information that was missing from the QMR.
Additional inquiries should be directed to the Subaru Claims Helpline at: 866-7822782, option 2.
Continued...
Bulletin Number: WRA-24R ; Revised: 06/23/25
Page 66 of 69
URGENTIMPORTANT SAFETY RECALL
This notice applies to the VIN identified
in theaddress section printed below
Subaru Safety Recall WRA-24
NHTSA Recall ID 24V-227
February 2025
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety
Act.
Subaru of America, Inc. (Subaru) has decided that a defect which relates to motor vehicle
safety exists in certain 2020-2022 model year Legacy and Outback vehicles. You previously
received a letter informing you of this recall, stating that the remedy parts were not yet
available.
This letter is to inform you that parts are now available
DESCRIPTION OF THE DEFECT AND SAFETY RISK
Your vehicle may be equipped with defective Occupant Detection System (ODS) sensors
on the front passenger seat,which may result in an internal short circuit. If this happens, the
supplemental restraint system (SRS) warning light will illuminate and the front passenger
airbag may deactivate even though the seat is occupied, increasing the risk of injury to the
front passenger in the event of a crash.
WHAT SUBARU WILL DO
Subaru will replace all four of the ODS sensors on the front passenger seat in your vehicle
with new ones at no cost to you.
WHAT YOU SHOULD DO
Please contact your Subaru retailer (dealer) immediately for an appointment to have the
ODS sensors in your vehicle replaced at no cost to you.
If the supplemental restraint system (SRS) airbag system warning light is illuminated in
your instrument panel, your vehicle may be experiencing symptoms related to this safety
recall. Please contact your authorized Subaru retailer for further diagnosis and refrain from
allowing passengers in the front passenger seat until the diagnosis is complete.
HOW LONG WILL THE REPAIR TAKE?
The time required for this repair is approximately one hour. Your retailer can provide you
with a better estimate of the overall time for this service visit, as it may be necessary to
make your vehicle available for a longer period of time.
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of
record. That information is based primarily on state registration and title data. If you are a
lessor of this vehicle, federal regulations require you to forward this notice to your lessee
within ten days.
If you have moved or sold your vehicle, please go to https://www.subaru.com/support/
customer-support.html to send us your information.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for
reimbursement. Reimbursement consideration will be based on the amount an authorized
Subaru retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date
of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN),
and your name, with correct mailing address and telephone number to the address listed
below:
Subaru of America, Inc.
Customer Advocacy Department, Attention: WRA-24 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be
assured that we will attempt to process your reimbursement request as quickly as possible,
but it may take up to 60 days for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and
select ‘Find a Retailer.’
For additional information, please go to: http://www.wra24.service-campaign.com.
If you need additional assistance, please contact us directly:
•
By e-mail: Go to https://www.subaru.com/support/customer-support.html and
select ‘Email Us’
•
By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
•
By U.S. Postal mail:
Subaru of America, Inc.
Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://wwwodi.
nhtsa.dot.gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary
repairs free of charge.
If your dealer fails or is unable to remedy this defect without charge, or within a reasonable
amount of time, you may submit a written complaint to: Administrator, National Highway
Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go
to http://www.NHTSA.gov.
Your continued satisfaction with your Subaru is important to us. Please understand that we
have taken this action in the interest of your safety and your vehicle’s proper operation. We
sincerely apologize for any inconvenience this matter may cause and urge you to schedule
an appointment as soon as possible.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION
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TSB/Document ID: WRA-24R
Replacement Service Bulletin Number:
MFR Communication Date: 2025-06-23
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Communication Type: Service Bulletin/Repair Instructions
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