News Channel Update |

Vehicle Compliance & Analysis

TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign OTA Notification
Communication Module Software Update –
Mercedes Me Connect OTA
MY20-25 A-Class, C-Class, CLA, CLS, E-Class,
DATE: February 7, 2025
EQB, GLB, GLE, GLS, AMG GT 4-Door, S-Class
(118, 167, 177, 205, 213, 222, 238, 243, 247,
257, 290 platform)

IMPORTANT SERVICE CAMPAIGN INFORMATION
No Action Required by Dealer
Over-the Air (“OTA”) Information Only

Please note that all customer inquiries should be directed to the Customer Care Center at 1-800-FOR-MERCEDES (1800-367-6372).

Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Vehicle Compliance & Analysis

February 7, 2025
Service Campaign OTA Notification
Campaign No. :
Campaign Desc. :
Communication Module Software Update
N/A
24P5497745
– Mercedes Me Connect OTA
This is to notify you of the Service Campaign OTA update for the communication module software in 230,420 Model Year (“MY”)
20-25 A-Class, C-Class, CLA, CLS, E-Class, EQB, GLB, GLE, GLS, AMG GT 4-Door, and S-Class (118, 167, 177, 205, 213, 222, 238,
243, 247, 257, 290 platform) vehicles. The vehicles will not be visible or flagged in VMI or EVA.

Background
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined
that on certain MY20-25 A-Class, C-Class, CLA, CLS, E-Class, EQB, GLB, GLE, GLS,
AMG GT 4-Door, and S-Class (118, 167, 177, 205, 213, 222, 238, 243, 247, 257,
290 platform) vehicles, the communication software does not correspond with the
latest series production configuration. The communication module will receive an
OTA update which includes quality-enhancing optimizations and improves the system
stability and accessibility of Mercedes me services. The update is downloaded and
installed in the background. During installation, the system can be used without
restrictions. The new software will become active after the vehicle has been
restarted.
MBUSA will conduct an OTA service campaign. Remote software updates are
automatically downloaded and installed in the customer’s vehicle free of charge
and do not require a dealer visit. No customer letter will be mailed for this OTA
software update.
Parts are not required for repair. Remedy software will be pushed via OTA.

Issue

What We’re Doing
Parts

Vehicles Affected
2020 - 2025
A-Class, C-Class, CLA, CLS, E-Class, EQB, GLB, GLE, GLS, AMG GT 4-Door, S-Class

Vehicle Model Year(s)
Vehicle Model

Vehicle Populations
Total Campaign Population

230,420

Next Steps/Notes
AOMS/SOMS

AOMs – This OTA campaign may generate questions from your dealers.

While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Care Center at 1-800-FOR-MERCEDES.

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Vehicle Compliance & Analysis

No Service Action is required by
the Dealer for this Campaign
Over-the-Air (“OTA”) updates are performed remotely and do not require
a dealer visit. Customers can continue to drive their vehicle. Sufficient
battery voltage may be required for the OTA update to be initialized. If
the vehicle has not been driven in four or more weeks, the ignition
should be cycled to initialize the process.
Instructions to verify a successful OTA update:
Dealers can check for a successful OTA update in VeDoc, or alternatively
the customer can check using the Mercedes me connect App.

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Vehicle Compliance & Analysis

VeDoc
Dealers can search the VIN in VeDoc (Figure 1, A), then click "Control Units" and
"KOM/Hermes" (Figure 1, B and C). If the Software Object Number (Figure 1, D) is
“XXX9022809” then the OTA update was successful.

A

B

C

D

Figure 1 – Successful OTA update in VeDoc

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Vehicle Compliance & Analysis

Mercedes Me Connect App
Customers can alternatively check the status of the OTA update using the
Mercedes-me connect App on Android or Apple, by going to the “Vehicle” icon and
selecting “Over-the-Air Vehicle Updates” (Figure 2). A successful OTA update will
show as “Installed” (Figure 3).

Figure 3 –

Figure 2 – Over-the-Air Vehicle Updates

A. Pending OTA Update
B. Successful OTA Update

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600