Service Campaign 9A7: Central Communication Unit Logic Update for Wi-Fi Hotspot
Improvement – Dealer Notification
February 24, 2025
Document Topic (yellow highlights are updated areas in this document))
• Technical Service Bulletin (TSB) 25-01-017H; supersedes 24-01-014H
o To add a note to GDS information section regarding an OTA option (page 1)
o To add a second Digital Documentation screenshot (page 2)
o To clarify that the ECU update must be performed on BOTH Units 1 and 3
(page 2)
o Additional Over-the-Air (OTA) option available in the ‘Service Procedure
Information’ & Customer Talk Tracks (pages 1 & 3)
o Update Q&A section (#3, #4, #6) (page 5)

Date
02/24/2025

Campaign Description
On certain 2024MY Kona (SX2) vehicles the Central Communication Unit (CCU) is not providing the WiFi
Hotspot setting information, specifically, the Mac address.

Affected Vehicles (Certain)
2024MY Kona (SX2) produced from 6/19/2023 – 11/25/2023

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Service Procedure Information
There are now 2 options for the customer to complete this campaign: 1) At the dealer through the GDS, & 2)
Over-the-Air (OTA) where the customer can complete on his/her own if he/she has an active subscription to
Hyundai Bluelink. For option 2, a visit to the dealer is not required.
If utilizing option 1:
• Refer to TSB 25-01-017H (or latest version) for repair procedure information.
• Recommended Service Technician Training Level: Hyundai Certified (or higher)
o Ethernet Cable Connection Required for Over-the-Air (OTA) Software Updates: See TSB 23-GI006H (or latest version) for information on configuring the tablet’s connection settings for the
GDS and ECI (Ethernet Communication Interface) module to enable Over-The-Air (OTA) Software
updates.
 ECI Module must be used and connected prior to configuring tablet’s connection settings
in order for GDS to communicate with the vehicle via ethernet cable.
In general, refer to TSB 23-GI-012H (or latest version) for Hyundai Over-the-Air (OTA) software update
introduction and customer communication information.

GDS Event & Tool Information (for Option 1 ONLY)
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Two (2) GDS events to update:
o #1066 – SX2 ICE CCU Logic Improvement (Wifi Hotspot) (Unit 1)
o #1067 – SX2 ICE CCU Logic Improvement (Wifi Hotspot) (Unit 1)
o NOTE 1: Both update events 1066 and 1067 MUST be performed to qualify for claim submission.
Required tool - ECI Module:
o Hyundai ECI Package: Part # G0XDDMN052
o Each dealer was previously shipped an ECI kit as an essential tool.
o Contact GIT America if additional tool is required or for further support at 888-437-0308.
o This tool is required to perform both GDS events.

Service Tips/Training
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If a customer arrives to the dealer with no appointment scheduled, it is recommended for the dealer to
offer alternative transportation to the customer.
If customer schedules an appointment in advance, ensure the appropriate tools and equipment are onhand to perform any related repairs.
Always inquire if the customer will have time for an additional service to be performed if they were
originally scheduled for a different service.
Offer SRC assistance for customers who may be pressed on time.
Be honest with customers on wait times.
If the service is taking longer than expected, update the customer.
If you are unsure of certain processes, don’t guess. Take time to familiarize yourself with the proper
procedures or ask for help/clarity from your teammates or leadership.
If you see a team member having trouble addressing the concern, ask if you can provide some help.

Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers if their vehicle requires to be kept overnight. In
addition, a SRC may be required based on the repair procedure duration and any other additional work on the
vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a
3rd Party Rental or Rideshare may be provided.

Warranty Information (Campaign Completed at dealership ONLY – Option 1)
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This service campaign pays 0.5 M/H for updating the Central Communication Unit (CCU) on the vehicle.
o The time includes taking a screenshot of the ‘ECU Update Complete’ screen and uploading.
Photos: Refer to TSB 25-01-017H (or latest version) for repair validation sample photo and additional
details regarding specific digital documentation requirements.
NOTE 3: Op times include VIN, Mileage, and photo capture of the “ECU update complete” screen as
outlined in the Digital Documentation Policy. Required photos include “ECU update complete” screens
for both events 1066 and 1067. Refer to TSB for specific photos to take.
NOTE 4: Claim is subject to debit if either software (1066 or 1067) is NOT updated successfully. Both
software updates are required to qualify and prevent claim rejection.

Parts Information
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NOTE: No parts are required for this service campaign to be performed, however, as a reminder, a fully
charged GDS tablet with latest software updates and an ECI module (Hyundai ECI Package: Part #
G0XDDMN052) are required to perform the updates.

Customer Talk Tracks
1.

“I see that your vehicle has an open service campaign that we would like to take care of for you while you

are here today. This service campaign requires the vehicle’s Central Communication Logic to be updated to
improve the vehicle’s Wi-Fi hotspot connectivity. This service, of course, will be provided at no charge to
you and, if necessary, we would like to offer you alternative transportation while we repair your vehicle. We
apologize for the inconvenience.”
2. Informational: “OTA technology uses wireless communication to deliver the latest software to your
vehicle’s systems. These, OTA updates enable your vehicle to have the latest software over time, providing
essential safety, performance, and feature enhancements efficiently and securely.”
3. Informational: ‘This service campaign includes an option for wireless Over-the-Air* (OTA) Software Update.
A wireless OTA download will/has been sent to your vehicle for you to install at your convenience.”
4. “For Walk-In Customer: “During your visit today, I checked your vehicle for any open campaign or recalls
and found that your vehicle has an open campaign. This service campaign requires the vehicle’s Central
Communication Logic to be updated to improve the vehicle’s Wi-Fi hotspot connectivity. This service, of
course, will be provided at no charge to you and, if necessary, we would like to offer you alternative
transportation while we repair your vehicle. We apologize for the inconvenience.”
5. “For customers over the phone: “While I have you on the line and verifying your current appointment, I ran
your VIN and see that your vehicle has an open campaign. This service campaign requires the vehicle’s
Central Communication Logic to be updated to improve the vehicle’s Wi-Fi hotspot connectivity. If time
permits, we can address this campaign during your current appointment, and it will be at no cost to you.
Should you need, we can arrange for alternate transportation since this may prolong the stay of your
vehicle at service. We apologize for the inconvenience.”

Best Practice Checklist (for Option 1)
Reservation: Did you check WebDCS for additional campaigns or recalls? Did you check for any decline
services from previous visits?
Yes
No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Also ask customer if he/she would like to have any of the previous declined services performed.
Readiness: Are the required tools (GDS, ECI Module) on-hand to complete this campaign?
Yes
No – Place an order for any additional tool(s) to service the customer during their appointment.
Reception: Did you explain to the customer the expected repair time and an expectation for a status
update?
Yes
No – Customer should be given an estimated time of when his/her vehicle is completed so the
customer can plan the rest of their day away from the dealership.
Did the customer provide authorization to perform repairs?
Yes
No – Customer should be given an estimated time of when his/her vehicle is
completed so the customer can plan the rest of their day away from the dealership.
Did you offer the customer Alternative Transportation if requested?
Yes

No
Repair: Does the Technician meet the recommended training requirements (Certified level or above) to
complete this campaign?
Yes
No – Please ensure a technician with a Certified level (or higher) completes this repair.
Repair: Were the appropriate photos taken as outlined in TSB 25-01-017H (or latest version)?
Yes
No – Please ensure the VIN/mileage and appropriate picture(s) are taken for the dealership to be
paid. See TSB 25-01-017H (or latest version) for sample photos. Refer to the latest Warranty Digital
Documentation Policy for requirements.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No – Customer should be signing the final invoice upon delivery of the vehicle.

Customer FAQs

Q1: What is the issue?
A1: For the subject vehicles, the Central Communication Unit (CCU) is not providing the Wi-Fi Hotspot setting
information. In particular, the Mac address is missing.
Q2: What are the affected vehicles?
A2: Affected vehicles include certain 2024MY Kona (SX2) produced 6/1/2023 – 10/5/2023 by Hyundai Motor
Company (“HMC”) for sale in the U.S. Market.
Q3: What will be done during service at the Hyundai dealership?
A3: The service procedure requires updating the software of the Central Communication Unit (CCU) to resolve
this condition. In addition, affected customers who have not yet completed the campaign have been sent a
letter to notify them of the Over-the-Air (OTA) option available to them to complete the update on their own.
Q4: What if I already paid for a part replacement/repair out-of-pocket already related to this condition or
service campaign?:
A4: Please file a claim at https://owners.hyundaiusa.com/us/en/contact-us/campaign or contact Hyundai
Motor America at 1-855-371-9460.
Q5: When will affected owners be notified of this campaign?
A5: Owners of the subject vehicles were notified via First Class Mail in March 2024.
Q6: How long will this software update take to install?
A6: Once started, the average time to update is approximately 15-25 minutes.

Contact Reference
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Please see the following list on the next page for commonly referred to contacts.

Key Contact Information
Dealer Support
Parts

Contact Information
[email protected]

Description
Parts ordering hotline

1-800-545-4515
Techline

1‐800‐325‐6604

Warranty HELP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

[email protected]

Assistance with Car Care Scheduling:

Xtime Technical Support

AutoLoop Technical Support

•

1-877-850-2010

CDK Technical Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling:

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Customer Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Contact Information

Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or service
campaigns

Hyundai Recall /Campaign Website

www.hyundaiusa.com/recall

Updated information related to the specific recall or service
campaign

Hyundai Customer Care
Center(GeneralQuestions)

1‐800‐633‐5151

Hyundai Roadside Assistance

1-800-243-7766

Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information

Name
Campaign Central

Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com

Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program

1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance

Technical Service Bulletin (TSB)

www.HyundaiDealer.com > Service tab > Hyundai Tech Info

Uncompleted Campaign VIN Listing

A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

Recall Campaign Website

www.hyundaiusa.com/recall

NHTSA Website

www.safercar.gov

Appendix
Document Topic
• Technical Service Bulletin (24-01-014H) published on Hyundai Tech Info

Date
02/06/2024