NHTSA ID Number: 11017345
Manufacturer Communication Number: 25-01-019G-1 DN
TSB/Document Date: 2025-04-30
Summary
Certain G80 (RG3) and G90 (RS4) vehicles equipped with the 2.5T-GDI Theta III or 3.5T-GDI Lambda III engine may exhibit reduced air conditioning performance due to chemical damage to the suction and discharge seal washers caused by foreign substances.
Service Campaign 911G: A/C Suction and Discharge Hose Seal Washer Replacement – Retailer
Notification
April 23, 2025
Document topic (changes - see yellow highlight)
• Technical Service Bulletin (TSB) 25-01-019G-1 published on Genesis
Tech Info under
•
Date
04/23/2025
GenesisdealerUSA.com; supersedes 25-01-019G
In this document:
• Additional OP codes for Refrigerant reimbursement (page 2)
• Refrigerant reimbursement under 00232-19068WAR if refrigerant loss found
upon arrival (page 2)
• Refrigerant covered if car comes in with refrigerant loss (page 4, A3)
• Owners mailing completed March 2025 (page 4, A4)
Service Campaign Description:
Certain G80 (RG3) and G90 (RS4) vehicles equipped with the 2.5T-GDI Theta III or 3.5T-GDI Lambda III engine
may exhibit reduced air conditioning performance due to chemical damage to the suction and discharge seal
washers caused by foreign substances.
Affected Vehicles:
•
•
2024-2025MY G80 (RG3) produced from 05/02/2024 - 12/19/2024
2024-2025MY G90 (RS4) produced from 05/03/2024 – 12/14/2024
Inspection/Repair Process:
Follow the service procedure outlined in TSB 25-01-019G-1 (or latest version) to replace the A/C suction and
discharge washers.
• Recommended Classes Completed:
o HVAC System Diagnosis - Instructor Led (SVCDHVACDIAG224_1604)
Recommended Alternative Transportation
A Service Valet or CVP 4.0 vehicle may be required based on the repair procedure duration/wait and any other
additional work on the vehicle that may need to be addressed during the guest’s visit.
❖ A Courtesy Vehicle Program (CVP) 4.0 vehicle or Service Valet is expected to be provided to guests.
a. Please note that Service Valet is available to the original/subsequent owner for 3 years/36,000
miles ONLY.
b. A CVP 4.0 Vehicle can be offered with the opportunity for Daily Reimbursement (Please refer to
CVP 4.0 Warranty/Campaign Rental Guidelines).
Other Notes/Recommendations
•
•
•
•
If a guest arrives to the retailer with no appointment scheduled, it is recommended for the retailer to offer
alternative transportation to the retailer while the vehicle is being inspected.
Always inquire if the guest will have time for an additional service to be performed if they were originally
scheduled for a different service.
Please note that this repair is 100% replacement.
It is highly recommended to order the necessary washers and if applicable, o-rings when customer makes
an appointment ahead of time. Note that GMA has sent initial shipment of some washers and o-rings to
those retailers that were identified with new inventory at retailers.
1
•
•
•
Offer CVP assistance for customers who may be pressed on time.
Be honest with guests on wait times.
If the service is taking longer than expected, update the guest.
Warranty Information
•
Per TSB 25-01-019G-1 (or latest version), this service campaign pays the following:
o Labor:
▪ 2.5T Engines: 1.0 M/H for A/C Suction and Discharge Hose Seal Washer Replacement &
Recharge of A/C Refrigerant with Dye
▪ 3.5T Engines: 1.8 M/H for A/C Suction and Discharge Hose Seal Washer Replacement &
Recharge of A/C Refrigerant with Dye
▪ 2.5T Engines: 1.0 M/H for A/C Suction and Discharge Hose Seal Washer Replacement &
Recharge of A/C Refrigerant with Dye (Additional Refrigerant Required)
▪ 3.5T Engines: 1.8 M/H for A/C Suction and Discharge Hose Seal Washer Replacement &
Recharge of A/C Refrigerant with Dye (Additional Refrigerant Required)
o Parts to be reimbursed for:
▪ Seal Washer Suction (QTY: 1)
▪ Seal Washer Discharge (QTY: 1)
▪ Suction Hose O-ring (QTY: 1) / 3.5T Engines ONLY
▪ Discharge Hose O-ring (QTY: 1) /3.5T Engines ONLY
▪ PAG 46 Oil with UV Dye (QTY: 1) – Will be reimbursed via sublet ($1.00)
▪ Refrigerant R-123YF (QTY:1) – Will be reimbursed for 26 ounces of refrigerant under part
number 00232-19068WAR (only if refrigerant loss found upon car arrival for campaign
completion)
Parts Information
•
Please refer to TSB 25-01-019G-1 (or latest version) for the latest parts information.
Required Equipment/Supplies:
•
R-1234YF PAG Oil Injector -Syringe
o Part Number ROB18465
▪ Additional tools can be purchased through Snap-on at 1-855-763-6630 or
https://genesisessentialtools.com/ ; contact [email protected] if further assistance
is required.
Guest Talk Tracks
For Genesis guests inquiring about the Service Campaign prior to service/inspection:
“Yes, certain G80 (RG3) and G90 (RS4) vehicles equipped with the 2.5T-GDI Theta III or 3.5T-GDI Lambda
III engine may exhibit reduced air conditioning performance due to chemical damage to the suction and
discharge seal washers caused by foreign substances.”
For Genesis guests with applicable problems related to the condition:
“If your vehicle experiences reduced air conditioning performance, please reach out to your nearest
Genesis retailer for assistance and to schedule an appointment.”
2
Retail Notification Checklist
Reservation:
Did you check WebDCS for additional campaigns?
Yes
No - Please ensure all open campaign(s)/recall(s) are identified and completed by the retailer.
Also ask guest if he/she would like to have any of the previous declined services performed.
Readiness: Are the required special service tools/parts available to perform the repairs?
Yes
No – It is highly recommended to order the necessary tools/parts ahead of time to save time
perform repair efficiently for the optimal customer experience.
Reception: Did the guest provide authorization to perform repairs?
Yes
No - Guest must be consulted and provide approval before proceeding with any repairs on their
vehicle.
Did you explain to the guest the expected repair time based on the repair and set the expectation for a
status update?
Yes
No – Guest should be given an estimated time of when his/her vehicle is completed so the
customer can plan the rest of their day away from the retailer.
Did you offer the guest Alternative Transportation if requested?
Yes
No – Guest should be offered alternative transportation if they are not willing to wait at the retailer
and/or if its requested by him/her.
Repair: Does the Technician meet the recommended training requirements (Expert level or above) to
complete this warranty extension?
Yes
No – Please ensure a technician with an recommended class(es) as noted above completes this
repair.
Return: Did you get the guest’s signature on all warranty lines in addition to the final RO?
Yes
No – Customer must sign the final invoice upon retailer’s delivery of the vehicle back to the
customer.
Customer FAQ:
Q1: What is the issue?
A1: Certain G80 (RG3) and G90 (RS4) vehicles equipped with the 2.5T-GDI Theta III or 3.5T-GDI Lambda III engine
may exhibit reduced air conditioning performance due to chemical damage to the suction and discharge seal
washers caused by foreign substances.
Q2: What are the affected vehicles?
A2: Affected vehicles include certain 2024-25MY G80 (RG3) produced from 05/02/2024 - 12/19/2024 and 20243
25MY G80 (RG3) produced from 05/02/2024 - 12/19/2024.
Q3: What will be the repair performed at the retailer?
A3: The replacement of the A/C suction and discharge seal washers will be offered at no cost to guests for all
affected vehicles. Refrigerant will also be covered if vehicle comes in with loss of refrigerant.
Q4: When will owners be notified?
A4: Owners of the subject vehicles were notified via First Class Mail in March 2025.
Contact Reference:
Please see the following page for commonly referred to contacts.
Thank you for your prompt attention to this matter and continued commitment to our Genesis guests.
4
Key Contact Information
Retailer Support
Parts
Contact Information
1-844-436-6455
www.GenesisDealerUSA.com
Description
Parts ordering hotline for retailers
Parts > Mobis Parts Portal
Techline
1‐800‐325‐6604
Vehicle Technical Support for Genesis
Warranty HELP Line
1‐877‐446‐2922
[email protected]
Warranty Claim questions for Genesis
Retailers
Warranty Prior Approval (PA)
Center
1‐844-371-3808
Warranty Prior Approval (PA) Center for
Genesis Retailers
Service Lane Technology (SLT)
[email protected] / 1-866-9846355
Xtime / AutoLoop / CDK
[email protected] / 1-877-8502010
Customer Support
Genesis Customer Care
GenesisRecall /Campaign
Website
Genesis Roadside Assistance
Assistance with SLT Appointment:
• Appointment / Shop Capacity
Management / Campaign Integration
/ OperationCodes
Contact Information
Description
1‐844‐340‐9741
customercare@genesis
motorsusa.com
www.genesis.com/us/recall
For Genesis Customer Care,
Connected Services and Roadside
Assistance
1-844-340-9742
Genesis Roadside Assistance
Updated information for customers
related to recall and service campaigns
Key Reference Information
Name
Service Valet Appointment Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification
Source
www.GenesisdealerUSA.com > Resources > Document Library >
Services > Service Valet > Xtime Service Valet Settings Guide
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5.
Populate as many e-mails as desired in the “PARTS DESK
Parts – Campaign Parts Management (CPM) As applicable; www.GenesisdealerUSA.com > Resources >
Procedure
Documents Library > Parts > Campaign Parts Management
Courtesy Vehicle (CVP)Program
www.GenesisdealerUSA.com > Service tab > CVP Fleet Management
Technical Service Bulletin (TSB)
www.GenesisdealerUSA.com > Service tab > Tech Info
Uncompleted Campaign VIN Listing
A listing of vehicles is located on WEBDCS> SERVICE tab> select
UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall /Campaign Website
NHTSA Website
Appendix
5
History
• Technical Service Bulletin (TSB) 25-01-019G published on Genesis Tech Info under
GenesisdealerUSA.com
6
Date
02/27/2025
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TSB/Document ID: 25-01-019G-1 DN
Replacement Service Bulletin Number:
MFR Communication Date: 2025-04-24
MFR Internal Campaign ID/Software Version: 911G
Communication Type: Service Campaign
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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