SERVICE BULLETIN
M1673

2025-02-12

M1673: DIGITAL TECHNICIAN® II WINDOWS 7 HARDWARE TERMINATION NOTICE
c.

Reason for Revision
Table 1

2.
Table 1. Document History

Date
Rev
Revision (Rev) Description
2025-02-12 - Initial release

In stock quantity is limited and once it is exhausted, there
will be a 90 day lead time.

ORDERING PROCESS FOR MICROSOFT SURFACE PRO
10 FOR BUSINESS TABLETS

Purpose for Service Bulletin
Harley-Davidson is requiring all dealers to replace all Digital
Technician II (DT II) Panasonic Windows 7 models before May
15th, 2025. After that date, all Windows 7 units will cease
to function. In previous communications, the issues have been
outlined, including Windows 7 is no longer supported,
compatibility issues with Techlink 3 and aging hardware. Note:
trying to upgrade your Windows 7 unit to Windows 10 or
11 is NOT a recommended option to ensure reliable and
consistent function of your unit.
As part of this communication, Harley-Davidson is announcing
several options. The Microsoft Surface Pro 10 for Business
tablets with a protective case is approved to be used with DT
II. The Microsoft Surface Pro 11 is not approved for use
currently. Note: the tablets are still supplementary and not an
equivalent or a replacement for the laptop.

1.

The Software Only Kit (HD-48650-501) is no longer needed
starting in 2025.

2.

USA dealers: navigate to the Insight website Welcome
Harley-Davidson / Insight.
a.

Along with the tablet hardware, purchase a compatible
UAG protective case, 2x Universal Serial Bus (USB) C to
USB A adapter and at a minimum of 3 years of Protection
plan where available.

4.

International dealers: contact Rick Brudny for in country
order information.
a.

1.

Digital Technician® II (DTII) Panasonic Laptops from Bosch

2.

Digital Technician® II (DTII) Getac Laptops from Bosch
available in certain regions

To properly support DT II, the replacement DT II laptops or
tablets must be purchased from Bosch, Insight, or Microsoft.
Dealers can begin placing orders for laptops and Microsoft
tablets immediately. For international dealers, orders can be
made through the usual ordering channel through Essential
Tools from Bosch. Otherwise order per the process listed below.
ORDERING PROCESS FOR PANASONIC/GETAC LAPTOPS
On H-Dnet.com, Navigate to FAVORITES on the Bosch
Tool site and proceed to order the fully rugged or semi
rugged replacement kits.
a.

HD-48650-REP55 (Panasonic FZ55 semi rugged
laptop).

b.

HD-48650-REP33 (Panasonic CF33 fully rugged
laptop).

Create an account on the Insight website and
proceed to order the tablet and accessories.

3.

There are two laptop options to choose from:

1.

HD-48650-REP410 (Getac S410 semi rugged laptop).
Not all regions will have this offering at this time.

5.

Rick
Brudny,
Account
[email protected]

Executive,

Direct from Microsoft: Order the Surface Pro 10 for
Business with Win 11 Pro+ 256GB SSD, a compatible UAG
protective case, 2x USB C to USB A adapter and a
minimum of 3 years of Protection plan where available.

DIGITAL TECHNICIAN II INSTALL PROCESS FOR
MICROSOFT SURFACE PRO 10 TABLETS AND GETAC
LAPTOPS INTERNATIONAL ONLY (NOT REQUIRED IF
PURCHASED PANASONIC HARDWARE FROM BOSCH):
1.

Setup Surface Pro/Getac with an administrative account.
User must have admin privileges to operate DT II.

2.

Navigate to H-Dnet.com and search for 'H-D Service
Landing Page'.

3.

Under Important Documents, click on and install XMS.

4.

Alternate option, navigate to the Bosch Tool Site and select
XMS installer.

NOTE
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service.
ROUTING

INITIAL HERE

SERVICE
MANAGER

SALES MANAGER PARTS MANAGER

WARRANTY
PROCESS
MANAGER

LEAD TECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3 RETURN THIS TO

5.

XMS is used to install DT II software and helps maintain
DT II with the latest version. Once XMS is installed, the DT
II software will be automatically downloaded promptly.

Pricing varies by country and will be listed in the Bosch Tool,
Insight and Microsoft websites. In most countries, hardware
will arrive at dealers approximately 3-4 weeks after completion
of orders.
Thank you for your support as we navigate this change.
For questions, please contact the Support Center via
H-Dnet.com: Departments / Service/ Digital Technician /
Technical Support Information.

Required Dealer Action
Table 2. Required Dealer Action
Category

Description

1

Must Perform Repair

2

Repair If Presenting Symptom

3

Feature PackCustomer/Dealer Paid

4

Informational Purposes Only

Required

Markets Affected
All markets affected.

2/2

M1673