NHTSA ID Number: 11016781
Manufacturer Communication Number: T-SB-0013-24 Rev1
TSB/Document Date: 2025-04-08
Summary
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can never be reused.
T-SB-0013-24
Rev1
March 4, 2024
Smart Key Immobilizer Reset and Add/Remove Key
Service
Category
Vehicle Interior
Section
Market USA
Applicability
YEAR(S)
MODEL(S)
2022 - 2025
4Runner, Corolla Cross,
Corolla Cross HV, Prius,
Sequoia HV, Tundra, Tundra
HV
2023 - 2025
86, bZ4X, Camry, Camry
HV, Crown, GR Corolla
2019 - 2022
Avalon, Avalon HV
2019 - 2025
Corolla Hatchback, RAV4,
RAV4 HV
2020 - 2025
Corolla, Corolla HV
2024 - 2025
Grand Highlander, Grand
Highlander HV, Tacoma,
Tacoma HV
2021 - 2025
Highlander, Highlander HV,
Mirai, Sienna HV, Venza HV
2025
Prius PHV, RAV4 PHV
2022 - 2024
Prius Prime
2021 - 2024
RAV4 Prime
ADDITIONAL INFORMATION
REVISION NOTICE
February 10, 2025 Rev1:
Applicability has been updated to include 2025 model year 4Runner, Corolla, Corolla Cross,
Corolla Cross HV, Corolla Hatchback, Corolla HV, Crown, GR Corolla, Grand Highlander,
Grand Highlander HV, Highlander, Highlander HV, Mirai, Prius, Prius PHV, RAV4, RAV4 HV,
RAV4 PHV, Sequoia HV, Sienna HV, Tacoma, Tacoma HV, Tundra, Tundra HV, and Venza HV
and 2023 – 2025 86, bZ4X, Camry, and Camry HV vehicles.
The Required Tools & Equipment section has been updated.
Any previous printed versions of this bulletin should be discarded.
© 2025 Toyota
Motor Sales, USA
Submitted to NHTSA on 03/07/2025
Page 1 of 37
T-SB-0013-24
Rev1
March 4, 2024
Page 2 of 37
Smart Key Immobilizer Reset and Add/Remove Key
Applicability (continued)
SUPERSESSION NOTICE
The information contained in this bulletin supersedes Service Bulletin No. T-SB-0064-18.
Applicability has been updated to include 2022 model year Avalon and Avalon Hybrid;
2022 – 2024 model year 4Runner, Corolla, Corolla Cross, Corolla Cross Hybrid,
Corolla Hatchback, Corolla Hybrid, Highlander, Highlander Hybrid, Mirai, Prius, Prius Prime,
RAV4, RAV4 Hybrid, RAV4 Prime, Sienna Hybrid, Sequoia Hybrid, Tundra, Tundra Hybrid, and
Venza Hybrid; 2023 – 2024 model year Crown and GR Corolla; and 2024 model year Grand
Highlander, Grand Highlander Hybrid, Tacoma, and Tacoma Hybrid vehicles.
The Opening Smart Access in GTS+, Pre-approved Immobilizer Reset Smart Code Registration,
and Undesignated Key Permanent Erasure sections have been updated.
Service Bulletin No. T-SB-0064-18 is obsolete, and any printed versions should be discarded.
Introduction
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all
master keys are lost. Once the system is reset, all previously registered keys will be erased
and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is
removed, it can never be reused.
Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system and to add
and/or remove a key.
NOTICE
When performing a Smart Code Reset, ALL registered keys are erased and CANNOT be used
again on ANY vehicle. For Undesignated Key Permanent Erasure utility, ONLY the keys that are
NOT present will be removed. ANY keys that are NOT present can never be reused.
© 2025 Toyota Motor Sales, USA
Submitted to NHTSA on 03/07/2025
T-SB-0013-24
Rev1
March 4, 2024
Page 3 of 37
Smart Key Immobilizer Reset and Add/Remove Key
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
–
–
–
–
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
Battery Diagnostic Tool*
DCA-8000P T
1
*Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-368-6787 or by visiting
Home – Service Resources – Toyota Special Service Tools (SSTs).
REQUIRED EQUIPMENT
SUPPLIER
Techstream ADVi*
Techstream 2.0
Techstream Lite
PART NUMBER
QTY
TSADVUNIT
ADE
Techstream Lite (Green Cable)
TS2UNIT
TSLITEPDLR01
TSLP2DLR01
*Essential SST.
NOTE
Only ONE of the Techstream units listed above is required.
GTS+ Software version 2024.04.004.02 or later is required.
Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787 or by visiting TIS – Diagnostics – Tools & Equipment – Techstream Order Portal.
© 2025 Toyota Motor Sales, USA
Submitted to NHTSA on 03/07/2025
1
T-SB-0013-24
Rev1
March 4, 2024
Page 4 of 37
Smart Key Immobilizer Reset and Add/Remove Key
Symptom Chart
SYMPTOM
ACTION
PROCEDURE
PG.
Lost ALL Keys
Delete ALL Keys
Immobilizer Reset
7
Add NEW Keys to Vehicle
Add More Than One
New Key if Performed
Post Immobilizer Reset
Smart Code Registration
24
Key(s) is (are) Lost or
Stolen and/or Request to
Remove ANY Key NOT
Present From the Vehicle
Delete One or More Keys,
NOT ALL Keys
Undesignated Key Permanent Erasure
31
NOTE
If ALL keys are lost, refer to the applicable Repair Manual and follow the process for establishing
communication. It may also be necessary to maintain communication during the entire procedure by
actions such as pushing the doorjamb courtesy switch or flashing the high beams. Do NOT cycle the
engine switch to keep the ECU awake.
Procedures
Security Authorization for the Reset Pass-code ..................................................................... 5
Reset Approval Request (TIS Pre-approval) .......................................................................... 7
Opening Smart Access in GTS+ ............................................................................................ 8
Pre-approved Immobilizer Reset .......................................................................................... 11
Manager Approval ............................................................................................................... 16
Approved Immobilizer Reset ................................................................................................ 17
Smart Code Registration...................................................................................................... 24
Undesignated Key Permanent Erasure ................................................................................ 31
© 2025 Toyota Motor Sales, USA
Submitted to NHTSA on 03/07/2025
T-SB-0013-24
Rev1
March 4, 2024
Page 5 of 37
Smart Key Immobilizer Reset and Add/Remove Key
Security Authorization for the Reset Pass-code
Improved security measures have been implemented in TIS and there are additional parameters
obtained from the vehicle during Immobilizer Reset. A secondary approval by dealer management
is required each time an Immobilizer or Smart Key Reset is performed.
Please review the following flowchart and become familiar with the options outlined BEFORE
attempting a reset.
Figure 1. Immobilizer Reset Process
© 2025 Toyota Motor Sales, USA
Submitted to NHTSA on 03/07/2025
T-SB-0013-24
Rev1
March 4, 2024
Page 6 of 37
Smart Key Immobilizer Reset and Add/Remove Key
Security Authorization for the Reset Pass-code (continued)
Key Points:
The reset request can be submitted from GTS+ in the vehicle or on TIS BEFORE the
vehicle is available.
A single management approval can be used multiple times for the same VIN until the
vehicle repair is complete.
Each reset attempt for the same VIN will generate a NEW seed number and a
unique passcode.
The request and approval hand-off between the technician and management is completed
on the TIS home page inbox, accessed at each individual’s location (GTS+, office, etc.).
Main Steps:
1. Obtain Authorization
A. Technician Reset Approval Request
B. Manager Access TIS Inbox Message and Approval
2. Perform Reset Via GTS+
A. Access Approval TIS Inbox Message
B. Perform Reset at Vehicle
Variations:
1. Pre-approval BEFORE Vehicle is Accessed (per Main Steps)
2. Request and Receive Approval From GTS+ AFTER Entering the Reset Utility
3. Repeated Reset Attempts With GTS+ by Accessing the Single Approval File
Approving Managers:
Once the Pass-Code Request form is completed, an approval request will be sent to ALL
approving managers. Dealership personnel with the following job titles in Staffmaster are granted
passcode approval capability: Dealer Principal, General Manager, Service Manager, Service
Director, Service/Parts Director, Parts Manager, Parts Director, Customer Relations Manager,
Customer Satisfaction Manager, Shop Foreman, Diagnostic Specialist, Team Leader.
Each dealer MUST have AT LEAST two enrolled managers to access ANY passcodes.
Please review the GTS+ and TIS screenshots in this bulletin to become familiar with the
management authorization process flow.
© 2025 Toyota Motor Sales, USA
Submitted to NHTSA on 03/07/2025
T-SB-0013-24
Rev1
March 4, 2024
Page 7 of 37
Smart Key Immobilizer Reset and Add/Remove Key
Reset Approval Request (TIS Pre-approval)
1. Open TIS – Diagnostics – Immobilizer Reset.
2. Log in using your password.
Figure 2.
3. Populate the boxes with the correct information. Then, read the Positive Identification Policy
and check the boxes once the indicated tasks are completed.
4. Select Next to continue.
Figure 3.
© 2025 Toyota Motor Sales, USA
Submitted to NHTSA on 03/07/2025
T-SB-0013-24
Rev1
March 4, 2024
Page 8 of 37
Smart Key Immobilizer Reset and Add/Remove Key
Reset Approval Request (TIS Pre-approval) (continued)
5. AFTER two or more managers are selected, select Submit.
NOTE
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TSB/Document ID: T-SB-0013-24 Rev1
Replacement Service Bulletin Number:
MFR Communication Date: 2025-02-10
MFR Internal Campaign ID/Software Version: T-SB-0013-24 Rev1
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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