2/23/25, 6:05 AM

51 02 24_SQUEAKING SOUND FROM THE EXTERIOR MIRROR ASSEMBLY WHEN FOLDING IN OR OUT

2025-02-20
This Service Information Bulletin (Revision 2) replaces SI B51 02 24 dated January 2025.
What’s New:
Model added

☐

THIS REPAIR IS MOBILE FRIENDLY

MODEL
E-Series
G45
G60
G90
G99

Model Description
X3 Sports Activity Vehicle
5 Series Sedan
M5 Sedan
M5 Touring

SITUATION
A squeaking sound is heard when folding either of the exterior mirrors assemblies in or out.
Note: Please see attached video V51 02 24.

CAUSE
Unfavorable tolerance positions within the exterior mirror assembly.

CORRECTION
Clean and lubricate the sliding surface of the exterior mirror assembly.

PROCEDURE
1. Verify that the customer’s vehicle has this issue.
2. Manually fold the exterior mirror assembly inwards (see photo 1 in the attachment).
3. Clean the sliding surface on the exterior mirror assembly and apply PF1 lubricant (see photo 2 in the attachment)
4. Manually fold the exterior mirror assembly outwards (see photo 3 in the attachment).
5. Clean the sliding surface on the exterior mirror assembly and apply PFI lubricant (see photo 4 in the attachment).
6. If the sound is still present, replace the affected exterior mirror assembly.

PARTS INFORMATION
Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK
or AIR which considers specific equipment and/or options.
Part Number
Refer to ETK/AIR
Refer to ETK/AIR
83 23 0 309 627

Description
Exterior mirror assembly (Driver)
Exterior mirror assembly (Passenger)
Lubricant PF1 (50 gr/1.75 oz)

Quantity
If needed
If needed
Sublet as
needed

CLAIM INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.

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51 02 24_SQUEAKING SOUND FROM THE EXTERIOR MIRROR ASSEMBLY WHEN FOLDING IN OR OUT

Repair Code:

6713053900

Exterior mirror flap motor Unpleasant noises

Diagnosis
Labor Operation
51 00 001*
Or
00 58 500*
Or
00 58 000*

Description
Work time to verify that the customer’s vehicle has the
issue described in this bulletin (Main or Plusposition)

Labor Allowance

Diagnosis Worktime Flat Rate (Plusposition)

2 FRU

Diagnosis Worktime Flat Rate (Main work)

3 FRU

WT

Only one Main work flat rate labor operation code can be claimed per workshop visit.
For applicable centers, if your work time labor operation code 51 00 001 includes Main work, then only use the Plusposition
labor operation code for any other repairs that are being performed.

Exterior Mirror Repair Work Procedure
And, together with the applicable diagnosis above, claim the repair work procedure below that was
performed.
Labor Operation
51 99 000

Description
Clean the sliding surface on the exterior mirror assembly,
apply PF1 lubricant and recheck the operation (oneside)

Labor Allowance
2 FRU

Or:
Clean the sliding surface on the exterior mirror
assemblies, apply PF1 lubricant and recheck their
operation (both-sides)

51 99 000

4 FRU

Work time labor operation codes 51 00 001, 00 58 500, and 51 99 000 are not considered Main labor operations.

And:
Sublet – Bulk Supply Materials (RO and Claim Comments Required)
Sublet Code 4

Reimbursement for the repair-related bulk supply materials
(Do not use the BMW part numbers for claim submission)

See the sublet
reimbursement
calculations below

Sublet reimbursement calculation for claiming the applicable repair-related bulk material (BMW part number)
is at the dealer net price amount for the proportional quantity used plus your center’s handling.
Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.
Exterior Mirror Replacement (Additional Work)
If following additional work is required after performing the repair work procedure above, obtain and submit for the
flat rate unit (FRU) allowances that apply.

Replacing One Side – Left or Right
Labor Operation
51 16 002
Or:
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Description
Replacing exterior mirror on left or right front door (Main
work)

Labor Allowance
As applicable

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51 16 502

51 02 24_SQUEAKING SOUND FROM THE EXTERIOR MIRROR ASSEMBLY WHEN FOLDING IN OR OUT

Replacing exterior mirror on left or right front door
(Plusposition)

As applicable

Additional work with Autonomous Parking Camera on left
or right (UCAP) (Remount Autonomous Parking Camera
in exterior mirror) (one side)

As applicable

And, if applicable:
66 55 900

If you are using a Main labor code for another repair, including the diagnosis above, use the Plus code labor
operation 51 16 502 instead of 51 16 002.
Or:
Replacing Both Sides
Labor Operation
51 16 022

Description
Replacing both exterior mirrors on the front doors (Main
work)

Labor Allowance
As applicable

Or:
51 16 522

Replacing both exterior mirrors on the front doors
(Plusposition)

As applicable

Additional work with Autonomous Parking Camera on left
and right (UCAP) (Remount Autonomous Parking Camera
in exterior mirror) (Both sides)

As applicable

And, if applicable:
66 55 901

If you are using a Main labor code for another repair, including the diagnosis above, use the Plus code labor
operation 51 16 522 instead of 51 16 022.
BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes
To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application
resource, start by entering the Chassis Number (the last seven (7) characters of the VIN, select the
applicable Model if two or more vehicle choices show), or enter the full VIN (17 characters), click on the
“Search” button. Next, click on the “Flat Rate Units” button and enter the flat rate labor operation code in the
field to the right, click “Search” to display the Flat Rate Unit Group detail choices.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable procedure for
documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair
work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

Supporting Materials
picture_as_pdf B51_02_24_Attachment _1 1_25.pdf
Videos
51 02 24

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51 02 24_SQUEAKING SOUND FROM THE EXTERIOR MIRROR ASSEMBLY WHEN FOLDING IN OR OUT

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1

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B51 02 24 Attachment

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January 2025