Description
Replacing emergency battery, telematics control module
below headlining (With panorama roof) (after vehicle
diagnosis)

Labor Allowance

As applicable

Or the:
F39 and G32
Labor Operation
84 10 522

As applicable

Or:
84 10 520

Replacing emergency battery, telematics control module
below headlining (Without panorama roof) (after
vehicle diagnosis)

As applicable

Or the:
F39
Labor Operation
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Copyright ©2025 BMW of North America, Inc. Labor Allowance
Description
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84 10 530

01 18 24_F3X F90 G20 G3X G12 TCU EMERGENCY BATT EXT LTD WTY (ELW) 6 YRS W/O MILEAGE LIMIT

Replacing the emergency battery, telematics control
module in the vehicle interior (Rear glove
compartment) (after vehicle diagnosis)

As applicable

Or:
G12
Labor Operation
84 10 522

Description
84 10 522 Replacing emergency battery, telematics
control module below headlining (With panorama
roof) (after vehicle diagnosis)

Labor Allowance
As applicable

Or:
84 10 521

84 10 521 Replacing emergency battery, telematics
control module below headlining (With sliding/tilting
sunroof) (after vehicle diagnosis)

As applicable

Or:
All - Telematics Control Unit Removed (not replaced) to Perform another Repair.
Labor Operation
84 99 000

Description
Work time to replace the emergency battery, telematics
control unit/module removed

Labor Allowance
1 FRU

Work time labor operation codes 61 00 006, 00 58 500 and 84 99 000 are not considered Main labor
operations.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable
procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis
work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise
required by State law.
BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes
To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application
resource, start by entering the the Chassis Number (last seven (7) characters of the VIN), and click on the
“Search” icon. If the “Vehicle Selection” window displays two or more model possible vehicle choices, select the
applicable Model, or enter the full VIN (17 characters) instead to proceed. Click on the “Flat Rate Units” button
and enter a flat rate labor operation code number “without spaces” in the field to the right, click on the “Search”
icon to display the corresponding listing of “Flat rate unit group details” that are available and their
corresponding FRU allowances.
Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
Under this extended limited warranty, BMW of North America, LLC (BMW NA) will provide reimbursement for
qualifying customer-pay repairs that were performed on an eligible vehicle prior to the release of this
component-specific limited warranty extension.
A qualifying customer pay repair must primarily be for a covered issue that required the replacement of
the TCU (Internal) Emergency (Backup) Battery. Also, the repair facility ‘s procedures to address the
above situation must have been performed correctly, adequately, and completely, as required by the
applicable BMW Group approved repair standards and instructions.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusions that
apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs That Do Not Qualify for Reimbursement

Copyright ©2025 BMW of North America, Inc.

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Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico, or the diagnosis and repair of issues that are outside the intended scope of this extended
coverage, engine damage is not covered, other unrelated issues, and/or that are due to outside influences are
not covered by this limited warranty extension. This exclusion also applies to repairs that were performed using
(including those repairs that result from using) non-genuine BMW parts and/or used BMW passenger car or
light truck parts.
Requesting Reimbursement for a Previous Repair That Qualifies
For a customer to request reimbursement for a qualifying customer-pay repair performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto Rico), please
have him/her submit his/her reimbursement request online at www.BMW-RP.com under the following reference:
BMW ELW TCU Emergency Battery 6Y/ULM

Reimbursement Request Procedure
The online process is initiated by attaching/sending PDF files of the supporting documentation for the prior
repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
BMW Customer Reimbursement Center
Attention: BMW ELW TCU Emergency Battery 6Y/ULM
P.O. Box 54067
Hurst, Texas 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.

FEEDBACK REGARDING THIS BULLETIN
Warranty Feedback
Parts Feedback

To submit feedback for the bulletin: Submit an IDS ticket to the Warranty
Department, or use the chat available in the Warranty Documentation
Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

Supporting Materials
picture_as_pdf B011824_AT_1 Cust Letter.pdf

Copyright ©2025 BMW of North America, Inc.
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Copyright ©2025 BMW of North America, Inc.
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Attachment 1 to SI B01 18 24

BMW

December 2024

7600 S GRANT STREET
BURR RIDGE, IL 60527
DO NOT MAIL REPAIR ORDERS TO THIS ADDRESS

083124-T74-P2-021712
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Sample
Sample
Sample
ƒ‚‚‚‚„‚„„ƒƒ„‚„‚ƒ„‚ƒ‚„„„‚„‚ƒ‚ƒ„‚ƒ„„„ƒ‚„„„‚ƒ„ƒ„‚ƒ„ƒƒƒƒ„
December 2024
Effective as of the date above, the following Important Vehicle Limited Warranty Information, applies to the
BMW model with Vehicle Identification Number (VIN) 5UXCWSEEDSAMPLE01.
Dear BMW Owner/Lessee:
BMW of North America, LLC (“BMW NA”) is extending the limited warranty for the:
•

Telematics Control Unit’s (TCU) Internal Emergency (Backup) Battery for the above reference vehicle, for
the issue described below, to:

•

6 Years/Unlimited Miles as determined from your vehicle's original in-service/first delivery date.

The vehicle’s Telematics Control Unit’s (Internal) Emergency (Backup) Battery may not meet BMW’s standards
because either it has faulty cells and/or its overall performance in varying outside temperature situations is less
than what is specified. This may affect the operation of the vehicle’s Telematics system, should this occur, the
vehicle’s monitoring system will generate and show the corresponding Check Control Messages (CCM) in your
vehicle’s display.
This component-specific extended limited warranty (ELW) applies to defects in materials and/or workmanship.
This coverage is subject to the same vehicle eligibility requirements and limitations that apply to the BMW New
Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Note: This is a notice of a component-specific extended limited warranty. This is NOT a notice of a Recall
or Service Action.
If your vehicle is experiencing a situation like the one described above, please contact your authorized BMW
center to schedule an appointment to have the issue with your vehicle diagnosed.
After the BMW center confirms that the scope of this component-specific extended limited warranty coverage
corresponds and applies to the required vehicle repair, and your vehicle qualifies, the authorized BMW center
will perform the covered TCU Emergency Battery replacement repair work free of charge. TCU replacement(s)
and/or the repair of other telematics-related issues are excluded under this coverage.
Company
BMW of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood, NJ
07675-1227
Website
www.bmwusa.com

Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico, or the diagnosis and repair of issues that are outside the intended scope of this extended
coverage, other unrelated issues, and/or that are due to outside influences are not covered by this limited
warranty extension. This exclusion also applies to repairs that were performed using (including those repairs
that result from using) non-genuine BMW parts and/or used BMW passenger car or light truck parts.
BMW NA will also reimburse certain costs for qualifying customer-pay repairs performed prior to the release of
this component-specific limited warranty extension, as described in this letter.
We are determined to exceed those expectations, and we hope that this focused extended limited warranty
coverage will further enhance your ownership experience.
Sincerely,
BMW of North America, LLC

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BMW ELW TCU Emergency Battery 6Y/ULM (2024 B011824/B011924) (Sample)
21712

1

Attachment 1 to SI B01 18 24

December 2024

BMW Telematics Control Unit Emergency (Backup) Battery - Extended Limited Warranty (ELW)
Previous Customer-Pay Repair – Required Documentation Checklist
VIN: 5UXCWSEEDSAMPLE01
Reimbursement for a qualifying customer pay repair is available to the BMW Owner/Lessee who incurred the expense. The
questions below will assist you in reviewing your repair order/invoice documentation. When all your responses below are
“Yes,” and after completing the Checklist, proceed to page three (3) for further instructions.
Prior Repair Review Questions
Was the Telematics Control Unit’s (Internal) Emergency (Backup) Battery in your vehicle
replaced to correct the issue described in this letter?

Answer - One per Row
Yes, next

No

Did you pay for this repair?

Yes, next

No

As determined by your vehicle’s in-service date (age) when the repair was performed, was
the vehicle still within the first 6 years (72 Months)?

Within 6 years,
Yes, next

No

Did the repair facility's diagnosis confirm there was an issue with the TCU battery itself? (It
did not fail for a different issue, or a new battery was being provided and installed during a
TCU replacement repair, and/or it was due to an outside issue with your vehicle)

Yes, proceed to the
checklist

No

When a Prior Repair Review Question’s result is a “No” response, no further action is required.
Required Repair Order (RO) or Invoice Documentation - Checklist
For a previous repair reimbursement request, please include a copy of your completed page 2 document (one per
repair/request) together with legible copies (either a scan, photo, PDF, and/or screenshots) of the following documentation
with your name, address, and your preferred contact telephone number(s) and email address(es).
This documentation must include the following information:
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized list of labor charges for all repairs* including diagnosis
Itemized list of parts (Part numbers), including any miscellaneous items, billed for all repairs*
(*) For repair orders containing multiple repair line items, reimbursement consideration will only be given to those line-item
expenses that are directly related to the specific repair that is now covered by this component-specific extended limited
warranty.
Required Proof of Payment Documentation
Please provide a copy of at least one of the following items as valid proof of payment:
Repair order (RO)/invoice stamped and dated as “PAID”
Cancelled check
Signed credit/debit card receipt
Credit/debit card statement
BMW of North America, LLC (“BMW NA”) reserves the right to review and adjust/reduce the amount that will be
reimbursed based on what is normally recognized as customary, fair, and reasonable, to diagnose, perform a repair,
or replace a component (including the applicable and scope of replacement parts, and related materials) to address an
operational issue with the vehicle.
Except for reasonable account number protection measures, illegible, altered/modified, incomplete, non-authentic
and/or fabricated repair order/invoice documentation will not be accepted.
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BMW ELW TCU Emergency Battery 6Y/ULM (2024 B011824/B011924) (Sample)
21712

2

Attachment 1 to SI B01 18 24

December 2024

BMW Telematics Control Unit Emergency (Backup) Battery ELW
Previous Customer-Pay Repair - Reimbursement Request

VIN: 5UXCWSEEDSAMPLE01
Eligible and Qualifying Previous Customer Pay Repairs
BMW of North America, LLC (BMW NA) will reimbursement certain costs for qualifying customer-pay repairs that were
performed on eligible vehicles prior to the release of this component-specific extended limited warranty.
A qualifying customer pay repair must primarily be for a covered issue that required the replacement of the TCU
(Internal) Emergency (Backup) Battery. Also, the repair facility ‘s procedures to address the above situation must
have been performed correctly, adequately, and completely, as required by the applicable BMW Group approved
repair standards and instructions.
TCU replacement(s) and/or the repair of other telematics-related issues are excluded under this coverage.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusion criteria that applies to
the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs that Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and Puerto Rico, or
the diagnosis and repair of issues that are outside the intended scope of this extended coverage, other unrelated issues,
and/or that are due to outside influences are not covered by this limited warranty extension. This exclusion also applies to
repairs that were performed using (including those repairs that result from using) non-genuine BMW parts and/or used BMW
passenger car or light truck parts.
Requesting Reimbursement
To request reimbursement for a qualifying customer pay repair performed either by an authorized BMW center or
independent repair shop located in the United States (including Puerto Rico), please submit your reimbursement request
online at www.BMW-RP.com under the following reference:
•

BMW ELW TCU Emergency Battery 6Y/ULM

Reimbursement Request Procedure
The online process is initiated by attaching/sending PDF files of the supporting documentation for the prior repair (A copy of a
completed page two (2) checklist, together with the other required documentation).
The alternative method to request reimbursement, either by mail, or by fax, is described below:
BMW Customer Reimbursement Center
Attention: BMW ELW TCU Emergency Battery 6Y/ULM
P.O. Box 54067
Hurst, TX 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.

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