NHTSA ID Number: 11016497
Manufacturer Communication Number: Circular_19N8_20250328
TSB/Document Date: 2025-04-04
Summary
Removed expiration date, Updated part numbers in parts and claiming sections, General circular updates
Service Action
Code: 19N8
Subject
After-Run Coolant Pump
Document History
Affected Vehicles
Date
Summary
03/27/2025
Removed expiration date
Updated part numbers in parts and claiming sections
General circular updates
02/18/2020
Updated claiming and work instructions: A single part number per
criteria will now be used.
04/16/2019
Original publication
Country
USA
USA
USA
USA
USA
USA
CAN
CAN
CAN
CAN
CAN
CAN
Beginning
Model Year
2013
2013
2013
2013
2012
2013
2013
2013
2013
2013
2013
2013
Ending
Model Year
2016
2016
2017
2017
2015
2017
2016
2016
2017
2017
2015
2017
Vehicle
Vehicle Count
A4 ALLROAD
A4 SEDAN
A5 CABRIOLET
A5 COUPE
A6 SEDAN
Q5
A4 ALLROAD
A4 SEDAN
A5 CABRIOLET
A5 COUPE
A6 SEDAN
Q5
6,306
33,120
7,284
8,144
15,476
53,866
838
5,138
332
1,135
454
8,715
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
Problem Description
Corrective Action
Code Visibility
Campaign status must show “open.”
If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Power to the electric (after-run) coolant pump was disconnected under Safety Recall 19N4.
Install a new electric (after-run) coolant pump and update ECM software.
On or about April 16, 2019, affected vehicles were listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD
Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about April 16, 2019, this campaign code showed open on affected vehicles in Elsa.
On or about April 16, 2019, affected vehicles were identified with this campaign code in the VIN
Lookup tool at www.audiusa.com.
Owner Notification
Owner notification took place in April 2019. Owner letter examples are included in this bulletin
for your reference.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi
dealer. 2025 Audi of America, Inc. and Audi Canada. All Rights Reserved.
19N8 Page 1 of 18
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2025 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
19N8 Page 2 of 18
Parts Information
Criteria
01
02 or 03
Quantity
Part Number
P.O.C. Part Description
1
06D-121-601
PUMP
1
06H-121-079-N
BRACKET
1
06H-965-559-K
PUMP
Ordering Method
Reference POC
comments individually by
part number, or in the
POC Campaign List
NOTE
Your dealer’s Estimated Remaining Repairs by campaign can be found in Parts on Command.
Click on “View Campaign List” and review the Estimated Remaining Repairs column.
NOTE
Campaign parts should always be ordered as per the parts information in this circular. The ordering system will
supersede the part, if applicable.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2025 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
19N8 Page 3 of 18
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If a customer declines campaign work, refer to the “Customer Declines Campaign/Update Repair” section in the
Campaign/Update Policy and Procedures Manual.
Service Number
19N8
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark PUMP* as causal part
Do not claim wash/loaner under this action
01
Remove connector plug, install after-run coolant pump and update ECM software
LABOR
Labor Op
Time Units
Description
1947 55 99
70
Remove connector plug, install after-run coolant
pump
2706 89 50
SEE ELSA
Charge battery
2470 25 99
Time stated on
diagnostic protocol
Software update
(GFF Operations)
PARTS
Quantity
Part Number
Description
1.00
06D121601
PUMP*
1.00
06H121079N
BRACKET
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2025 Audi of America, Inc. and Audi Canada. All Rights Reserved.
19N8 Page 4 of 18
Criteria I.D.
02 or 03
Remove connector plug, install after-run coolant pump and update ECM software
LABOR
Labor Op
Time Units
Description
1947 55 99
70
Remove connector plug, install after-run coolant
pump
2706 89 50
SEE ELSA
Charge battery
2470 25 99
Time stated on
diagnostic protocol
Software update
(GFF Operations)
PARTS
AND
Quantity
Part Number
Description
1.00
06H965559K
PUMP*
Add the following, as needed, ONLY if after-run coolant pump connector found
damaged)
LABOR
Labor Op
Time Units
Description
1947 55 99
70
Remove connector plug, install after-run coolant
pump
PARTS
Quantity
Part Number
Description
Up to 1.00
000979940
Butt connector for 0.5 mm wire
Up to 2.00
000979941
Butt connector for 1.0 mm wire
Up to 1.00
000979034E
0.5 mm wire
Up to 1.00
000979159E
1.0 mm wire
Up to 3.00
3C0972741
Up to 1.00
4H0973703
Connector housing
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2025 Audi of America, Inc. and Audi Canada. All Rights Reserved.
19N8 Page 5 of 18
Customer Letter Example (USA)
This notice applies to your vehicle: ,
Subject: Service Action 19N8 – Electric (After-Run) Coolant Pump
Certain 2012-2017 Model Year Audi Vehicles with a 2.0L TFSI Gasoline Engine
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2012-2017 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
About this Service Action:
Power to the electric (after-run) coolant pump in your vehicle was disconnected under Safety Recall 19N4.
Your authorized Audi dealer will install a new electric (after-run) coolant pump and update the Engine Control
Module (ECM) software in your vehicle. This work will take about one (1) hour to complete and will be performed
for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer as soon as possible to
schedule this work. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link
to locate a dealer near you and schedule this service.
Additional Information
•
If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter
immediately via first-class mail to the lessee within ten (10) days of receipt.
•
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable
time, if you have changed your address or no longer own the vehicle identified in this letter, or if you should
have any questions about this communication, please contact Audi Customer Experience at 1-800-2532834 or via our “Contact Us” page at www.audiusa.com.
•
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the
Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number
(VIN).
We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2025 Audi of America, Inc. and Audi Canada. All Rights Reserved.
19N8 Page 6 of 18
Customer Letter Example (Canada)
This notice applies to your vehicle: ,
Subject: Service Action 19N8 – Electric (After-Run) Coolant Pump
Certain 2013-2017 Model Year Audi Vehicles with a 2.0L TFSI Gasoline Engine
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a service
action on certain 2013-2017 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by
this action.
About this Service Action:
Power to the electric (after-run) coolant pump in your vehicle was disconnected under Safety Recall 19N4. Your authorized
Audi dealer will install a new electric (after-run) coolant pump and update the Engine Control Module (ECM) software in
your vehicle. This work will take about one (1) hour to complete and will be performed for you free of charge. Please keep
in mind that your dealer may need additional time for the preparation of the work, as well as to accommodate their daily
workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer as soon as possible to schedule
this work.
Additional Information
•
If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter
immediately via first-class mail to the lessee within ten (10) days of receipt.
•
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, if you
have changed your address or no longer own the vehicle identified in this letter, or if you should have any questions
about this communication, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST
at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2025 Audi of America, Inc. and Audi Canada. All Rights Reserved.
19N8 Page 7 of 18
Repair Overview
•
Remove connector plug, install new after-run
coolant pump and update ECM software.
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TSB/Document ID: Circular_19N8_20250328
Replacement Service Bulletin Number:
MFR Communication Date: 2025-03-27
MFR Internal Campaign ID/Software Version: 19N8
Communication Type: Service Campaign
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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