Warranty Extension Z05G: High Pressure Fuel Pump Replacement – Retailer Notification
February 04, 2025

Updates to this Document
• Technical Service Bulletin (TSB) 25-FL-002G published

Date
02/04/2025

Warranty Extension Description:
Certain 2019-2023MY G70 (IK) vehicles are equipped with high pressure fuel pump (HPFP) assemblies that have
fuel control valves (FCV) that could allow excess fuel to enter the fuel pump due to gradual wear of the FCV
plunger. An air/fuel mixture that runs too “rich” may result in a reduction or loss of motive power at low speeds.
The vehicle will also have Diagnostic Trouble Code (DTC) P0088.
Genesis is extending warranty coverage for the HPFP under this condition to 15 years or 150,000 miles from the
date of original retail delivery or date of first use (whichever occurs first) and is valid for original and subsequent
owners.

Affected Vehicles:
•

2019-2023MY G70 (IK) with Theta 2.0T engine produced from 02/01/2018 - 10/16/2023

Inspection/Repair Process:
Follow the service procedure outlined in TSB 25-FL-002G (or latest version) to inspect for Diagnostic Trouble Code
(DTC) P0088/P008800 (Fuel Rail/System Pressure Too High), verify that recall 023G has been previously
performed, and replace the high-pressure fuel pump.
• Recommended Service Technician Training Level: Genesis Expert (or higher)
• Recommended Classes Completed: None

Recommended Alternative Transportation
A Service Valet or CVP 4.0 vehicle may be required based on the repair procedure duration/wait and any other
additional work on the vehicle that may need to be addressed during the guest’s visit.
❖ A Courtesy Vehicle Program (CVP) 4.0 vehicle or Service Valet is expected to be provided to guests.
a. Please note that Service Valet is available to the original/subsequent owner for 3 years/36,000
miles ONLY.
b. A CVP 4.0 Vehicle can be offered with opportunity for Daily Reimbursement (Please refer to CVP
4.0 Warranty/Campaign Rental Guidelines).

Other Notes/Recommendations
•
•
•
•
•

If a guest arrives to the retailer with no appointment scheduled, it is recommended for the retailer to offer
alternative transportation to the retailer while the vehicle is being inspected.
Always inquire if the guest will have time for an additional service to be performed if they were originally
scheduled for a different service.
Offer CVP assistance for customers who may be pressed on time.
Be honest with guests on wait times.
If the service is taking longer than expected, update the guest.

Warranty Information
Please note that this is an extended warranty.

•
•

If the affected parts are within the extended period of 15 years/150,000 miles, submit as a campaign claim
type. Do not submit as warranty.
Per TSB 25-FL-002G (or latest version), this warranty extension pays the following:
o Labor:
▪ 1.8 M/H for DTC P0088 Inspection and HPFP Replacement
o Parts:
▪ High Pressure Fuel Pump (QTY: 1)
▪ Pink Antifreeze: (QTY: 2 quarts under part number 00232-19098WAR)

Parts Information
•

Please refer to TSB 25-01-002G (or latest version) for the latest parts information.
o Part Number 35399-2C333QQH (High Pressure Fuel Pump)
▪ On VIN restriction – will require a valid Warranty Extension VIN to be ordered
▪ Order the kit and not the individual parts listed in TSB.
o Order the coolant as needed (under part number 00232-19098)

Special Service Tools (SST) Information:
•

Torque Wrench Socket
o Part Number 09314-3Q100
▪ All retailers received part previously as part of dealer’s essential tool kit.
▪ Additional tools can be ordered through Snap-on at 1-855-763-6630 or be ordered through
Snap-On at 1-855-763-6630 or https://genesisessentialtools.com/ ; contact
[email protected] if further assistance is required.

Guest Talk Tracks
For Genesis guests inquiring about the warranty extension prior to service/inspection:
“Yes, certain 2019-2023MY G70 (IK) vehicles are equipped with high pressure fuel pump (HPFP)
assemblies that have fuel control valves (FCV) that could allow excess fuel to enter the fuel pump due to
gradual wear of the FCV plunger. An air/fuel mixture that runs too “rich” may result in a reduction or loss
of motive power at low speeds. The vehicle will also have Diagnostic Trouble Code (DTC) P0088.”
“Genesis is extending warranty coverage for the HPFP under this condition to 15 years or 150,000 miles
from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original
and subsequent owners.”
For Genesis guests with applicable problems related to the condition:
“If your vehicle experiences any concern(s) related to the high pressure fuel pump such a malfunction
indicator lamp (MIL) illuminated and/or loss of motive power at low speeds, please reach out to your
nearest Genesis retailer for assistance and to schedule an appointment.”

Retail Notification Checklist
Reservation:
Did you check WebDCS for additional campaigns?
 Yes
 No - Please ensure all open campaign(s)/recall(s) are identified and completed by the retailer.
Also ask guest if he/she would like to have any of the previous declined services performed.
Readiness: Are the required special service tools/GDS tools available to perform the repairs?
 Yes
 No
Reception: Did the guest provide authorization to perform repairs?
 Yes
 No - Guest must be consulted and provide approval before proceeding with any repairs on their
vehicle.
Did you explain to the guest the expected repair time based on the repair and set the expectation for a
status update?
 Yes
 No – Guest should be given an estimated time of when his/her vehicle is completed so the
customer can plan the rest of their day away from the retailer.
Did you offer the guest Alternative Transportation if requested?
 Yes
 No – Guest should be given an estimated time of when his/her vehicle is completed so the
customer can plan the rest of their day away from the retailer.
Repair: Does the Technician meet the recommended training requirements (Expert level or above) to
complete this warranty extension?
 Yes
 No – Please ensure a technician with an Expert level (or higher) completes this repair.
Return: Did you get the guest’s signature on all warranty lines in addition to the final RO?
 Yes
 No – Customer must sign the final invoice upon retailer’s delivery of the vehicle back to the
customer.

Customer FAQ:
Q1: What is the issue?
A1: Certain 2019-2023MY G70 (IK) vehicles are equipped with high pressure fuel pump (HPFP) assemblies that
have fuel control valves (FCV) that could allow excess fuel to enter the fuel pump due to gradual wear of the FCV
plunger. An air/fuel mixture that runs too “rich” may result in a reduction or loss of motive power at low speeds.
Q2: What are the affected vehicles?
A2: Affected vehicles include certain 2019 -2023MY G70 (IK) equipped with Theta 2.0T engine produced from
05/02/2018 – 10/16/2023.
Q3: What will be done if the vehicle comes in and vehicle is eligible for the warranty extension?

A3: In the event of a DTC P0088 present and related recall was confirmed completed earlier, the high-pressure
fuel pump will be replaced. The replacement of the high pressure fuel pump will be offered at no cost to guests
for all affected vehicles if the condition(s) covered by the warranty extension are confirmed.
Q4: When will owners be notified?
A4: Owners of the subject vehicles will be notified via First Class Mail in March 2025.

Contact Reference:
Please see the following page for commonly referred to contacts.
Thank you for your prompt attention to this matter and continued commitment to our Genesis guests.

Key Contact Information
Retailer Support
Parts

Contact Information
1-844-436-6455
www.GenesisDealerUSA.com

Description
Parts ordering hotline for retailers

Parts > Mobis Parts Portal
Techline

1‐800‐325‐6604

Vehicle Technical Support for Genesis

Warranty HELP Line

1‐877‐446‐2922
[email protected]

Warranty Claim questions for Genesis
Retailers

Warranty Prior Approval (PA)
Center

1‐844-371-3808

Warranty Prior Approval (PA) Center for
Genesis Retailers

Service Lane Technology
(SLT)

[email protected] / 1-866-9846355

Xtime / AutoLoop /
CDK

[email protected]

[email protected] / 1-877-8502010

Customer Support
Genesis Customer Care

GenesisRecall /Campaign
Website
Genesis Roadside Assistance

Assistance with SLT Appointment:
• Appointment / Shop Capacity
Management / Campaign Integration
/ OperationCodes

Contact Information

Description

1‐844‐340‐9741
customercare@genesis
motorsusa.com
www.genesis.com/us/recall

For Genesis Customer Care,
Connected Services and Roadside
Assistance

1-844-340-9742

Genesis Roadside Assistance

Updated information for customers
related to recall and service campaigns

Key Reference Information
Name
Service Valet Appointment Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Source
www.GenesisdealerUSA.com > Resources > Document Library >
Services > Service Valet > Xtime Service Valet Settings Guide
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5.

Populate as many e-mails as desired in the “PARTS DESK

Parts – Campaign Parts Management
(CPM) Procedure

As applicable; www.GenesisdealerUSA.com > Resources >
Documents Library > Parts > Campaign Parts Management

Courtesy Vehicle (CVP)Program

www.GenesisdealerUSA.com > Service tab > CVP Fleet Management

Technical Service Bulletin (TSB)

www.GenesisdealerUSA.com > Service tab > Tech Info

Uncompleted Campaign VIN Listing

A listing of vehicles is located on WEBDCS> SERVICE tab> select
UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

Recall /Campaign Website

www.genesis.com/us/recall

NHTSA Website

www.safercar.gov