NHTSA ID Number: 11015223
Manufacturer Communication Number: 25-NA-044
TSB/Document Date: 2025-03-06
Summary
This service bulletin provides information for dealers/technicians on SPS2 Hybrid
/EV Battery Data Retrieval for Service High Voltage DTCs.
Bulletin No.: 25-NA-044
Service Bulletin
Date: February, 2025
INFORMATION
Subject:
SPS2 Hybrid/EV Battery Data Retrieval for Service High Voltage DTCs
This Service Bulletin replaces PIP6009B. Please discard all previous versions of
PIP6009.
Brand:
Model:
Model Year:
from
BrightDrop
VIN:
to
Zevo 400
2024
2024
Zevo 600
2023
2024
Escalade IQ
2025
2025
LYRIQ
2023
2025
OPTIQ
2025
2025
VISTIQ
2026
2026
Blazer EV
2024
2025
BrightDrop Zevo 400
2025
2025
BrightDrop Zevo 600
2025
2025
Equinox EV
2024
2025
Silverado EV
2024
2025
2022
2023
Hummer Pickup
2023
2025
Hummer SUV
2023
2025
Sierra EV
2024
2025
from
to
—
—
Engine:
—
—
Involved Region or Country
United States and Canada
Condition
Some customers may comment on a Service High Voltage Battery message illuminated in the DIC.
Cause
The cause of the condition may be High Voltage DTCs setting for concerns with
High Voltage Battery.
Service Procedure
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws
applicable to the activities it performs under this bulletin, including but not limited to handling, deploying,
preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a
conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you
must follow those applicable laws.
Important: This technical service bulletin (TSB) can only be completed by certified repair facilities who have met all
specific training, tool and equipment requirements pertaining to the vehicle Brand and Model serviced. Repairs must
be performed by a technician who has successfully completed the required training.
Diagnostic Information and Procedures
Copyright 2025 General Motors. All Rights Reserved.
Page 2
February, 2025
Bulletin No.: 25-NA-044
Important: Perform SPS2 Hybrid/EV Battery Data Retrieval prior to performing diagnostics, programming, code
clearing, or resets.
SPS2 Hybrid/EV Battery Data Retrieval:
1. Access the Service Programming System (SPS) and follow the on-screen instructions.
2. Select Controller: K16 Battery Energy Control Module
3. Select Function: Hybrid/ EV Battery Data Retrieval
4. Select Programming Type: Normal
5. Select the “Next” button at the bottom right of the screen
6. Follow the remaining on-screen instructions until completion and receiving the WCC (warranty claim code).
7. Record the Warranty Claim Code (WCC) in Warranty Job Card details and in any associated TAC case(s).
Note: Please follow these steps exactly as this data is necessary to help determine overall HV Battery state of
health. Additional Data collection may be necessary to continue to keep 12V healthy and do not clear codes.
After successfully completing the Hybrid/EV Battery Data Retrieval, proceed with diagnosing the specific DTC(s)
and/or symptoms using the published SI diagnostic procedures.
For diagnostic information, lithium-ion battery replacement, and lithium-ion battery preparation for shipping, please
reference Service Information. Contact the GM Technical Assistance Center (TAC) via Dealer Case Management
(DCM) or @ 877-446-8227 (U.S.). Canada 1-800-263-7740 (English) or 1-800-263-7960 (French) to review case
details. Reference PIP5632E for session log data collection.
Troubleshooting:
If Errors or Unable to complete SPS2 Hybrid/EV Battery Data Retrieval:
1. Navigate to GlobalConnect, search Dealer Information Technologies and select Launch.
a. Select Dealer Infrastructure & Security Guidelines.
2. Navigate to GMGlobalTools.com
a. Select Dealer Services
− This may require your IT or Partner Security Coordinator
− Once logged in, select Dealer Services
− Select Techline IT Solutions
− Select GM Dealer Infrastructure IT Requirements and Security Guidelines
3. Make sure your computer has memory space to create the files necessary to upload, as well as proper PC
administrative rights.
a. Refer steps 1a or 1b to review GM DISG for proper exceptions and access levels.
4. Make sure to have a strong internet or hotspot connection.
a. If there are files in this folder, those files need to be deleted before trying again.
5. If no files present or still unable to perform SPS2 Hybrid/EV Battery Data Retrieval:
a. Locate C:\users\user_id\sps\sps2.log or C:\users\user_id\sps\spsDebug\spslog.txt
b. For Additional Assistance, Contact the Techline Customer Support Center (TCSC).
− TCSC (English) can be reached at 800-828-6860
− TCSC (French) can be reached at 800-503-3222
Bulletin No.: 25-NA-044
February, 2025
Page 3
Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following
labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information.
Labor
Operation
5086038*
Description
Labor Time
BET and BEV3 Ultium
Packs Fault Code Data
Collection
0.5 hr
*This is a unique Labor Operation for bulletin use only.
Version
1
Modified
Released February 25, 2025
Additional SI Keywords: DTCs P0AA1, P0AA4, P301C, P301D, U35A6, U35AB, U35BC, U35C0, P0AA2, P0AA5,
P31C0, P31C1, U35A2, U35A7, U35AC, U35BD, U35C1, P0DAC, P0DB0, P0DB4, P0DB8, P0DBC, P0DC0,
P0DC4, P0DC8, P0DCC, P0DD0, P0DD4, P0DD8, P0DDC, P0DE0, U2BA0, U2BA1, U2BA2, U2BA3, U2BA4,
U2BA5, U2BA6, U2BA7, U2BA8, U2BA9, P2C8A, P2C8B, U3577, U3578, U3579, U357A, U357B, U357C, U357D,
U357E, U357F, U3580, U3581, U3582, U3583, U3584, U2BAA, U2BAB, U2BAC, U2BAD, U2BAE, U2BAF, U2BB0,
U2BB1, P3002, P3003, P3004, P3005, P3006, P3007, U2426, U2427, U2B4A, U2B4D, U2B50, U2B53, U2B56,
U2B59, U2B5C, U2B5F, U2B62, U2B65, U2B68, U2B6B, U2B6E, U2B71, U2B74, U2B77, U2B7B, U2B7F, U2B83,
U2B87, U2B8B, U2B8F, U2B93, U2B97, U2B48, U2B4B, U2B4E, U2B51, U2B54, U2B57, U2B5A, U2B5D, U2B60,
U2B63, U2B66, U2B69, U2B6C, U2B6F, U2B72, U2B75, U2B78, U2B7C, U2B80, U2B84, U2B88, U2B8C, U2B90,
U2B94, U3620, U3622, U3624, U3626, U3628, U362A, U362C, U362E, U3630, U3632, U3634, U3636, U3638,
U363A, U363C, U363E, U2B98, U2B99, U2B9A, U2B9B, U2B9C, U2B9D, U2B9E, U2B9F, U3621, U3623, U3625,
U3627, U3629, U362B, U362D, U362F, U3631, U3633, U3635, U3637, U3639, U363B, U363D, U363F, U2B7A,
U2B7E, U2B82, U2B86, U2B8A, U2B8E, U2B92, U2B96, U2BF7, U2BF8, U2BFB, U2C10, U2C11, U35AF, U35B2,
U35B7, U35B8, U359B
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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TSB/Document ID: 25-NA-044
Replacement Service Bulletin Number:
MFR Communication Date: 2025-02-25
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
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