NHTSA ID Number: 11013636
Manufacturer Communication Number: 22-NA-005
TSB/Document Date: 2025-02-05
Summary
This service bulletin provides information for dealers/technicians on Information on Opening / Closure Instructions for DDR (Damaged, Defective, Recalled) High Voltage Battery
Dunnage / Container.
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January, 2025
Bulletin No.: 22-NA-005
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28. Completed wrapped battery.
Bulletin No.: 22-NA-005
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29. Using lift assist connected to fork truck forks, connect harness to crate lid and align lid over crate base. Using lift
assist connected to fork truck forks, connect harness to crate lid and align lid over crate base. Refer to Hybrid/
Electric Vehicle Battery Pack Replacement and Shipping Preparation. Ensure colored stripe on top aligns
with colored corner of base. If they do not, rotate lid 180 degrees. Ensure colored stripe on top aligns
with colored corner of base. If they do not, rotate lid 180 degrees.
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30. Lower lid onto crate base. Use caution to ensure excess poly liner materials do not cover bolt holes or stick out
between edge of base and lid.
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31. Disconnect lift assist straps from crate lid and ensure D rings are folded into recess.
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32. Using the sixteen (16) M-16 hex head X 4” bolts and washers previously removed from the crate, hand thread
the bolts to the crate. Do not tighten at this time.
33. Once all bolts and washers are in place and not cross threaded, tighten each bolt to 25 ft lb. of torque.
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34. Reverse the two (2) class 9 labels to read “Damaged/Defective (one on each side of the container)
a. Open the three (3) spring clips and reverse the label to show UN34809 – Damaged / Defective.
b. Close the three (3) clips to secure the label in place (one on each side of the container).
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35. Additional Information
− DO NOT stack loaded containers more than 2 high.
− Ensure that all legal requirements for shipment of this material have been met, including those applicable to
you as the shipper of dangerous goods/hazardous materials.
− Replacement packing material for shipping:
•US dealers - If required, obtain replacement packaging materials through the SNT app in Global Connect
(same app used to order and return batteries).
• anadian dealers - If required, obtain replacement packaging materials through YORK ELECTRONICS
C
OSHAWA at 1-888-650- 9675 ext. 307.
Unloading / Loading & Securing Best Practices
• Typical unload / load time is less than 30 minutes
• The HV Battery should come delivered to the dealer at the back of the semi trailer to assist in unloading. When
loading the HV Battery it is not limited to the back of the trailer. Ensure to use load straps appropriately rated to
secure the HV Battery.
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• Ensure the battery is loaded width wise (same as picture).
DDR Crate Gen2
Opening / Closure Instructions for BET (Hummer) Damaged, Defective or Recalled (DDR) Batteries
Bulletin No.: 22-NA-005
January, 2025
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1. Upon receipt of container, inspect outside of container (cover and base) to ensure it is damage free.
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2. Release the two ratchet mechanisms to loosen ratchet straps that secure cover to base.
a. Pull spring loaded tab of ratchet to disengage from sprocket teeth.
b. Rotate ratchet open until it lays flat. Ratchet should be locked open and disengaged from sprocket teeth.
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c. Pull webbing loose. Do not pull webbing out of ratchet. Only loosen to slide webbing off cover. Tuck ratchet
and webbing under ends of crate.
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3. Connect the lifting assist to the fork truck. Refer to Hybrid/Electric Vehicle Battery Pack Lifting Systemin SI.
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4. connect the 4 straps to the D rings recessed in the crate top.
5. Slowly lift the crate top off the base and set it down in a safe location.
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6. Inspect inside lid for damage. If container is undamaged, proceed to next step. Damaged containers must not
be used until they are repair or replaced.
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7. Carefully set the crate top to the side and disconnect the straps from the D rings.
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8. Release the two ratchet straps (one on each side of the battery) securing the battery to the base.
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9. Pull webbing loose. Do not pull webbing out of ratchet. Only loosen to slide webbing off battery. Tuck ratchet
and webbing under ends of crate.
Bulletin No.: 22-NA-005
January, 2025
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10. Following Hybrid/Electric Vehicle Battery Pack Lifting System in SI, connect the appropriate lift assist to the
battery and slowly lift battery off the crate base. Once clear of the crate, move good battery to a safe location to
continue loading of the damaged/defective/recall battery.
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11. Remove the two (2) 57” x 160” absorbent blankets and one (1) 13-foot x 20 ft poly liner. The Liner and blankets
will be used to wrap damage battery.
12. Inspect crate base and insure it is damage free and all foam and rubber materials are in place and free of tears.
If no damage, proceed to next step.
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13. Open 20 ft x 13 ft poly liner and center it over crate base as shown in picture below.
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January, 2025
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14. Open up the first absorbent blanket and lay it across the width (69” dimension) of crate base as show.
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15. Repeat with the second absorbent blanket and ensure the blankets overlap in the center by 1 - 2 inches.
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16. Connect battery to be returned to the lift assist per documents in SI.
17. Battery Orientation on container base.
a. The “rear end” of the battery should be aligned on the end of the crate that is stenciled “rear.”
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January, 2025
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b. Butt the rear edge of the battery against the wood stops at rear end of the crate (liners and absorbents not
shown for visual purposes).
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c. Align one of the long edges of the battery along the edge of the wood details the battery sits on. Do not allow
it to overhang off the end of the details.
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18. Carefully and slowly lower battery over crate. Lower the battery to about 1 inch above the crate.
a. Slowly index the battery towards the wood stops. Butt the end of the battery up to the wood stops and lower
the battery onto the crate base.
b. Use a piece of 2x4 held against the side of the wood stops along the long side of the crate to align the battery
on that axis before lowering it the final inch.
c. As well as being butted up to the wood stops on the end of the crate. The edge of the batter tray should lay
along the edge of the wood details along the length of the container. The battery should not overhang the
wood details it sits on. See examples from step 14.
Important: Please note again, in step 14 the poly liner and absorbents were removed to show the visual location for
battery positioning. DO NOT SHIP A DEFECTIVE/DAMAGED/RECALL BATTERY WITHOUT BEING PROPERLY
WRAPPED WITH POLY LINER AND ABSORBENT BLANKETS.
19. Once battery is properly positioned disconnect lift assist and eye bolts from battery and begin wrapping the
battery.
Bulletin No.: 22-NA-005
January, 2025
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20. Wrap first half of absorbent blanket as shown.
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21. Repeat with second absorbent blanket.
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22. Fold ends of absorbent blankets as shown.
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January, 2025
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23. With two people, each grab a long end of the poly liner and fold over width of battery. Repeat for opposite side.
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24. Fold narrow end of poly liner along the length of the battery. Repeat for opposite end.
Bulletin No.: 22-NA-005
January, 2025
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25. Place the webbing of the battery securement strap up over the rear corner of the wrapped battery. Repeat at the
front corner of the battery. Pull loose webbing through ratchet. Do not tighten at this time.
a. Repeat for strap on opposite side of battery. Again, do not tighten at this time.
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26. Place rubber pad between ratchet strap webbing and front and rear edges of battery. This will prevent the sharp
edge of the battery from cutting the ratchet strap webbing.
a. Repeat on remaining three corners of battery.
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Caution: Before tightening ratchet straps, ensure there is extra poly liner material in all four corners. If not enough
material, when straps are tightened, liner will tear through corner of battery and be a non-compliance for DOT 49
CFR regulations
27. Tighten both ratchet straps to secure battery in place.
Bulletin No.: 22-NA-005
January, 2025
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28. Connect lift assist to crate lid.
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29. Ensure front stenciling on cover aligns with “front” stenciling on base. If they do not, rotate lid 180 degrees.
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30. Carefully lower cover over battery.
31. Ensure cover is completely seated on base and disconnect lift assist.
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32. Place the two ratchet straps over the cover.
a. Ensure they are not twisted.
b. Ensure they are aligned over the lift assist connecting rings.
c. Ensure at least two revolutions of webbing are engaged around ratchet spool and tighten ratchets.
Bulletin No.: 22-NA-005
January, 2025
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33. Reverse the two (2) class 9 labels to read “Damaged/Defective (one on each side of the container)
a. Open the three (3) spring clips and reverse the label to show UN3480 – Damaged / Defective.
34. Additional Information
a. Do not stack loaded containers more than 2 high.
b. Ensure that all legal requirements for shipment of this material have been met, including those applicable to
you as the shipper of dangerous goods/hazardous materials.
c. Replacement packing material for shipping:
− US dealers - If required, obtain replacement packaging materials through the SNT app in Global
Connect (same app used to order and return batteries).
− Canadian dealers - If required, obtain replacement packaging materials through YORK ELECTRONICS
OSHAWA at 1-888-650-9675 ext. 307
d. Ensure all dealership and warranty documents are also included with the return of this battery.
Unloading / Loading & Securing Best Practices
• Typical unload / load time is less than 30 minutes
• The HV Battery should come delivered to the dealer at the back of the semi trailer to assist in unloading. When
loading the HV Battery it is not limited to the back of the trailer. Ensure to use load straps appropriately rated to
secure the HV Battery.
Page 60
January, 2025
Bulletin No.: 22-NA-005
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• Ensure the battery is loaded width wise (same as picture).
Version
6
Modified
Released January 12, 2022
Revised March 3, 2022 – Changed step 2 and 32 to replace “lag screws” with “bolt” and
added Cell Links.
Revised May 04, 2022 – Added a note to step 9 and additional information under step 35
Revised February 23, 2023 – Added information for DDR Generation 2 Instructions
Revised May 12, 2023 – Added MY 23 HUMMER EV, MY24 HUMMER EV SUV, MY24
Silverado EV and additional bullet point to Unloading/Loading & Securing Best Practices
Sections.
Revised January 23, 2025 – Added additional Model Years and Models.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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TSB/Document ID: 22-NA-005
Replacement Service Bulletin Number:
MFR Communication Date: 2025-01-24
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Communication Type: Service Bulletin/Repair Instructions
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