NHTSA ID Number: 11017246
Manufacturer Communication Number: 22-NA-096
TSB/Document Date: 2025-04-26
Summary
This informational bulletin provides information for dealers/technicians on Customer Education Bulletin for Google Built In Radio.
March, 2025
Page 11
Downloading offline maps
(Offline maps is a convenient way to have your map available if in a connectivity dead zone area. **Google Maps
downloads offline maps automatically for use when not connected to the Internet and for making map data available
to vehicle features regardless of connectivity. These offline maps are only available when the vehicle has a
subscription data plan. Offline maps expire in one year.**)
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1. Click maps.
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2. Click settings button (the gear icon) at bottom of map screen.
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3. Click Offline Maps.
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4. Adjust the map to cover the desired area to download and click download.
5. Auto-download will specifically download the offline map if connected to a specific network the customer is in.
You can select your own map and download that area and will stay in your download area until space is gone.
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Privacy Settings with Google Maps
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1. While in the Settings of the maps, select Privacy Center.
2. This allows you to select how you want to share driving data and the way you download offline maps (auto/
manual).
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3. Screens above (offline maps help) will guide the customer through how to set up Auto-Download offline maps.
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4. Any other help needed with maps, the customer can visit the websites below in the About & Help screen in the
offline maps section.
Google Maps while Paired
Customer will need to disconnect Wi-Fi and Bluetooth on their phone, then utilize google maps from the phone.
1. Pairing a phone
a. Go to phone app on home page and click “Manage Phones.”
b. Click the plus and follow the prompts on the screen and your phone.
c. This may take up to 5+ minutes to connect and sync.
d. Only allowed to pair one phone at a time.
2. How to connect to Apple CarPlay (If Equipped).
a. Apple CarPlay is available through Wi-Fi and Bluetooth or tethered (corded).
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b. Once phone is paired to vehicle, the notification below will pop up. Click Allow or Deny depending on your
preference for your Google experience.
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c. Click Enable for CarPlay (if vehicle does not prompt for Apple CarPlay, customer can go to home screen and
select Apple CarPlay on display).
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d. If you accidentally click Not Now, you can go back onto the main infotainment screen and click CarPlay again.
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e. If phone was previously paired, and Apple CarPlay was not turned on via the steps above, the customer can
go to the home page and select the Apple CarPlay app, then follow the prompts to connect.
**CarPlay will be unavailable if vehicle location is not turned on.**
3. How to check infotainment software version in Google Built-In capable vehicles (RPO: IOK, IVD, and
IVE).
3.1.
From Home page, Go to Settings>System>About>Build number.
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3.2.
The software usually starts from 31st character position of the build number and it starts with a letter
followed by three primary numbers and two secondary numbers separated by dots. Shown in screenshot
above.
3.3.
Below is an example of what the build number looks like for RPO IVD and IVE.
6742747
4. How to have enable GPS positioning and wireless projection by location Turn On feature in Google
Built-In capable vehicles (RPO: IOK, IVD, and IVE)
4.1.
Certain features like offline maps, GPS positioning and wireless projection might not work without
enabling the location Turn On feature.
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4.2.
Usually, the system gives a notification to turn on location when the vehicle is first started. A user can
enable it from the notification list by first pressing the bell icon and top left of the screen as shown above.
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4.3.
Click on “Turn On” from the notification list and select “Turn On” on the pop-up itself as well as shown
above.
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4.4.
Alternatively, a user can enable it by going to Settings>Privacy>Location Services>Location Services For
Android and enable it from the toggle switch as shown above.
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4.5.
Additionally, a user can customize the number of apps allowed for location services by going to
Settings>Apps and Permissions>App Permissions>Location and selecting the apps individually as shown
above.
5. Using Siri with Apple CarPlay
a. Use Voice Recognition button on SWC and do a long hold press.
b. Short press is only available with an active data plan (Google Assistant).
6. How to connect to Android Auto (If Equipped)
*Android Auto is available through Wi-Fi and Bluetooth or tethered (cord connected).*
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a. Select Android Auto from the homepage and follow the prompts.
7. Using Bixby with Android Auto
a. Use Voice Recognition button on SWC and do a long hold press.
b. Short press is only available with an active data plan (Google Assistant).
8. Enabling Google Assistant
a. Click the settings icon on the home screen, settings, apps and permissions, special app access, notification
access — Google Assistant on.
b. Adisconnect and repair of the customer’s phone to the infotainment system may need to be done.
9. Android Auto PlayStore
a. Mirror image of Google Play. Limited functionality at this time with certain apps within Google Play. Check
back later for further enhancements.
10. Apple CarPlay AppStore
a. Mirror image of Google Play. Limited functionality at this time with certain apps within Google Play. Check
back later for further enhancements.
11. Vehicle to Phone Sharing
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a. This feature allows Android Auto/Apple CarPlay apps to use vehicle data. Only phones connected to the
vehicle by these options can request the vehicle to share data. By default this is turned on in the vehicle- but
the customer can turn this feature off by way of the settings menu. *Wireless streaming from cellular phone is
unavailable.*
12. Moving Apps to Favorites Menu
a. Customers will need to select and hold the icon app you want to move until icon is red. You can drag it over to
the page of your choosing. There are a few icons that are not removeable out of the favorites tray, i.e Home.
13. MyGMC, MyChevrolet, MyBuick, or MyCadillac- managing usage and data plans
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a. After signing in, customers must accept the terms/conditions as well as privacy/permissions.
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b. **MyBrand will not work without an OnStar package.**
14. Owner’s manual and downloading a copy
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a. Customers must select the MyGMC, MyChevrolet, MyBuick, or MyCadillac.
b. Customers cannot sign into MyGMC, MyChevrolet, MyBuick, or MyCadillac without a data plan.
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c. Select the settings icon in the top right.
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d. Click Owner’s Manual Details then Install Now to install the Owner’s Manual.
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e. After downloading go to ”Learn About...” (this will allow you to search for keywords).
15. Factory Reset
a. After doing a factory reset with the radio, customers will need to sign in through MyGMC, MyChevrolet,
MyBuick, or MyCadillac app. Customers will need wifi/data to do this if trying to sign in via the Radio control
display.
16. Pairing Bluetooth headphones to Rear Seat Entertainment
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a. Click the plus sign to add headphones.
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b. Follow the prompts on screen.
The headphones (if previously paired to phone) may need to be unpaired from your phone before pairing to
Rear Seat Entertainment.
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c. Once paired, you can rename the headphones and disconnect or delete the headphones.
d. Only two headphones can be achieved per RSI Screen.
**An HDMI cable is required to connect an HDMI device to the RSI hub. The RSI HDMI inputs allow
connection to video games, disc players, cameras, smartphones, tablets, streaming devices, and A/V dongles
that have HDMI.**
** Streaming RSI is only supported with an unlimited data plan.**
17. Radio Data System (RDS)
a. If equipped, RDS features are available for use only on FM stations that broadcast RDS information. With
RDS, the radio can:
− Display a Station Name
− Display messages from radio stations
b. This can be managed in the settings section under Audio settings.
c. Refer to Owner’s Manual for more specifics on this feature.
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Bulletin No.: 22-NA-096
Version
6
Modified
Released May 10, 2022.
Revised September 08, 2022 - Added Important statement and sections How to check
infotainment software version in Google Built-In capable vehicles (RPO: IOK) and How to
have enable GPS positioning and wireless projection by location Turn On feature in
Google Built-In capable vehicles (RPO: IOK).
Revised March 28, 2023 – Updated Subject, Added 2023 Model Years and 2024 HD
Trucks.
Revised April 25, 2024 - Added BrightDrop models and important statement to Service
Procedure.
Revised October 02, 2024 – Added Multiple Years and Vehicle Models, additional RPOs
to RPO list, the Information section, Contents list, a graphic under the How to check
infotainment software version in Google Built-In capable vehicles section, and several
steps under Service Procedure.
Revised March 28, 2025– Added MY 2025 to Silverado and Sierra 1500, and
2500/3500HD, Envision, LYRIQ, XT4, Blazer EV, Equinox EV, Traverse, Acadia,
BrightDrop 400 and 600, Terrain, HUMMER
.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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TSB/Document ID: 22-NA-096
Replacement Service Bulletin Number:
MFR Communication Date: 2025-03-29
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
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