TECHNICAL INSTRUCTIONS
PAGE 1 OF 2
UPDATE BEFORE SALE 24U13

CERTAIN 2024 MODEL YEAR F-150 VEHICLES — ROOF BOW SEALANT
INSPECTION
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject

and the claim will not be paid if the repairing technician is not certified in STST

Competency 10 FSA. See Electronic Field Communication (EFC)15936 for more

details.
NOTE: Videos containing audio of the inspection can be found by clicking the video icons below.
Review the video links below before starting this FSA:
Inspection - PASS
Inspection - DOES NOT PASS
1. Inspect for missing roof bow sealer by gently tapping on the center of the roof as seen in the videos
above.
2. Is a metallic type noise heard while tapping on the center of the roof?
- Yes - Proceed to the next Step.
- No - This FSA is complete.
3. Lower the headliner following Workshop Manual (WSM) procedures in Section 501-05.

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2025

TECHNICAL INSTRUCTIONS
PAGE 2 OF 2
UPDATE BEFORE SALE 24U13

4. Using one of the approved sealants listed below and a standard calk gun, apply sealant between the
roof and the roof bow on both sides in the areas missing seam sealer. See Figure 1.
- Henkel Teroson 5510
- Betaseal 16605
NOTE: If there is difficulty inserting the sealant applicator, install a small wedge to slightly increase the
gap between the roof and the roof bow. Remove the wedge after applying the sealant.
SEAM
SEALER

ROOF
BOW

e
icl
eh
V
f
to
on
Fr
24857A

FIGURE 1
5. Install the headliner following WSM procedures in Section 501-05.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2025

PLACE COPY HERE

Service Engineering Operations
Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

February 25, 2025

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Update Prior to Sale 24U13
Certain 2024 Model Year F-150 Vehicles
Inspect for Roof Mastic Skips

PROGRAM TERMS
This program will be in effect through February 28, 2026, for unsold vehicles, or up to 60 days post
the warranty start date (to allow for sales reporting and claim processing).
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Date Range

F-150

2024

Kansas City

October 17, 2024 through October 21, 2024

U.S. population of affected vehicles: 1,261 and are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
On some of the affected vehicles, the roof may have been assembled without proper mastic coverage
on underlying reinforcements.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to
inspect for roof mastic skips and apply mastic on the roof reinforcement where applicable. This
service must be performed on all affected vehicles at no charge to the vehicle owner. For new vehicle
storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
ATTACHMENTS
• Administrative Information/ Labor Allowances and Parts Ordering Information
• Technical Instructions
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division

 Copyright 2025 Ford Motor Company

Administrative Information
Page 1 of 2
Update Prior to Sale 24U13
OASIS ACTIVATION
OASIS will be activated on February 25, 2025.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 25,
2025.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
This program applies to unsold vehicles only. All sold vehicles should be addressed following
standard warranty processes.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will reject and the claim will not be paid if the repairing technician is not
certified in STST Competency 10 FSA. See EFC15936 for more details.

 Copyright 2025 Ford Motor Company

Administrative Information
Page 2 of 2
Update Prior to Sale 24U13
CLAIMS PREPARATION AND SUBMISSION (continued)
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action.
 Sub Code: 24U13
 Customer Concern Code (CCC): B09
 Condition Code (CC): D4
 Causal Part Number: 1650222, Quantity 0.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Additional parts not listed in the parts section: Additional parts such as fasteners, clips, tie
straps, etc. may be submitted on the same repair line on which the FSA is claimed. Additional
parts totaling more than $25 requires prior approval from the SSSC.
• Provision for Locally Obtained Supplies: Includes mastic (outside the US) etc. Submit on
the same line as the repair.
o Program Code: 24U13
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $75.00

 Copyright 2025 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 2
Update Prior to Sale 24U13
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

Inspect for skipped roof sealer, no skips, closes FSA

24U13A

0.3 Hours

Inspect for skipped roof sealer, skips present. Lower
Headliner, install roof sealer, replace headliner.

24U13B

1.8 Hours

Note: Claim only 1 labor operation (24U13A or 24U13B).
PARTS REQUIREMENTS / ORDERING INFORMATION
Note: Parts are not required if the vehicle passes the inspection process.
Service Part
Number

Claim
Quantity

Package
Order
Quantity

Number
in
Package

Description

FL3Z-9929024-A*
2
2
1
Garment Hook *VIN-specific color
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
Service Part
Number
RTTP# 1562042
Or Obtain Locally

Claim
Quantity
Up to 2 tubes

Description
Henkel Corporation Loctite® (TEROSON®) MS 5510™ (or
equivalent)

Order the mastic through Rotunda Technician Tools Program (www.rotundatechtools.com) or obtain
locally. Suggested alternative mastics include: Sikatack® 30 or 60 or Betaseal® 16605.
DEALER PRICE
For the latest prices, refer to DOES II.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.

 Copyright 2025 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 2 of 2
Update Prior to Sale 24U13

REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.

This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
•

 Copyright 2025 Ford Motor Company