SERVICE BULLETIN
M1555

2025-02-28

M1555 (REV G): BATTERY WARRANTY GUIDELINES
Vehicles Affected

Reason for Revision

ALL: Touring, Trike, Sportster, Softail, Street, CVO, Revolution
Max models and Electric Vehicle models.

Table 1
Table 1. Document History
Date

Rev

2025-02-28

G

2024-10-08

F

2024-09-11

E

2023-08-22

D

2023-05-17

C

2022-10-05

B

2022-07-27

A

2022-07-26

-

Markets Affected

Revision (Rev) Description
Update section headers: AGM and
Lithium-Ion Batteries
* Updated: Information on Battery
Added video link for the DCA-8000
Battery Tester.
Added: Supplemental Procedure
*
Video
Added procedures for the DCA-8000
Battery Tester.
* Updated: All sections
Update OEM VS PNA battery info.
* Added: Information on Battery
Added Section.
Added: When a DCA or GRX Test
*
Ticket Cannot Be Obtained
Added and Updated Sections.
Added: Information on Battery and
E-Commerce Battery Part Numbers
*
Updated: Dealer Inventory Instructions
Added Revolution Max.
* Updated Vehicles Affected
Initial release

All markets are affected.

Dealer Inventory Instructions
Important Note About Battery Stocking and Sales:
All Harley-Davidson dealers must maintain a fresh stock of
batteries by rotating and selling them on a first in, first out
basis. All batteries should be sold within 18 months of the date
of manufacture code present on the battery label.

Battery Testing Requirements – AGM and
Lithium-Ion Batteries
For warranty consideration, the Midtronics DCA-8000 (DCA)
or GRX-3110HD (GRX) Battery Diagnostic Stations must be
used when testing all AGM and Lithium-Ion Harley-Davidson
batteries, (except the 12V/2Amp Livewire unit).
Read the instruction manual delivered with your machine to
perform battery testing. An electronic copy can be found at:
• GRX3110HD
• DCA-8000

Supplemental Procedure Video

Purpose for Service Bulletin
This bulletin informs the dealership network that
Harley-Davidson has provided guidelines for battery warranty.

Required Dealer Action
Table 2. Required Dealer Action
Category

Description

1

Must Perform Repair

2

Repair If Presenting Symptom

3

Feature PackCustomer/Dealer Paid

4

Informational Purposes Only

Required

WARNING
Always review the appropriate service procedure prior to
performing it. This video is intended to supplement, not
replace, documented service procedures. Attempting
service procedures without the proper training, tools,
equipment, and manuals could result in death or injury to
you or others. This could also damage the motorcycle or
cause the motorcycle to operate improperly. (10406a)
This video is a supplement of the procedure covered in the
document. This video can only be viewed through Service
Information Portal (SIP).

NOTE
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service.
ROUTING

INITIAL HERE

SERVICE
MANAGER

SALES MANAGER PARTS MANAGER

WARRANTY
PROCESS
MANAGER

LEAD TECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3 RETURN THIS TO

• See Figure 2 and Note 1 in Diagnostic Mode Email
(DCA-8000 Test Result Only). All warranty claims must have
a valid DCA-8000 test code (3) and battery date code
entered into the comments section of the claim (excluding
LiveWire 12V/2A battery).

1436457

• If a battery tests good but is not operating properly, contact
Tech Services prior to performing a warranty repair. Prior
authorization is needed to replace batteries with Good
Battery test results under warranty.
• For over-the-counter Parts and Accessories (P&A) batteries
filed using DFS claim type, service start and service end
dates must correlate to the DCA-8000 or GRX-3110HD test
date.

When a DCA or GRX Test Ticket Cannot Be
Obtained
Video 1. DCA-8000 Instructions

Testing Procedure – AGM and Lithium-Ion
Batteries
To test batteries for warranty using the DCA-8000 or the
GRX-3110HD, it’s critical that all manually-entered information
is accurate (i.e. date, part number, battery date codes, Vehicle
Identification Number (VIN). Using the scanner whenever
possible is best (DCA-8000 only).
See Figure 1 and Note 2 in Diagnostic Mode Ticket
(GRX-3110HD Only). It is important that the GRX-3110HD
station has the latest software revision (2) installed to ensure
that proper diagnostic tests are performed. Test result slips
with missing or old software versions will not be accepted. Verify
you have the current software update by reviewing the latest
revision of Service Bulletin M1391A: MIDTRONICS
GRX-3110HD SOFTWARE UPDATE. This service bulletin
contains the most recent software updates and instructions on
how to install them on the GRX-3110HD.
The DCA-8000 will send you automatic software update
notifications, as long as it is connected to the internet. Make
sure that your machine is connected to a good Wi-Fi connection
and that it is updated when prompted. The DCA-8000 does
not provide you with a ticket, test results are sent to your
email with the information necessary for filing a warranty
claim.See Figure 2.

NOTE
Aborting the charge in the DCA-8000 will produce an
“Aborted Charge/No test” email response. This will void
the test and no Test Code will be generated.

Testing Procedure – LiveWire 12V/2Amp
Battery Only
Check battery voltage using a voltmeter. If voltage is equal to
or higher than 8 volts, connect battery to a recommended Li-Ion
charger, allow battery to fully charge, and test it in the vehicle
for functionality. If voltage is below 8 volts, file a warranty claim
noting the voltage in the claim comments.

Filing a Warranty Claim
• See Figure 1 and Note 1 in Diagnostic Mode Ticket
(GRX-3110HD Only). All warranty claims must have a valid
GRX-3110HD test code (1) and battery date code entered
into the comments section of the claim (excluding LiveWire
12V/2A battery).

2/6

In cases where the dealer cannot obtain a DCA-8000 Test Code
or GRX-3110HD ticket (e.g., GRX machine does not
acknowledge that battery is connected, battery is leaking,
swelling, overheating, etc.). The dealer must clearly explain the
condition in the claim notes - no pre-authorization is required.
However, the battery will be tested upon return to
Harley-Davidson Motor Company (HDMC) and your claim may
be rejected if the claimed condition cannot be verified.

NOTE
Batteries will warm up during load and charging cycles,
this is normal. The tester has built-in thermocouples that
will abort the test in case of overheating in most cases.

Requirements and Tips for Batteries
Returned to HDMC
Make sure the battery returned to H-D is the correct battery
for the VIN and/or claim:
• For VIN-related Claims (PRDMC/PNA): Battery is the correct
original equipment for the unit where the motorcycle has no
previous history of battery replacement under warranty.
• Harley-Davidson will validate upon return that the OE battery
was in fact the original battery married to that VIN at the
factory. It is important to tag the unit immediately and keep
batteries organized in your parts hold area to avoid mix-ups.

NOTE
P&A Batteries with missing date codes are not accepted.
• For non-VIN Claims (DFS): Battery is the correct P&A unit
sold to the consumer. Customer must provide proof of
purchase which must be returned with the battery (if unit has
been retailed).
• Ensure the battery manufacturing date codes match on the
battery, the test information and in the claim notes.
• Include the corresponding GRX-3110HD ticket - protect the
ticket by placing it in a plastic bag and securely attaching it
to the battery. DO NOT apply tape directly to the GRX ticket
as information will leach out and become illegible, potentially
resulting in a rejected claim.
• For DCA-tested batteries: it is not necessary to return a test
printout, the test information is automatically sent from your
DCA-8000 to HDMC (machine must be connected to the
internet).

M1555

• It is always a good idea to capture a picture of the ticket in
case it gets lost. For DCA-tested batteries: save the email
with the test result information that the DCA-8000 sends to
you. Keep it for at least 60 days after your claim has been
credited.

1733085

• Do not include terminal screws with battery.

Diagnostic Mode Ticket (GRX-3110HD Only)
See Figure 1.
• NOTE 1: The test code (1) must be provided with every
warranty claim.
• NOTE 2: The last letter, which in this example is "K", displays
current software (2) on the machine. Refer to service bulletin
M1391A for latest update.

1

2

1.
2.

Test code
Current software
Figure 1. Diagnostic Mode Ticket

Diagnostic Mode Email (DCA-8000 Test
Result Only)
See Figure 2.

M1555

3/6

• NOTE 1: The 3 digit battery date (2) and test code (3) must
be provided with every warranty claim.
1941497

1
3
2

1.
2.

Date and time of test
Battery date code

3.

Test code

Figure 2. DCA-8000 Test Result

4/6

M1555

Information on Battery

1843798

Date Codes on AGM and Lithium-Ion Batteries
Battery date codes can vary. Most batteries will display a letter,
representing the month, and a single number, representing the
year.

1

In Figure 3, the letter “D” represents the month of April and the
number “2” represents the year, in this case 2022.
• When entering the date code in the GRX, a letter and two
numbers or four numbers (MMYY) are required.
• DCA-8000: When entering the date code, one letter for the
month and two numbers for the year must be entered (entry
is limited to 3 digits), see date code conversion for each
month in the chart below. See Figure 2.

2

• See Figure 3. Alpha numeric date code example, enter “D22”
for the date code in the GRX Machine.
• Figure 4 P&A AGM battery example, enter “0222” in the
GRX Machine.
• Figure 5 P&A Lithium-Ion battery example, enter “1221” in
the GRX Machine.
• Figure 6 Original Equipment Manufacturer (OEM) AGM
battery example, enter “F22” in the GRX Machine.

1.
2.

Bar Code
P Designation
Figure 4. P&A AGM Battery

1843799

Differentiating OEM and P&A AGM and Lithium-Ion
Batteries

1

Figure 4 The P&A battery will display a large bar code on the
left side of the label (circled in yellow) and a small “P” in the
upper left side of the part number field (circled in red).
Figure 6 An OEM battery does not have these features.
1843797

1
1.

1.

M1555

1221 Date Code
Figure 5. P&A Lithium-Ion Battery

D2 Date Code
Figure 3. Alpha Numeric Date Code

5/6

1843800

1

1.

F22 Date Code
Figure 6. OEM AGM Battery
Table 3. Month Date Code Conversion Table
Month

Alpha code
A
B
C
D
E
F
G
H
J
K
L
M

January
February
March
April
May
June
July
August
September
October
November
December

E-Commerce Battery Part Numbers
E-Commerce batteries have different part numbers; however,
they are physically the same Original Equipment (OE) and P&A
units that you find at a Harley-Davidson dealership. The
E-Commerce battery part numbers are not currently available
in the DCA or GRX, follow the conversion table below when
testing E-Commerce batteries:
Table 4.
E-Commerce Part Number
66000340
66000345
66000343
66000344

6/6

Original Equipment/Parts
and Accessories
Part number
66010-97E
65958-04C
65989-97E
65989-90B

M1555