CAMPAIGN

25-01-019G-1

APRIL 2025

G80 (RG3)
G90 (RS4)

A/C SUCTION AND DISCHARGE HOSE SEAL WASHER
REPLACEMENT (SERVICE CAMPAIGN 911G)
This TSB supersedes 25-01-019G to include 2 additional op codes under the Warranty
Information section on page 2 in the event refrigerant loss is found.

 IMPORTANT
Retailers must perform this service campaign on all affected vehicles prior to retail delivery to a
guest and whenever an affected vehicle is in the shop for any maintenance or repair.
Access the “Vehicle Information” screen via WebDCS to identify open campaigns.
Description: Certain G80 (RG3) and G90 (RS4) vehicles equipped with the 2.5T-GDI Theta III or
3.5T-GDI Lambda III engine may exhibit reduced air conditioning performance due to chemical damage
to the suction and discharge seal washers caused by foreign substances. This bulletin provides
instructions to replace the A/C suction and discharge seal washers to resolve the concern.

Applicable Vehicles (Certain):
• 2024-2025MY G80 (RG3) produced from 05/02/2024 – 12/19/2024
• 2024-2025MY G90 (RS4) produced from 05/03/2024 – 12/14/2024

Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair

Parts Information:

Seal Washer –
Suction

976A1-H9000

QTY 1

Seal Washer –
Discharge

976A2-H9000

QTY 1

Seal Washer –
Suction

976A1-H9000

QTY 1

Seal Washer –
Discharge

976A2-H9000

QTY 1

97690-34330
Hose – Suction

QTY 1

G80 (RG3)
2.5T

G80 (RG3)
3.5T
G90 (RS4)
3.5T

3

O-Ring
97960-34350
Hose – Discharge

ALL

Supercool
R-1234YF
PAG 46 Oil
with UV Dye

QTY 1

Commercially
Available
Manufacturer Part Number:
27262D

One 8 oz bottle
may treat up to
23 vehicles
Each tank is
10 lbs

ALL

Refrigerant
R-1234YF

TSB #: 25-01-019G-1

00232-19068

Reimbursement
for an affected
car will be for
26 ounces

Page 2 of 16

Required Equipment/Supplies:
SHOP SUPPLY

R-1234YF PAG Oil
Injector - Syringe

Used to inject PAG oil via the
Low-Side R-1234YF Service
Coupler

ROB18465

NOTE 1: Additional SSTs (P/N ROB18465) can be purchased through Snap-on at:
genesisessentialtools.com or 1-855-763-6630.
NOTE 2: If further assistance is required, contact: [email protected] or
[email protected].
Warranty Information:

A/C Suction and Discharge Hose Seal
G80
Washer Replacement & Recharge A/C
50D013R2
(RG3) 2.5T
Refrigerant with Dye
(No Additional Refrigerant Required)
G80
(RG3) 3.5T

1.0
M/H

A/C Suction and Discharge Hose Seal
Washer Replacement & Recharge A/C
50D013R3
Refrigerant with Dye
G90
(No
Additional
Refrigerant Required)
(RS4) 3.5T

1.8
M/H

A/C Suction and Discharge Hose Seal
G80
Washer Replacement & Recharge A/C
50D013R4
(RG3) 2.5T
Refrigerant with Dye
(Additional Refrigerant Required)

1.0
M/H

G80
(RG3) 3.5T

A/C Suction and Discharge Hose Seal
Washer Replacement & Recharge A/C
50D013R5
Refrigerant with Dye
G90
(Additional
Refrigerant Required)
(RS4) 3.5T

976A1-H9000

IB1

ZZ4

1.8
M/H

NOTE 1: Submit claim on Claim Entry Screen as “Campaign” type.
NOTE 2: If a part is found in need of replacement while performing this campaign and the affected
part is still under warranty, submit a separate claim using the same repair order. If the affected part is
out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the
work.
NOTE 3: This TSB includes Repair validation photos. Op times include VIN, Mileage, and Repair
validation photo(s) as outlined in the Digital Documentation Policy.
NOTE 4: The incident parts are subject to callback through the normal Warranty Technical Center
(WTC) parts return process. Claim is subject to debit if the part is not returned.
NOTE 5: All Op codes will reimburse $1.00 in sublet for use of PAG 46 Oil with UV Dye.
NOTE 6: Op Codes 50D013R4 and 50D013R5 will reimburse for 26 ounces of refrigerant under part
number 00232-19068WAR.
TSB #: 25-01-019G-1

Page 3 of 16

Service Procedure:

DIGITAL DOCUMENTATION
This TSB includes Repair validation photos. Refer to the latest Warranty Digital Documentation
Policy for requirements.

NOTICE
Applying the recommended torque to all fasteners is essential to reduce potential issues from
occurring after the service procedure.

Table of Contents
•

A/C Suction & Discharge Hose Seal Washer Replacement: G80–Theta 2.5T-GDI ...................... 4

•

A/C Suction & Discharge Hose Seal Washer Replacement: G80 & G90–Lambda 3.5T-GDI ...... 8

1.

Refer to the shop manual to connect the
refrigerant recovery/recycling equipment to the
high-pressure service port (A) and lowpressure service port (B) and recover the
refrigerant.

i

B
A

Information

Drain or measure the amount of PAG oil
in the reservoir prior to recovery to
accurately determine how much oil is
drained.
Refer to the shop manual:
• Heating, Ventilation and Air
Conditioning > Air Conditioning System
> Refrigerant Recovery / Recycling /
Charging / Vacuum / Leak Test >
o Install the Refrigerant Recovery /
Recycling / Charging Equipment
o Refrigerant Recovery Operation

i
•
•

Information
Refrigerant Type: R-1234YF
Refrigerant Capacity:
• 630 ±25 g or 1.38 ±0.05 lbs

TSB #: 25-01-019G-1

Page 4 of 16

2.

Measure the amount of PAG oil drained during
recovery and record it so that amount can be
injected later during the recharging process.

3.

Record the guest’s radio presets and then
disconnect the negative battery (−) terminal.

4.

Disconnect the intercooler hose (C) by pulling
the sides (1) of the quick connector clamp (D)
then remove the intercooler hose by pulling in
the direction (2) as shown in the third photo.

C

C

C

D

TSB #: 25-01-019G-1

Page 5 of 16

5.

Remove the fixing bolts and remove the
A/C suction hose (E) and discharge hose (F).
E

Tightening Torque:

6.

lb-ft

17

N.m

12

F

Remove the suction hose seal washer (G).

i

Information

Keep the washers for the Digital
Documentation photo.

7.

G

Remove the discharge hose seal washer (H).

i

Information

H

Keep the washers for the Digital
Documentation photo.

TSB #: 25-01-019G-1

Page 6 of 16

8.

DIGITAL
DOCUMENTATION

Using STUI, take a photo of the OLD
discharge and suction seals removed
next to the NEW discharge and
suction seals in the bag with the last 6
digits of the VIN and the date of repair
on a piece of paper.
Upload the photo to STUI.
9.

Install the new suction and discharge hose
seal washers.

i

Information

Clean both sides of the mating surface
prior to installation to remove any residual
debris left by the discharge and suction
seal washers.

10.

Re-install all parts in the reverse order of the
removal process.

11.

Refer to the shop manual to vacuum and
recharge the A/C system:
• Heating, Ventilation and Air
Conditioning > Air Conditioning System
> Refrigerant Recovery / Recycling /
Charging / Vacuum / Leak Test >
o Refrigerant System Vacuum
Operation
o Refrigerant Charge

TSB #: 25-01-019G-1

Page 7 of 16

12.

Use the R-1234YF PAG Oil Syringe Injection
tool and add PAG Oil with UV Dye.