Service Engineering Operations
Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

February 12, 2025

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 23P22 – Supplement #1
Certain 2024 Model Year Ranger with Ford Licensed Accessory Bed Cap Added
Load Box Reinforcement Bracket Kit Installation

REF:

Customer Satisfaction Program 23P22
Dated February 7, 2024

New! REASON FOR THIS SUPPLEMENT
• Affected Vehicles: The build date range has been updated.
• Owner Refunds: Owner refunds are no longer approved for this program.
• Labor Allowances Parts Ordering Information: A labor operation for inspection and Parts
ordering information have been added.
• Technical instructions: An inspection step and photos have been included.
PROGRAM TERMS
This program will be in effect through July 31, 2025, for vehicles within the new bumper-to-bumper
warranty coverage period.
New! AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Ranger

2024

Michigan

January 4, 2024 through September 19, 2024

Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Vehicles built after September 19, 2024, no longer require the load box reinforcement brackets
to be installed.
REASON FOR THIS PROGRAM
For customers who have purchased a Ford Licensed Accessory Bed Cap (VR1WZ-99501A42AA/AB/AC/AD/AE/AF/AG/AJ/W/C) through their Ford dealership, Ford recommends the installation of
a load box reinforcement bracket kit to improve the structural performance of the bed when used in
extreme off-road conditions. This program covers the installation of ONLY the load box reinforcement
bracket kit.
New! SERVICE ACTION
Before delivering any new in-stock vehicles equipped with a Ford Licensed Accessory Bed Cap
(VR1WZ-99501A42-AA/AB/AC/AD/AE/AF/AG/AJ/W/C), or installing the Ford bed cap on sold vehicles
involved in this program, where the customer has purchased a Ford Licensed Accessory Bed Cap
(VR1WZ-99501A42-AA/AB/AC/AD/AE/AF/AG/AJ/W/C), dealers are to inspect for the updated load
box reinforcements and if not present, install the load box reinforcement bracket kit. This service must
be performed on all applicable vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
 Copyright 2025 Ford Motor Company

New! ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division

 Copyright 2025 Ford Motor Company

Administrative Information
Page 1 of 3
Customer Satisfaction Program 23P22 – Supplement #1
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.:
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on February 12, 2025.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 12,
2025.
SOLD VEHICLES
• Correct affected vehicles identified in OASIS and that have purchased the Ford Licensed
Accessory Bed Cap, which are brought to your dealership within the applicable bumper-tobumper warranty coverage period.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory that are equipped with a Ford Licensed
Accessory Bed Cap before delivery.
BRANDED / SALVAGED TITLE VEHICLES
Branded / salvaged title vehicles are eligible for this service action.
New! OWNER REFUNDS
Refunds no longer apply for this program. The load box reinforcement kit is ordered separately from
the bed cap and should be claimed following standard FSA claiming.
RENTAL VEHICLES
Rental vehicles are not approved for this program.

 Copyright 2025 Ford Motor Company

Administrative Information
Page 2 of 3
Customer Satisfaction Program 23P22 – Supplement #1
REPAIR PHOTO SUBMISSION
Ford has requested photo evidence of repair completion for this FSA. For claim reimbursement please
submit photos that clearly show the vehicle VIN, load box reinforcement bracket kit installed, and Ford
Licensed Accessory Bed Cap installed.
• Photos can be attached using the Mobile PTS “Report a Vehicle Concern”. You can
access Mobile PTS using your mobile device at:
https://m.fordtechservice.dealerconnection.com/.
Note: If you have never used the Web-Based report a vehicle concern- you will need to
create your User Profile before accessing “Report a Vehicle Concern” on Mobile PTS.
Instructions on how to create a user profile and submit photos can be found in EFC08860.

•

Note: Ensure that your “User Profile” is added/updated to include your STARS ID. This
can be done by accessing your User Profile directly at:
https://www.gcr.dealerconnection.com/asp/DealerProfile.asp;
After completing the report entry form you can upload a maximum of 5 attachments at
once.
o If submitting more than one attachment (photo), the files must be saved to the mobile
device you’re using, before submitting the report.
o If submitting one attachment (photo), you can capture the photo during the report
submission when asked to add the attachment.

 Copyright 2025 Ford Motor Company

Administrative Information
Page 3 of 3
Customer Satisfaction Program 23P22 – Supplement #1
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
New! CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will reject, and the claim will not be paid if the repairing technician is not
certified in STST Competency 10 FSA. See EFC15332 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action.
 Sub Code: 23P22
 Customer Concern Code (CCC): B19 – Other body panel trouble
 Condition Code (CC): 42 – Does not operate properly
 Causal Part Number: 2600038, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2025 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 2
Customer Satisfaction Program 23P22 – Supplement #1
New! LABOR ALLOWANCES
Description

Labor Operation

Labor Time

Inspect for updated load box bracing - Bracing present

23P22A

0.3 Hours

Inspect for updated load box bracing - Bracing NOT present
-Install load box reinforcement bracket kit.

23P22B

1.6 Hours

Time allowed to submit photos.

23P22ZZ

0.2 Hours

New! PARTS REQUIREMENTS / ORDERING INFORMATION
Ford Licensed Accessory Bedcaps that are ordered after September 12, 2024, will no longer come
with the load box reinforcement bracket kit. The bracket kit will need to be ordered separately.
Claim
Quantity

Package
Order
Quantity

Number in
Package

Description

VN1WZ-2627726-A

1

1

1

Load Box Reinforcement Bracket Kit
– Ranger

VN1WZ-2627726-B

1

1

1

Load Box Reinforcement Bracket Kit
– Ranger Raptor

Service Part Number

Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
New! DEALER PRICE
For the latest prices, refer to DOES II.
New! EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
New! REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee of the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.

 Copyright 2025 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 2 of 2
Customer Satisfaction Program 23P22 – Supplement #1
New! REPLACED FSA PARTS INSPECTION AND SIGN OFF (continued)
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.

•

This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.

 Copyright 2025 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 2
CUSTOMER SATISFACTION PROGRAM 23P22-S1

CERTAIN 2024 MODEL YEAR RANGER WITH FORD LICENSED ACCESSORY
BED CAP ADDED — LOAD BOX REINFORCEMENT BRACKET KIT
INSTALLATION
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject

and the claim will not be paid if the repairing technician is not certified in STST

Competency 10 FSA. See Electronic Field Communication (EFC)15936 for more

details.
1. Position the vehicle on a hoist. Follow the Workshop Manual (WSM) procedures in Section 100-02.
2. Locate the load box reinforcement bracket installation area on both side of the vehicle. See Figure 1.
NOTE: Right hand (RH) side shown, Left hand (LH) side similar.

LOAD BOX
REINFORCEMENT BRACKET

23679B

FIGURE 1

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2025

TECHNICAL INSTRUCTIONS
PAGE 2 OF 2
CUSTOMER SATISFACTION PROGRAM 23P22-S1

3. Inspect to see if the updated load box reinforcement bracket is present on both sides. See Figure 2.
- Is the updated load box reinforcement bracket present?

YES - Passes inspection. This completes the FSA
NO - Does not pass inspection. Proceed to Step 4.

NOTE: The main difference between the two brackets is the presence of holes on the corners of the
bend. The updated brace has no holes and a smooth transition of the bend.
NOTE: Right hand (RH) side shown, Left hand (LH) side similar.
DOES NOT PASS

PASS

LOAD BOX
REINFORCEMENT
BRACKET

LOAD BOX
REINFORCEMENT
BRACKET

23679A

FIGURE 2
4. Install the RH and LH load box reinforcement brackets following the instructions included in the kit.
5. Submit pictures of the vehicle VIN, updated load box reinforcement brackets installed, and bed cap
installed using the Mobile PTS "Report a Vehicle Concern"
https://m.fordtechservice.dealerconnection.com/.
IMPORTANT NOTE: For damage or missing parts issues regarding the Ford Authorized Accessory

Bed Cap or load box reinforcement bracket kit, please refer to the contact

information listed in the installation instructions included with the kits.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are

under safety, compliance, or emissions recall. Unless a part is requested to

be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmentalSTUD FOR
MISSING NUT

protection and hazardous material regulations. Refer to the Parts Retention,

Return, & Scrapping section of the FSA dealer bulletin for further information.
STUD FOR
MISSING NUT
CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2025

STUD FOR
MISSING NUT
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