2020-2025 MY SOUL VEHICLES
HORN ASSEMBLY
NEW VEHICLE LIMITED WARRANTY EXTENSION (WTY041)
Q&A
MARCH 10, 2024
Q1.

Why is Kia extending the New Vehicle Limited Warranty for the horn assembly?

A1.

Kia America, Inc. takes pride in providing you with high quality and dependable vehicles. To maintain these
standards, Kia is extending the New Vehicle Limited Warranty coverage for repairs related to the horn assembly. This
warranty extension is to address a horn sound malfunction condition.

Q2.

What is the term of the warranty extension for the horn assembly?

A2.

Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to the horn assembly in
certain 2020-2025 MY Soul vehicles, manufactured from November 15, 2018 through August 13, 2024, from 5 years /
60,000 miles to 10 years / 120,000 miles, whichever comes first, starting from the date the vehicle was first put into
service.

Q3.

What vehicles are covered under the terms of this warranty extension?

A3.

Certain 2020-2025 MY Soul vehicles manufactured from November 15, 2018 through August 13, 2024.

Q4.

Does this warranty extension also extend the warranty on other vehicle components?

A4.

No. This warranty extension is limited to the horn assembly malfunction condition and does not alter the limitations
and exclusions contained in the New Vehicle Limited Warranty.

Q5.

What should vehicle owners do when they receive the warranty extension notice?

A5.

Owners should retain the Warranty Extension Letter in the glove compartment of their vehicle, preferably together
with the vehicle’s other warranty information. Owners are to contact their nearest Kia dealer to have their vehicle
diagnosed if the subject vehicle’s horn does not emit any sound or emits an unusual or different horn sound than
normal. Vehicle owners are to provide the letter to their servicing dealer when seeking service. Owners who sell their
vehicles should ensure that this letter is included with the documents provided to the buyer.

Q6.

Does this warranty extension cover the cost of having the vehicle diagnosed by a Kia dealer?

A6.

Yes. If, at any time within the extended warranty period, the subject vehicle’s horn does not emit any sound or emits
an unusual or different horn sound than normal, Kia authorizes its dealers to diagnose the cause free of charge at no
cost to the customer.
If the above symptoms are diagnosed as being due to corrosion inside the electric horn and/or carbonization of the
contact point, Kia authorizes its dealers to replace the horn assembly free of charge at no cost to the customer under
this warranty extension.

Q7.

Does the warranty extension apply to used vehicles?

A7.

Yes, provided the vehicle falls within the parameters of this warranty extension (10 years / 120,000 miles, whichever
comes first, starting from the date the vehicle was first put into service).

Q8.

If an owner has an immediate question, where can they get further information?

A8.

The customer can contact their authorized Kia dealer or call Kia’s Customer Care Center at 1-800-333-4542 (Monday
through Friday, 5AM to 6PM, Pacific Time), or through the owner’s section of www.kia.com.

Q9.

What about owners who may have already paid to have this issue remedied?

A9.

Owners who have incurred expense to remedy this issue prior to the date of this notice may have the opportunity to
obtain reimbursement for that expense. They may submit their receipts online to Kia via
http://customercare.kiausa.com or mail their receipts with a copy of the attached Request for Reimbursement form
directly to Kia for review and consideration at the following address:
Kia Customer Care Center
Kia America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4KIA (4542)
Kia will review and respond to the claim within sixty (60) days of receipt. Kia may either accept or reject the claim, or
it may request more information to evaluate the claim.

WTY041