Technical Service Bulletin
91-23-04 - MIB3 Recovery Solution

Transaction No.: 2071790/2

Condition
Applicable Vehicles
Model(s)
Atlas, Atlas Cross
Sport
Arteon, Atlas, Atlas
Cross Sport, Golf R,
GTI, Jetta, Taos,
Tiguan

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

2021

All

All

All

All

2022 - 2025

All

All

All

All

Revision Table
Instance Number

Published Date

Version Number

Reason for Update

2071790/2

5/13/2025

91-23-04

Update to model and model year
applicability.

2071790/1

10-18-2023

91-23-04

Original publication.

NOTICE
This technical bulletin must be read in its entirety before attempting the work procedure. If software updates or flash
campaign/actions are performed on a vehicle, a charger with at least 70A charging current MUST be used in order to avoid
problems during the update/flash. This technical bulletin only applies to the following vehicle groups listed above with PR
code 8AR.
The MIB infotainment system may be experiencing an unresponsive condition such as failure to power on, display stuck in “emergency mode”,
and/or a freezing or rebooting condition. In this state, attempts to operate the unit and/or perform necessary updates may not be possible.
Installation of a corrective file via USB may restore normal operation and permit further use and/or perform necessary updates.

Technical Background
The following procedure attempts to recover the MIB infotainment system as specified above by installing a correction file via USB.

Production Solution
Not applicable.

Service
Procedure
•

Refer to Technical Bulletin 00-19-04 (2054866) Set up SD/USB Creator to Obtain Software Updates.

•

Use USB part number 3G0.919.360.SE .

•

Switch the ignition to the OFF position.

•

Connect the MTRMSP0702 battery maintainer/charger to the vehicle’s battery.

•

Insert the USB 3G0.919.360.SE into the front USB-C connection.

•

Switch the ignition to the ON position.

•

Hold the “On/Off” button on the MIB display for a minimum of 10 seconds, then release.

•

At this point, it may take up to 5 minutes to the system to start and initialize.

•

If after 5 minutes, there is no response from the system, the above process may be repeated.

•

If the recovery attempt is successful, the following screen may appear on the MIB display and additional files may install at this time.

•

Lastly, the following screen will appear on the MIB display indicating the process is complete.

•

Remove the USB drive.

•

The infotainment system should now boot up automatically.

•

Once normal operation is restored, refer to any applicable technical bulletins regarding specific software level updates as applicable.

Warranty

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and Procedures Manual

1)

Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

Atlas, Atlas Cross
Sport

2021

All

All

All

All

Arteon, Atlas, Atlas
Cross Sport, Golf R,
GTI, Jetta, Taos,
Tiguan

2022 - 2025

All

All

All

All

SAGA Coding
Claim Type:

Use applicable Claim Type 1)

Service Number:

Damage
Code

HST

Damage Location (Depends on
Service No.)

9193

0039

--

--

Parts Manufacturer

Arteon, Atlas, Atlas Cross Sport, Golf R, GTI, Jetta, Taos, Tiguan

WG8 2)

WG8
Labor Operation 3) : GFF/Guided Functions (including battery charge) 01500010 = See Elsa for latest time units
Labor Operation 3) : Install USB file

91931999 = 10 TU

Causal Part:

91931999
Diagnostic Time

4)

GFF Time expenditure

01500000 = 00 TU max.

NO

Road Test

01210002 = 00 TU
01210004 = 00 TU

NO

01320000 = 00 TU max.

NO

Technical Diagnosis

Claim Comment : Input “As per Technical Bulletin 2071790” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policies and Procedures Manual.

Required Parts and Tools

Tool Description

Tool No:

Midtronics Battery Tester/Charger

MTRMSP0702 battery maintainer/charger

USB

3G0.919.360.SE

Additional Information
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