SERVICE BULLETIN
M1687

2025-05-16

M1687: 2025 CVO ROAD GLIDE RR INITIAL CARE
• In the event you need more urgent Initial Care support call
800-664-7762 for assistance and approval. This number
allows direct access for technical support, diagnostic
assistance and warranty pre-approval decisions. Select the
Initial Care prompt for the specific vehicle feature requiring
repair.

Reason for Revision
Refer to Table 1.
Table 1. Document History
Date
Rev
Revision (Rev) Description
2025-05-16 - Initial release

Be prepared with the following information:
• Vehicle Identification Number (VIN)

Purpose for Service Bulletin

• Vehicle mileage

This bulletin informs dealers about the 2025 CVO Road Glide
RR (FLTRXRRSE) Initial Care program.

• Vehicle Summary Report (VSR)

Required Dealer Action

• Problem condition, diagnostic procedures performed and
the test results
• Other pertinent information, such as vehicle maintenance
or repair history, vehicle condition, detail of any modifications,
etc.

Table 2. Required Dealer Action
Category

Description

1

Must Perform Repair

2

Repair If Presenting Symptom

3

Feature PackCustomer/Dealer Paid

4

Informational Purposes Only

Required

This program has an intended life span of May 16, 2025 through
August 15, 2025. It may be terminated early due to low call
volumes.

Vehicles Affected
2025: CVO Road Glide RR (FLTRXRRSE)

Markets Affected
Harley-Davidson Initial Care program for the recently introduced
2025 CVO Road Glide RR Motorcycle.
Warranty Pre-authorization from Technical Service is required
for Warranty related to repairs with part numbers listed in the
below table.

United States only.

Affected Part Numbers
Table 3

Decisions concerning repair versus replacement or requests
for further diagnostic labor time will be determined by Technical
Service Representatives at that time.

Table 3. Part Numbers
Part No.
25701955
34700727
37000400
25701623
25701956
45900447

Item Description
CAMSHAFT COVER
TRANSMISSION CASE SUBASSEMBLY
CLUTCH ASSY,BASKET,RING GEAR
COVER,PRI,BILLET
SUB-ASSY,CVR,CAM,RR
BRACKET, UPPER FORK STEM
BRACKET ASSEMBLY, LOWER FORK,
45900451
WITH BEARING CONE AND DIRT GUARD
50503308
BRACKET, LEFT FOOT CONTROL
50503307
BRACKET, RIGHT FOOT CONTROL
58900735FBS FENDER, FRONT (CARBON FIBER)
59501195FBS FENDER, REAR, CARBON FIBER
47400196
REAR FORK, WITH 9208 AND 48489-02
45400452
FORK ASSEMBLY (RIGHT)
45400453
FORK ASSEMBLY (LEFT)

Initial Care support can be requested in two ways:
• eService Technical Service Requests can be submitted using
the eService tool on h-dnet.com. The eService Request is
available 24/7 and our goal is to respond within one business
day. Additional benefits of the eService Request include the
ability to attach documents, files and images as well as
receive a Service Request number sent by e-mail shortly
after submitting the request. The Service Request number
allows for faster and easier follow-up should you need it.

NOTE
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service.
ROUTING

INITIAL HERE

SERVICE
MANAGER

SALES MANAGER PARTS MANAGER

WARRANTY
PROCESS
MANAGER

LEAD TECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3 RETURN THIS TO

Table 3. Part Numbers
Part No.
54000401
64901447
65600496
65600489
61001265FBS
43301123
41300303
41300302
90203042FBS
90203043FBS
90203041FBS
90203040FBS
57002201FBS

Item Description
SHOCK ABSORBER REAR WITH MNTG
BRKTS and HDWE
MUFFLER, TITANIUM
EXHAUST PIPE ASSEMBLY, FRONT
HEADER, REAR HEADER AND CROSS
OVER
COLLECTOR
FUEL TANK, WITH GRAPHICS (ORANGE/BLACK) NOTE: DOES NOT INCLUDE PROTECTIVE TAPE 11100357
WHEEL ASSEMBLY, 19 INCH (GLOSS
BLACK)
CALIPER ASSEMBLY, LEFT
CALIPER ASSEMBLY, RIGHT
SADDLEBAG COVER (RIGHT) (CARBON
FIBER)
SADDLEBAG COVER (LEFT) (CARBON
FIBER)
SADDLEBAG BOTTOM (RIGHT) (CARBON
FIBER) NOTE: ALSO ORDER GASKET
90203044
SADDLEBAG BOTTOM (LEFT) (CARBON
FIBER) NOTE: ALSO ORDER GASKET
90203044
FAIRING, OUTER (CARBON FIBER)

Return Parts
Hold all claimed parts for 60 days from date of credit issued for
possible field inspection and/or request to return to factory.
After 60 days, destroy and discard the parts.

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M1687