2024 Lincoln Nau�lus 24B54 Client Outreach
Voicemail Message
Outbound Voicemail Message: Hello, Mr./Ms._________ this is __________ calling from Lincoln to
remind you about an important customer sa�sfac�on program no�fica�on, number 24B54, mailed to
you in December 2024. Our records show that this program has not yet been completed on your 2024
Nau�lus. It is important that you make a 24B54 service appointment at your local Lincoln retailer to
update so�ware and ensure your infotainment system is opera�ng op�mally, at no cost to you. If you
need assistance, you can reach us at ___________. Thank you for your aten�on to this important mater
and for being part of the Lincoln family.

Client Answers
Outbound Client Answers: Hello, Mr./Ms._________ this is __________ calling from Lincoln regarding
your 2024 Nau�lus and an important service no�fica�on 24B54 that was mailed in December 2024. It
doesn’t appear that you have completed this service program. I want to help you set up an appointment
at your preferred Lincoln retailer to ensure your infotainment system is opera�ng op�mally. We have
developed a so�ware update to improve your vehicle’s batery state of charge, display screens, and
phone connec�vity. Without these updates, you may experience poten�al so�ware reboot, freeze, and
performance concerns while using the infotainment system.
(Assist using current process… phone call to retailer, retailer website, client calls, etc.)
(Answer client ques�ons & explain 24B54 no�fica�on)
I appreciate being able to speak to you today because we are commited to ensuring your con�nued
sa�sfac�on with your 2024 Nau�lus. Thank you for your aten�on to this important mater and for being
part of the Lincoln family.

24B54 Q&A
What about a Loaner or Pick-Up and Delivery? Complimentary loaner vehicle or vehicle Pick-Up &
Delivery service may also be available upon request from your retailer. You/I can make that request and
have the retailer assist you with what op�ons are available.
Why are you receiving this no�ce? We want you to have the best possible customer experience while
driving your Nau�lus. To ensure your infotainment system is opera�ng op�mally, we have developed a
so�ware update with several feature and quality refinements.
What is the effect? Without these updates, you may experience poten�al so�ware reboot, freeze, and
performance concerns while using the infotainment system.
What will Lincoln and your retailer do? Lincoln has authorized your retailer to install updated
infotainment system so�ware free of charge (parts and labor) under the terms of this program.

How long will it take? The �me needed for this repair is less than one day. However, due to service
scheduling requirements, your retailer may need your vehicle for a longer period of �me.
What should a client do? Schedule a service appointment for Customer Sa�sfac�on Program 24B54
without delay. Lincoln wants you to have this service ac�on completed on your vehicle. The vehicle
owner is responsible for making arrangements to have the work completed, and I am wan�ng to assist
you.
What if I don’t have the repair completed now or wait? This Customer Sa�sfac�on Program will be in
effect un�l October 31, 2025. Coverage is automa�cally transferred to subsequent owners. Lincoln
strongly recommends having this repair performed as soon as possible to improve infotainment
performance.
What if client no longer owns this vehicle? The client can disregard our outreach effort. Our records
rely primarily on state registra�on and �tle data, which haven’t yet updated to the current owner. If the
client has an address for the current owner, they can forward their 24B54 leter to the new owner.