NHTSA ID Number: 11014892
Manufacturer Communication Number: 24B57
TSB/Document Date: 2025-03-04
Summary
Certain 2024 Model Year F-150 Vehicles Trailer Towing Capacity
Service Engineering Operations
Customer Service Division
Ford
Motor Company
PO Box 1904
Dearborn, Michigan 48121
February 20, 2025
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 24B57
Certain 2024 Model Year F-150 Vehicles
Trailer Towing Capacity
PROGRAM TERMS
This program will be in effect through February 28, 2026. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Date Range
F-150
2024
Dearborn
December 15, 2023 through September 13, 2024
F-150
2024
Kansas City
January 6, 2024 through September 3, 2024
U.S. population of affected vehicles: 34,189. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS PROGRAM
Some of the original marketing material for the affected vehicles include incorrect information:
• Vehicles ordered with the Tow/Haul package are only equipped with an “upgraded rear
bumper” when also equipped with the Max Trailer Tow Axle. This “upgraded rear bumper”
does not change vehicle operation or appearance and is only unique to allow fitment of the
Max Trailer Tow Axle feature and related components.
• For vehicles equipped with 3.5L Hybrid powertrains, the original marketing material may have
incorrectly stated the Gross Combined Weight Rating (GCWR) and the maximum conventional
towing capacity for a vehicle with this trim series. The correct GCWR for a vehicle with this trim
series is 17,100 lbs., with a maximum conventional towing capacity of 10,800 lbs., when
properly equipped. Ford notes that these numbers vary based on each specific vehicle
configuration.
SERVICE ACTION
Customers are eligible to receive a credit toward the purchase of Ford Accessories, up to the
following amounts:
• Vehicles equipped with 5.0L and 3.5L gas-only powertrains: $100
• Vehicles equipped with 3.5L Hybrid powertrains: $785
This credit can be applied toward products, shipping, taxes, and installation.
For Dealers located in Arizona, Oklahoma, and Vermont:
Dealers should assist affected vehicle owners with their Ford Accessories purchase and provide a
credit up to the amount shown above. Dealers can then submit a warranty claim to be reimbursed for
the credited amount, plus an administrative allowance. If the total purchase price exceeds the
provided amount, the difference would be at the customer’s expense.
Copyright 2025 Ford Motor Company
NOTE: The credit can only be used one time. If the total purchase price is less than the provided
amount, any unused balance will be forfeit.
For all other Dealers:
No action is required by dealers at this time. Owners will be mailed a letter containing a unique
discount code that can be used at www.Ford.com/Accessories. If the owner does not receive a letter
or requires assistance with their order, please direct them to the Ford Accessories team at 1-844-5890060. Business hours are Monday through Friday, 8:30AM - 5:30PM EST.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of February 24, 2025 or sooner.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division
Copyright 2025 Ford Motor Company
Administrative Information
Page 1 of 2
Customer Satisfaction Program 24B57
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on February 20, 2025.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 20,
2025. Owner names and addresses will be available by March 14, 2025.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
Copyright 2025 Ford Motor Company
Administrative Information
Page 2 of 2
Customer Satisfaction Program 24B57
CLAIMS PREPARATION AND SUBMISSION
Only for Dealers and Customers located in Arizona, Oklahoma, and Vermont
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
Claim type 31: Field Service Action
Sub Code: 24B57
Customer Concern Code (CCC): A99
Condition Code (CC): 82
Causal Part Number: OPTIONCR, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
•
Provision for Ford Accessories Purchase and Installation:
Only for Dealers and Customers in Arizona, Oklahoma, and Vermont
Dealers should claim the total purchase price, inclusive of the products, any shipping
expenses, taxes, and installation labor (if requested by the customer), up to the amounts
outlined below.
o Claim on the same RO line as the administrative allowance.
o Program Code: 24B57
o Misc. Expense Code: “OTHER”
Vehicles equipped with 5.0L and 3.5L gas-only powertrains: claim actual
amount up to $100
Vehicles equipped with 3.5L Hybrid powertrains: claim actual amount up to
$785
Copyright 2025 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 1
Customer Satisfaction Program 24B57
LABOR ALLOWANCES
Only for Dealers and Customers located in Arizona, Oklahoma, and Vermont
Description
Labor Operation
Labor Time
Administrative Allowance - Vehicles equipped with 5.0L and
3.5L gas-only powertrains
This closes this Customer Satisfaction Program.
24B57AA
0.2 Hour(s)
Administrative Allowance - Vehicles equipped with 3.5L
Hybrid powertrains
This closes this Customer Satisfaction Program.
24B57AB
0.2 Hour(s)
PARTS REQUIREMENTS / ORDERING INFORMATION
Only for Dealers and Customers located in Arizona, Oklahoma, and Vermont
Dealers should assist affected vehicle owners with their Ford Accessories purchase and provide a
credit up to the amount shown below. Order accessories through normal order processing channels.
• Vehicles equipped with 5.0L and 3.5L gas-only powertrains: $100
• Vehicles equipped with 3.5L Hybrid powertrains: $785
This credit can be applied toward products, shipping, taxes, and installation.
For claiming instructions, reference the Claims Preparation and Submission section earlier in this
document.
Copyright 2025 Ford Motor Company
Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 24B57
February 2025
Mr. John Sample
123 Main Street
Anywhere, USA 12345
VIN: 12345678901234567
At the time of your vehicle order or purchase, some of the original marketing material for your vehicle,
with the VIN shown above, included incorrect information. We apologize if this caused any
inconvenience, and we corrected the material immediately. Our commitment, together with your
dealer, is to provide you with the highest level of service and support. We want to show our
appreciation to you as a customer by providing you with a credit that you can use to purchase Ford
Accessories.
Why are you receiving
this notice?
Some of the original marketing material for your vehicle may have incorrectly
stated the Gross Combined Weight Rating (GCWR) and the maximum
conventional towing capacity for a vehicle with this trim series. The correct
GCWR for a vehicle with this trim series is 17,100 lbs., with a maximum
conventional towing capacity of 10,800 lbs., when properly equipped. Ford
notes that these numbers vary based on each specific vehicle configuration.
Additionally, vehicles ordered with the Tow/Haul package are only equipped
with an “upgraded rear bumper” when also equipped with the Max Trailer
Tow Axle. This “upgraded rear bumper” does not change vehicle operation
or appearance and is only unique to allow fitment of the Max Trailer Tow
Axle feature and related components.
Please note that all of the information contained on the door jamb label on
your vehicle is accurate.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company is offering a
$785 credit toward the purchase and installation of Ford Accessories.
This credit can be applied toward products, shipping, taxes, and installation
by a participating Ford dealer.
This offer will be in effect until February 28, 2026 regardless of mileage.
What should you do?
Contact your local Ford dealer to use your $785 credit toward the purchase
of Ford Accessories for your F-150 Truck.* Your dealer can assist you with
the purchase and application of the credit. Rules and restrictions apply.
Please have your Vehicle Identification Number (VIN) available for your
dealer and reference program number 24B57. Your VIN is listed near the top
of this letter.
Copyright 2025 Ford Motor Company
*Please note that this credit can only be used one time and cannot be used
across multiple orders, any unused balance will be forfeit.
To find a Ford dealer near you, you can go to Ford.com/Support for
addresses, maps, and driving instructions.
Can we assist you
further?
If you have questions or concerns, please contact our Ford Concierge
Team at 1-833-807-3673 and one of our representatives will be happy to
assist you. Business hours are Monday through Friday, 8:30AM – 5:30PM
(Eastern Time). TTY/TDD users, please call at the number listed using the
Telecommunication Relay Service by dialing 711.
If you wish to contact us through the internet, our address is
Ford.com/Support.
Thank you for your continued loyalty to Ford Motor Company.
Customer Service Division
Copyright 2025 Ford Motor Company
Ford Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
Programa de satisfacción del cliente 24B57
Febrero 2025
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
VIN: 12345678901234567
Al hacer el pedido o la compra de su vehículo, parte del material de marketing original de su vehículo,
con el VIN indicado anteriormente, incluía información incorrecta. Nos disculpamos si esto causó
algún inconveniente y corregimos el material inmediatamente. Nuestro compromiso, junto con el
de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. Queremos mostrarle nuestro
agradecimiento como cliente proporcionándole un crédito que puede utilizar para comprar
accesorios Ford.
¿Por qué recibe este
aviso?
Es posible que parte del material de marketing original de su vehículo haya
indicado incorrectamente el peso bruto combinado nominal (GCWR) y la
capacidad máxima de remolque convencional para un vehículo con esta
serie de equipamiento. El GCWR correcto para un vehículo con esta serie
de equipamiento es de 17,100 libras, con una capacidad máxima de
remolque convencional de 10,800 libras, cuando está debidamente
equipado. Ford señala que estos números varían según la configuración
específica de cada vehículo.
Además, los vehículos solicitados con el paquete de Remolcar/Arrastrar
solo están equipados con un "parachoques trasero mejorado" cuando
también están equipados con el eje de arrastre de remolque máximo. Este
"parachoques trasero mejorado" no cambia el funcionamiento o la
apariencia del vehículo y solo es exclusivo para permitir la instalación de la
función de eje de remolque máximo y los componentes relacionados.
Tenga en cuenta que toda la información contenida en la etiqueta de la
jamba de la puerta de su vehículo es precisa.
¿Qué medidas
adoptarán Ford y su
concesionario?
Con el fin de satisfacer al cliente, Ford Motor Company ofrece un crédito de
$785 para la compra e instalación de Accesorios Ford.
Este crédito se puede aplicar a productos, envío, impuestos e instalación
por parte de un concesionario Ford participante.
Esta oferta estará vigente hasta el 28 de febrero de 2026
independientemente del kilometraje.
Copyright 2025 Ford Motor Company
¿Qué debe hacer?
Póngase en contacto con su concesionario local Ford para utilizar su crédito
de $785 en la compra de Accesorios Ford para su Camión F-150.* Su
concesionario puede ayudarlo con la compra y aplicación del crédito. Se
aplican reglas y restricciones. Tenga a la mano el número de identificación
del vehículo (VIN) para su concesionario y haga referencia al número de
programa 24B57. Su VIN aparece cerca de la parte superior de esta carta.
*Tenga en cuenta que este crédito solo se puede utilizar una vez y no se
puede aplicar a varios pedidos, cualquier saldo no utilizado se anulará.
Para encontrar un concesionario Ford cerca de usted, puede visitar
Ford.com/Support para obtener direcciones, mapas e indicaciones de cómo
llegar.
¿Podemos hacer algo
más por usted?
Si tiene preguntas o inquietudes, comuníquese con nuestro equipo de
conserjería de Ford al 1-833-807-3673 y uno de nuestros representantes
estará encantado de ayudarlo. El horario comercial es de lunes a viernes,
de 8:30 a. m. a 5:30 p. m. (hora del Este). Usuarios de TTY/TDD, llamen al
número que aparece utilizando el Servicio de retransmisión de
telecomunicaciones marcando 711.
Si desea contactarnos por internet, nuestra dirección es Ford.com/Support.
Gracias por su continua lealtad a Ford Motor Company.
División de Servicio al Cliente
Copyright 2025 Ford Motor Company
Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 24B57
February 2025
Mr. John Sample
123 Main Street
Anywhere, USA 12345
VIN: 12345678901234567
At the time of your vehicle order or purchase, some of the original marketing material for your vehicle,
with the VIN shown above, included incorrect information. We apologize if this caused any
inconvenience, and we corrected the material immediately. Our commitment, together with your
dealer, is to provide you with the highest level of service and support. We want to show our
appreciation to you as a customer by providing you with a credit that you can use to purchase Ford
Accessories.
Why are you receiving
this notice?
Some of the original marketing material for your vehicle may have incorrectly
described the Tow/Haul package contents. Vehicles ordered with the
Tow/Haul package are only equipped with an “upgraded rear bumper” when
also equipped with the Max Trailer Tow Axle. This “upgraded rear bumper”
does not change vehicle operation or appearance and is only unique to allow
fitment of the Max Trailer Tow Axle feature and related components.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company is offering a
$100 credit toward the purchase and installation of Ford Accessories.
This credit can be applied toward products, shipping, taxes, and installation
by a participating Ford dealer.
This offer will be in effect until February 28, 2026 regardless of mileage.
What should you do?
Contact your local Ford dealer to use your $100 credit toward the purchase
of Ford Accessories for your F-150 Truck.* Your dealer can assist you with
the purchase and application of the credit. Rules and restrictions apply.
Please have your Vehicle Identification Number (VIN) available for your
dealer and reference program number 24B57. Your VIN is listed near the top
of this letter.
*Please note that this credit can only be used one time and cannot be used
across multiple orders, any unused balance will be forfeit.
To find a Ford dealer near you, you can go to Ford.com/Support for
addresses, maps, and driving instructions.
Copyright 2025 Ford Motor Company
Can we assist you
further?
If you have questions or concerns, please contact our Ford Concierge
Team at 1-833-807-3673 and one of our representatives will be happy to
assist you. Business hours are Monday through Friday, 8:30AM – 5:30PM
(Eastern Time). TTY/TDD users, please call at the number listed using the
Telecommunication Relay Service by dialing 711.
If you wish to contact us through the internet, our address is
Ford.com/Support.
Thank you for your continued loyalty to Ford Motor Company.
Customer Service Division
Copyright 2025 Ford Motor Company
Ford Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
Programa de satisfacción del cliente 24B57
Febrero 2025
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
VIN: 12345678901234567
Al hacer el pedido o la compra de su vehículo, parte del material de marketing original de su vehículo,
con el VIN indicado anteriormente, incluía información incorrecta. Nos disculpamos si esto causó
algún inconveniente y corregimos el material inmediatamente. Nuestro compromiso, junto con
el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. Queremos mostrarle nuestro
agradecimiento como cliente proporcionándole un crédito que puede utilizar para comprar
accesorios Ford.
¿Por qué recibe este
aviso?
Es posible que parte del material de marketing original de su vehículo haya
descrito incorrectamente el contenido del paquete Tow/Haul. Los vehículos
solicitados con el paquete de Remolcar/Arrastrar no solo están equipados
con un "parachoques trasero mejorado", sino que también cuentan con el
eje de arrastre de remolque máximo. Este "parachoques trasero mejorado"
no cambia el funcionamiento o la apariencia del vehículo y solo es exclusivo
para permitir la instalación de la función de eje de remolque máximo y los
componentes relacionados.
¿Qué medidas
adoptarán Ford y su
concesionario?
Con el fin de satisfacer al cliente, Ford Motor Company ofrece un crédito de
$100 para la compra e instalación de Accesorios Ford.
Este crédito se puede aplicar a productos, envío, impuestos e instalación
por parte de un concesionario Ford participante.
Esta oferta estará vigente hasta el 28 de febrero de 2026
independientemente del kilometraje.
¿Qué debe hacer?
Póngase en contacto con su concesionario local Ford para utilizar su crédito
de $100 en la compra de Accesorios Ford para su Camioneta F-150.* Su
concesionario puede ayudarlo con la compra y aplicación del crédito. Se
aplican reglas y restricciones. Tenga a la mano el número de identificación
del vehículo (VIN) para su concesionario y haga referencia al número de
programa 24B57. Su VIN aparece cerca de la parte superior de esta carta.
*Tenga en cuenta que este crédito solo se puede utilizar una vez y no se
puede aplicar a varios pedidos, cualquier saldo no utilizado se anulará.
Copyright 2025 Ford Motor Company
Para encontrar un concesionario Ford cerca de usted, puede visitar
Ford.com/Support para obtener direcciones, mapas e indicaciones de cómo
llegar.
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TSB/Document ID: 24B57
Replacement Service Bulletin Number:
MFR Communication Date: 2025-02-20
MFR Internal Campaign ID/Software Version:
Communication Type: Other
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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