March 10, 2025

ATTENTION: ALL DEALER PARTS & SERVICE MANAGERS
Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to the horn assembly in certain
2020-2025 MY Soul vehicles, manufactured from November 15, 2018 through August 13, 2024, from 5 years / 60,000 miles
to 10 years / 120,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty
extension is to address a horn sound malfunction condition.
If, at any time during the extended warranty coverage, the subject vehicle’s horn does not emit any sound or emits an unusual
or different horn sound than normal, Kia authorizes its dealers to diagnose the cause free of charge at no cost to the
customer.
If the above symptoms are diagnosed as being due to corrosion inside the electric horn and/or carbonization of the contact
point, Kia authorizes its dealers to replace the horn assembly free of charge at no cost to the customer under this warranty
extension.
This is NOT a service campaign that requires a repair for all eligible vehicles. Dealers should not perform any diagnosis
or repair under this warranty extension program unless the subject vehicle’s horn does not emit any sound or emits an
unusual or different horn sound than normal. Proof of customer complaint or condition may be required.
NOTE: This extension to Kia’s New Vehicle Limited Warranty does not alter the limitations and exclusions contained in that
New Vehicle Limited Warranty including failure of the causal part due to abuse, neglect, or external damage to the related
components.
The Technical Service Bulletin (TSB) that provides vehicle repair procedures will be posted on the Kia Global Information
System (KGIS) at www.kiatechinfo.com, and the Warranty Bulletin describing this warranty extension will be posted on
kdealer.com on or around March 10, 2025.
NOTE: Until the TSB for this warranty extension becomes available, dealers are to perform the diagnosis and repair as
necessary on any affected vehicles under Kia’s factory warranties. If a subject vehicle falls outside of its warranty (either
by time or mileage), dealers are to perform the diagnosis and repair under goodwill to ensure that the diagnosis and
repair of the symptoms covered under this warranty extension program are free of charge to the customer.
OWNER NOTIFICATION
Kia will notify owners advising them of the Warranty Extension Program beginning on March 12, 2025. Note that owners who
have incurred expenses to remedy this issue prior to the date of this notice may have the opportunity to obtain
reimbursement for that expense by submitting receipts online to Kia via http://customercare.kiausa.com or by mailing the
Request for Reimbursement Form along with their documentation to Kia for review and consideration.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the GrammLeach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents
provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement
regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use
such owner information for the sole purpose of conducting and performing this warranty extension campaign, and for no
other purpose.
If you have any questions, please contact your Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures
WTY041