ATTENTION:
GENERAL MANAGER

q

PARTS MANAGER

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CLAIMS PERSONNEL

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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER

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© 2025 Subaru of America, Inc. All rights reserved.

PRODUCT CAMPAIGN BULLETIN
APPLICABILITY:

SUBJECT:

2020-2022 MY Legacy
2020-2022 MY Outback

NUMBER: WRA-24R

Safety Recall – ODS Sensor Replacement

REVISED: 06/23/25

DATE: 02/03/25

Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2020-2022 model year
Legacy and Outback vehicles to replace all (four) of the Occupant Detection System (ODS) sensors
on the front passenger seat.
Description of the Defect and Safety Risk
The affected vehicles may be equipped with defective ODS sensors on the front passenger seat,
which over time may result in a short circuit. If the short circuit occurs, the SRS airbag system
warning lamp will illuminate, the front passenger’s frontal airbag OFF indicator will illuminate, and
the front passenger airbag may not deploy in certain crashes as designed, increasing the risk of injury
to an occupant in the seat.
Remedy
Subaru retailers will replace all (four) of the ODS sensors on the front passenger seat with new ones
at no cost to the customer
Affected Vehicles
A total of 118,723 U.S. vehicles are affected by this recall, as listed below. Not all vehicles in the
production range listed below are affected by this recall. Coverage must be confirmed by using the
Vehicle Coverage Inquiry function on subarunet.com prior to repair.
Model Year

Carline

Production Date Range

Vehicle Count

2020-2022

Outback

June 16, 2020 – July 13, 2021

103,114

2020-2022

Legacy

June 16, 2020 – July 12, 2021

15,609

As Subaru obtains the remedy parts supply for this repair, the WRA-24 recall coverage for the
affected VINs not yet included in the phased final owner notifications will remain in an ‘OpenRemedy not yet available’ status in the system.
As phased final owner notification letters are released, the status of the VINs included in each mailing
will be updated to ‘Open’ in the system to allow for repairs to be performed on those vehicles. This
status change will trigger system ‘push’ notifications, such as in-vehicle notifications, MySubaru
alerts, and CareConnect messaging.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

Continued...
Bulletin Number: WRA-24R ; Revised: 06/23/25

Page 1 of 69

Retailer Responsibility
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle
covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized
Subaru Retailer failing to perform the applicable service procedures to correct all affected
vehicles in their inventory prior to the vehicle being placed in service may be subject to civil
penalties of up to $27,168 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6
and will also be in breach of the Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
•

Immediately identified

•

Tagged or otherwise marked to prevent their delivery or use prior to repair

•

Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin
once the parts become available.

Phased Final Owner Notification
Subaru previously notified all affected vehicle owners of this recall with an interim letter on May 17,
2024 advising owners they would be re-notified with a follow up letter to schedule an appointment
once parts are available.
As the parts supply arrives to support this recall, we will begin renotifying affected vehicle owners in
phases to schedule an appointment to complete this repair. The first phased mailing will be released
today, February 3, 2025, to the owners of all affected Legacy model vehicles.
Listed below is the current phased final owner notification plan. Subaru retailers will be advised as
each phased mailing is scheduled.
Mailing Date

Mailing Group

Current VIN status

February 3, 2025

All Legacy models

Open

May 19, 2025

2020 MY Outback (manual passenger seat)

Open

Q3 2025 (estimate)

2020 MY Outback (power passenger seat)

Open-Remedy not yet available

Q1 2026 (estimate)

2021-2022 MY Outback (manual passenger
seat)

Open-Remedy not yet available

Q3 2026 (estimate)

2021-2022 MY Outback (power passenger
seat)

Open-Remedy not yet available

Q4 2026 (estimate)

2021-2022 MY Outback (power passenger
seat)

Open-Remedy not yet available

VIN status
As phased final owner notification letters are released, the status of the VINs included in the mailing
will be updated to ‘Open’ in the system. This status change will trigger system ‘push’ notifications,
such as in-vehicle notifications, MySubaru alerts, and CareConnect messaging.
The WRA-24 recall coverage for the affected VINs not yet included in a phased final owner
notification mailing will remain in an ‘Open-Remedy not yet available’ status until the final owner
notification letters are mailed for those VINs.
Continued...
Bulletin Number: WRA-24R ; Revised: 06/23/25

Page 2 of 69

REQUIRED TOOLS:
Part Description

Part Number

Qty

WRA-24

99804AN080

1

Will be forced ship to retailers
at no cost.

WRA-24
Socket Tool

99804AN090

1

Will be forced ship to retailers
at no cost.

WRA-24
JIG Tool

99804AN100

4

For Power Seat ONLY. Will be
forced ship to retailers at no
cost.

Block
(Wood or Rubber)

N/A

Part Description

Image

2

Details

•

Power Seat: use 2pcs

•

Manual Seat: use 1pcs

•

Retailers are to supply
and cut to the dimensions
shown on the left.

Image

Details

SSM4 Equipped Laptop
DST-i or DST-010

Required for DTC check &
Rezeroing/Calibration

DCA-8000 SUB Battery
Diagnostic Charger

Required for battery charging

General Hand Tools

Required for ODS sensor R&R

Wobble Extension Bar
example: Snap-on FXWK8

For Manual Seat ONLY.

Weight Tool, Passenger
J-47673

J-47673 is an Esssential Tool

String

Ruler

•
•

Thickness: 2mm-3mm
Lenth: 40 meters (0.00in)

Basic 12 inch

Continued...
Bulletin Number: WRA-24R ; Revised: 06/23/25

Page 3 of 69

PART CONFIGURATION:

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Bulletin Number: WRA-24R ; Revised: 06/23/25

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PART INFORMATION:
There are two hardware kits created for this campaign. One kit for manual seats and another
kit for power seats. The ODS sensors are ordered separately. All parts MUST be ordered
through PRIME.
Please be mindful that the PIC team cannot increase PRIME limits or create supplemental orders for
kits or tools.
Manual Seat Parts Kit SOA635182
Part Description

Quantity

RAIL NUT M10

4

RAIL NUT M8

8

HINGE BOLT

4

Image

Power Seat Parts Kit SOA635183
Part Description

Quantity

RAIL NUT M10

4

RAIL NUT M8

8

Image

ODS Sensor Parts Kit 98329AN00A
Part Description

Quantity

ODS SENSOR REPAIR (4 per repair)

1

Image

SERVICE PROCEDURE INFORMATION:
There are two different Service Procedures for each seat configuration. Use the table below to confirm
the next course of action.
Seat Configuration

Service Procedure Page Number

Manual Seat

Page 6

Power Seat

Page 29

Continued...
Bulletin Number: WRA-24R ; Revised: 06/23/25

Page 5 of 69

MANUAL SEAT SERVICE PROCEDURE
Warning: The lower seat frame (Power or manual) must remain installed in the vehicle as instructed
to keep various components properly aligned. Disassembling and reassembling the lower seat frame
outside the vehicle will cause various misalignment concerns. If this occurs, replacement of the lower
seat frame will be required.

STEP 1: Using a DCA-8000, input the battery information and set the charger to Power Supply
Mode.
STEP 2: Apply the parking brake. This is required because the gear selector will be placed in the
Neutral (N) position in a future step.

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Page 6 of 69

STEP 3: Confirm at least one minute has surpassed since the ignition was switched off. Remove the
cover from the main fuse box. Using a small flat blade screwdriver, remove Fuse # 30, SBF-3,
SBF-12.

STEP 4: Remove the center tray mat. With the mat removed the access hole to the shift lock release
will be exposed. Using a suitable screwdriver, release the shift lock and move the gear selector to the
Neutral (N) position.

STEP 5: Release and lower the portion (A) of the shift boot. This will expose the holding clip.
CAREFULLY remove the holding clip. The gear selector knob can then be removed.

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STEP 6: Release the holding clips for
the front cover assembly. Disconnect the
electrical connection and lift in the upward
direction the remove the cover.

STEP 7: Remove the two phillips head mounting screws located at the front of the center console.
Adjust both seats forward and remove the two center console mounting bolts. Disconnect the
electrical connections and remove the center console from the vehicle.

IMPORTANT: Models equipped with the
center console mounted CD deck will require
the removal of two additional mounting bolts
and the disconnection of two additional
connectors. BE CAREFUL not to bend the
CD deck mounting brackets.

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Bulletin Number: WRA-24R ; Revised: 06/23/25

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STEP 8: Pull up on the backrest adjustment handle and insert a small screwdriver or plastic trim
tool into the handle cover locking tab. Once the tab is released pull the handle cover toward the front
of the vehicle to remove. Once the handle cover is removed, release the rear section of the seat side
cover. With all the holding clips released, the cover can then be removed by pulling towards the front
of the vehicle.

STEP 9: Adjust the seat backrest to the full
down position. Release the rear then front
inner hinge cover mounting clips. Remove the
inner hinge cover in the upward direction. The
backrest can then be returned to the upright
position.

STEP 10: Adjust the seat position so the end of the outer rail is approximately 15mm (0.6 inches)
from the end of the inner rail.

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STEP 11: Remove the two straps securing the rear portion of the backrest cover.

STEP 12: Tuck the hanging section of the cover into the rear pocket of the seat. Release the two
Velcro straps and free the two harness sections.

STEP 13: Unbolt and discard the four bolts mounting the seat backrest to the bracket. Place the
backrest into the rear seat footwell area.

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CAUTION: Confirm the harness section does
not have any excessive tension and is free
from pinching of any kind.

STEP 14: Remove both mounting screws
for the inner cushion covers.

STEP 15: Starting with the outside cover, release the mounting clip using a large flat blade
screwdriver or suitable plastic trim tool.

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Bulletin Number: WRA-24R ; Revised: 06/23/25

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STEP 16: Pull the cover back and then CAREFULLY rotate the cover to remove. Using the same