•

If any of the modules being updated are offline, the communication issue must be addressed prior to
starting this procedure.

•

Diagnosis and repair of pre-existing conditions are not covered under this action.

NOTE
If the customer is enrolled in Car-Net and they have the myVW app downloaded on their phone, they may receive
several notifications during the update process.
Software update instructions:
•

Switch off all consumers, air conditioning, heater blower motor, lights, heated seats, etc.

•

Ensure the latest version of ODIS is downloaded.

•

Ensure diagnostic head is connected to ODIS tester via USB cable.

•

Move selector lever to P.

•

Select “Special functions” > “Adapting software” > “Perform test”

THIS BULLETIN ONLY APPLIES TO VEHICLES THAT HAVE HAD AN OTA SOFTWARE
UPDATE FAILURE.
DO NOT PERFORM THE WORK OUTLINED IN THIS BULLETIN IF THE CUSTOMER
STATEMENTS AND WORKSHOP FINDINGS DO NOT MATCH.
•

Enter SVM code 4C6E and follow the on-screen prompts.

•

Continue to Step 5.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2025 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUJ9 Page 12 of 17

Step 5 – Perform Bus Sleep
•

Switch off the ignition.

•

Turn off the hazards.

•

Remove diagnosis interface from the vehicle diagnosis connection.

•

Remove battery charger from the 12V battery.

•

Close front and rear lid as well as all doors.

•

Lock vehicle.

•

Move vehicle key (remote control) at least 20 meters away from the vehicle.

•

Wait at least 5 minutes until the vehicle is in bus sleep.

•

Then unlock vehicle again.

•

Connect and switch on battery charger.

•

Insert diagnosis interface on vehicle diagnosis connection.

•

Switch on the ignition.

•

Place a vehicle key (remote control) in the center console on the reader coil.

•

Continue to Step 6.

Step 6 – Perform Software Configuration via SVM
•

Reconnect battery charger.

•

Switch off all consumers, air conditioning, heater blower motor, lights, heated seats, etc.

•

Ensure diagnostic head is connected to ODIS tester via USB cable.

•

Move selector lever to P.

•

Select “Special functions” > “Adapting software” > “Perform test”

•

Enter SVM code 4C6F and follow the on-screen prompts.

•

Continue to Step 7.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2025 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUJ9 Page 13 of 17

Step 7 – Perform Bus Sleep
•

Switch off the ignition.

•

Turn off the hazards.

•

Remove diagnosis interface from the vehicle diagnosis connection.

•

Remove battery charger from the 12V battery.

•

Close front and rear lid as well as all doors.

•

Lock vehicle.

•

Move vehicle key (remote control) at least 20 meters away from the vehicle.

•

Wait at least 5 minutes until the vehicle is in bus sleep.

•

Then unlock vehicle again.

•

Connect and switch on battery charger.

•

Insert diagnosis interface on vehicle diagnosis connection.

•

Switch on the ignition.

•

Place a vehicle key (remote control) in the center console on the reader coil.

•

Continue to Step 8.

Step 8 - Perform “VKMS Adaptation” test plan
•

Perform 0025 Immobilizer “VKMS Adaptation” test plan.

TIP
After selecting “Self Test,” use the search function
and enter “VKMS” to aid in finding the test plan.
•

Follow the on-screen prompts.

•

Pay close attention to all steps outlined in the test plan and follow
them exactly as described.

•

Continue to Step 9.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2025 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUJ9 Page 14 of 17

Step 9 - End Guided Fault Finding and Clear Faults
•

Exit Diagnosis and select “Yes” to end the diagnostic session.

•

When prompted to continue Guided Fault Finding, select “NO”.

•

GFF will be exited and faults will be erased.

•

Static faults created by the flash process will remain.

•

When prompted, select “YES” to populate new test plans.

•

Work through all test plans for faults created by the flash process.

•

Reference any applicable TSBs that address “ghost” faults.

•

Pay close attention to all steps outlined in the test plans and follow them exactly as described.

•

Exit GFF and send diagnostic protocol online.
NOTE

Driver assist systems will not require re-calibration
due to this software update.
CRITICAL REPAIR STEP

STOP!
Perform a test drive above 20 mph/35 kph to calibrate the three-phase drive -VX54-.
When performing this road test, the vehicle will momentarily lose acceleration when the three-phase drive -VX54calibrates. Ensure the road test is performed in a safe manner.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2025 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUJ9 Page 15 of 17

Warranty
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If a customer declines campaign work, refer to the “Customer Declines Campaign/Update Repair” section in the
Campaign/Update Policy and Procedures Manual.
Service Number
Damage Code
Parts Vendor Code
Claim Type

OUJ9
0099
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner

Mark labor as causal
Do not claim wash/loaner under this action
Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may
be covered under the current loaner/mobility program. Please refer to the Volkswagen
Warranty Policy and Procedures Manual for loaner claims information and reimbursemen
details.

Vehicles may have more than one criteria.
Complete and claim all applicable criteria on one claim.
Criteria I.D.

ALL
LABOR
Labor Op

Time Units

Description

0150 00 10

SEE ELSA

GFF/Guided functions
(setup + battery charger)

2706 02 99

30

Perform three bus sleep procedures

0121 00 04

10

Test drive

0150 00 60

Time stated on
diagnostic protocol

GFF/Guided functions
(perform software update)

NOTE: If the software update and related GFF work is performed on more than one diagnostic
session, the multiple GFF logs can be added together.
Ensure the GFF logs are added together correctly. For example, two logs from the same
diagnostic session are not allowed.
Claims and GFF logs may be audited to ensure that the actual GFF log time is being claimed.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2025 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUJ9 Page 16 of 17

Additional Actions Some of the affected vehicles may be involved in additional Actions. Please check your
ELSA Campaign/Action Information screen so that any additional required work can be
done simultaneously.
Verifying Vehicle
Eligibility

To verify vehicle eligibility for this repair, always check the ELSA Campaign/Action
Information screen. The ELSA system is the only binding inquiry and verification system;
other systems are not valid and may result in non-payment of a claim.

Help for Claim
Entry

For questions regarding claim entry, contact Volkswagen Warranty.

Required
Customer
Notification

Inform your customer in writing by recording on the Repair Order any and all work that
was conducted on the vehicle, including any and all updates completed under this repair.

Required Special Tools

Battery Tester/Charger
-VAS5908-

Diagnostics Interface
W-LAN
-VAS6154A(or newer equivalent)

Diagnostic Tester
-VAS6150D(or higher)

USB Module
-VAS6154/4A(included with VAS6154A-)
(or newer equivalent)

Additional Information
All parts and service references provided in this bulletin are subject to change and/or removal. Always check
ELSA for the most current version of this document.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2025 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUJ9 Page 17 of 17