NHTSA ID Number: 11013891
Manufacturer Communication Number: 24N20
TSB/Document Date: 2025-02-06
Summary
This program provides a no-cost, one-time replacement (if needed) of the Body Control Module (BCM) for 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.
Ford
Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
January 2025
Customer Satisfaction Program 24N20
Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you
receiving this notice?
Although your vehicle’s Body Control Module (BCM) is likely functioning
fine, a concern may exist within the BCM that does not allow security
access.
What is the effect?
When attempting to gain security access to program keys or
program/update the Antilock Brake System (ABS) or Powertrain Control
Module (PCM) modules, the BCM will not allow programming to progress or
complete.
What will Ford and
your dealer do?
If your vehicle's BCM requires replacement due to not allowing security
access and your vehicle is within the indicated time/mileage limitations, Ford
Motor Company has authorized your dealer to replace the BCM free of
charge for a period of 10 years or 150,000 miles from warranty start date,
whichever occurs first. This is a one-time repair program.
If your vehicle has already exceeded either time or mileage limits listed
above, this one-time repair offer will last through January 31, 2026.
Coverage is automatically transferred to subsequent owners.
How long will it take?
If the component mentioned above requires replacement, the time needed
for this repair is less than one-half day. However, due to service scheduling
requirements, your dealer may need your vehicle for a longer period of time.
© Copyright 2025 Ford Motor Company
What should you do?
You do not need to return to your dealer for this repair unless you require
key programming or replacement. Please keep this letter as a reminder of
the one-time repair offer for your BCM. If the BCM requires replacement,
and your vehicle is within the indicated time/mileage limitations, contact your
dealer to schedule a service appointment for Customer Satisfaction
Program 24N20. Your dealer will replace the part at no charge.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Mobile Service
Ford Mobile Service is offered by participating dealers, contact your dealer
for details.
Pick-Up and Delivery
Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner. You received this notice
because our records indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center (CRC) at 1-866-436-7332 and one of
our representatives will be happy to assist you. The CRC is open on
weekdays from 8:00 AM – 11:00 PM and on Saturday 8:00 AM - 8:00 PM
(Eastern Time). TTY/TDD users, please contact the CRC at the number
listed using the Telecommunication Relay Service by dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
As part of the Ford community, we appreciate your attention to this important matter and your
continued loyalty.
Customer Service Division
© Copyright 2025 Ford Motor Company
Ford Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
Enero 2025
Programa de satisfacción del cliente 24N20
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
12345678901234567
El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad,
sino también lograr la plena satisfacción del cliente. Para demostrar este compromiso, le ofrecemos
el Programa de satisfacción del cliente sin costo alguno para su vehículo.
¿Por qué recibe este
aviso?
Si bien el módulo de control de la carrocería (BCM) de su vehículo
aparentemente funciona bien, puede existir un problema dentro del BCM
que no permite el acceso de seguridad.
¿Cuál es el efecto?
Al intentar obtener acceso de seguridad para programar llaves o
programar/actualizar los módulos del sistema de frenos antibloqueo (ABS)
o del módulo de control del tren motriz (PCM), el BCM no permitirá que la
programación avance o se complete.
¿Qué medidas
adoptarán Ford y su
concesionario?
Si el BCM de su vehículo requiere reemplazo debido a que no se permite el
acceso de seguridad y su vehículo está dentro de los límites de
tiempo/millaje indicados, Ford Motor Company ha autorizado a su
concesionario a reemplazar el BCM sin costo alguno por un periodo de 10
años o 150,000 millas a partir de la fecha de inicio de la garantía, lo que
ocurra primero. Este es un programa de reparación única.
Si su vehículo ya excedió los límites de tiempo o millaje anteriormente
mencionados, esta oferta de reparación única durará hasta 31 de enero de
2026. La cobertura se transfiere automáticamente a los propietarios
posteriores.
¿Cuánto tiempo
tomará?
Si se debe reemplazar el componente mencionado anteriormente, el tiempo
necesario para esta reparación es de menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
concesionario tarde un poco más.
© Copyright 2025 Ford Motor Company
¿Qué debe hacer?
No es necesario que acuda al concesionario para realizar esta reparación,
a menos que requiera la programación o el reemplazo de la llave. Conserve
esta carta como recordatorio de la oferta de reparación única del BCM. Si
fuera necesario reemplazar el BCM y su vehículo se encuentra dentro de
los límites de tiempo/millaje indicados, comuníquese con su concesionario
para programar una cita de servicio para llevar a cabo el Programa de
satisfacción del cliente 24N20. Su distribuidor reemplazará las piezas sin
costo alguno.
Si aún no tiene un concesionario para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los concesionarios, ver
mapas y obtener las instrucciones para llegar.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo o
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
Servicio móvil
El Servicio móvil de Ford se ofrece a través de los concesionarios que
participan, comuníquese con su concesionario para obtener detalles.
Servicio de retiro y
entrega
El servicio complementario de retiro y entrega de vehículos también podría
estar disponible previa solicitud a través de los concesionarios que
participan. Su concesionario retirará el vehículo y lo regresará con la
reparación realizada.
¿Qué pasa si ya no
es el propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta. Recibió este
aviso porque nuestros registros indican que es el propietario actual.
¿Podemos hacer algo
más por usted?
Si tiene problemas para reparar su vehículo de inmediato y sin costo
alguno, comuníquese con el Gerente de Servicio de su concesionario para
solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes (CRC) Ford al 1-866-4367332 y uno de nuestros representantes con gusto lo atenderá. El CRC está
abierto de lunes a viernes de 8:00 a. m. a 11:00 p. m. y los sábados de
8:00 a. m. a 8:00 p. m. (hora del este). Si es usuario de TTY/TDD,
comuníquese con el CRC al número que se menciona, mediante el servicio
de retransmisión de telecomunicaciones, para esto, marque el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es ford.com/support.
© Copyright 2025 Ford Motor Company
¿Podemos hacer algo
más por usted?
(continuación)
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la
opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si
desea comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Como parte de la comunidad Ford, agradecemos su atención en este asunto sumamente importante
y su lealtad.
División de Servicio al Cliente
© Copyright 2025 Ford Motor Company
Service Engineering Operations
Customer Service Division
Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121
January 23, 2025
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 24N20
Certain 2022 Model Year Mustang Vehicles
Unable To Gain Security Access
PROGRAM TERMS
This program provides a no-cost, one-time replacement (if needed) of the Body Control Module
(BCM) for 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever
occurs first.
This is a one-time repair program.
If a vehicle has already exceeded either the time or mileage limits, this no-cost, one-time repair will
last through January 31, 2026.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
Mustang
2022
Flatrock Assembly
Plant
Build Dates
May 18, 2022 through July 19, 2022
US population of affected vehicles: 7,992. Affected vehicles are identified in OASIS.
REASON FOR PROVIDING A NO-COST, ONE-TIME REPAIR
On all of the affected vehicles, a concern exists within the BCM that does not allow security access.
When attempting to gain security access to program keys or program/update the Antilock Brake
System (ABS) or Powertrain Control Module (PCM) modules, the BCM will not allow programming to
progress or complete.
SERVICE ACTION
If an affected vehicle exhibits this condition, dealers are to replace the BCM. This service must be
performed at no charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033,
Storage Guidelines for New Vehicles.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange for a mobile repair at the owner’s location, or:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery and mobile service should be made available for all customers. Refer to
the Rental and Claiming sections for further details.
© Copyright 2025 Ford Motor Company
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of January 27, 2025 or sooner. Dealers should
repair any affected vehicles that experience inability to gain security access to program keys or
program/update the ABS or PCM modules, whether or not the customer has received a letter.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division
© Copyright 2025 Ford Motor Company
Administrative Information
Page 1 of 3
Customer Satisfaction Program 24N20
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
- Light Mobile Service
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended specialty tools: N/A
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS will be activated on January 23, 2025.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Do not perform this program unless the affected vehicle exhibits the covered condition.
BRANDED / SALVAGED TITLE VEHICLES
Vehicles with canceled warranties are not eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
© Copyright 2025 Ford Motor Company
Administrative Information
Page 2 of 3
Customer Satisfaction Program 24N20
MOBILE REPAIR CLAIMING QUESTIONS
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Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
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TSB/Document ID: 24N20
Replacement Service Bulletin Number:
MFR Communication Date: 2025-01-23
MFR Internal Campaign ID/Software Version:
Communication Type: Other
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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