NHTSA ID Number: 11012977
Manufacturer Communication Number: 511881B
TSB/Document Date: 2025-01-20
Summary
According to Ford Customer Satisfaction Notice 23B50: "The Battery Charger Control Module (BCCM) software does not have a transfer function that predicts the charging port pin/terminal temperature. The battery may not fully charge and/or the charge cord may become stuck in the vehicle, also may experience a burning smell or melting of the charge port pins."
Customer Notification
Corporate Compliance
Po Box 30
MIDDLEBURY, INDIANA 46540-9218
FR ID: 51-1881
FORD NOTICE: 23B50
,
O
Integrity
O
Safety
O
Quality
O
Customer Service
January 2025
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
Forest River is alerting you to a Ford Customer Satisfaction Notice 23B50 involving certain 2022-2024 Forest River Van
FRD-T350-148. Please see the information below which describes the issue and provides you with details on the steps
you should take to have your vehicle repaired.
WHAT IS THE ISSUE?
The Battery Charger Control Module (BCCM) software does not have a transfer function that predicts the charging port
pin/terminal temperature. The battery may not fully charge and/or the charge cord may become stuck in the vehicle, also
may experience a burning smell or melting of the charge port pins.
OWNERS AND DEALERS: WHAT SHOULD YOU DO?
Please review and follow the notice that accompanies this letter.
Sincerely,
Forest River Bus, LLC
Office of Corporate Compliance
Page 1 of 1
What should you do?
(continued)
Ford Motor Company wants you to have this service action completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any vehicle
damage that may result from the failure to have this service action performed
on a timely basis. Therefore, please have this service action performed as
soon as possible.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Mobile Service
Ford Mobile Service is offered by participating dealers, contact your dealer for
details.
Pick-Up and Delivery
Complimentary vehicle Pick-Up & Delivery service may also be available upon
request through participating dealers. Your dealer will pick up your vehicle
and return it with the repair completed.
What if you no longer If you no longer own this vehicle and have an address for the current owner,
own this vehicle?
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center (CRC) at 1-866-436-7332 and one of
our representatives will be happy to assist you. The CRC is open on
weekdays from 8:00 AM - 11 :00 PM and on Saturday 8:00 AM - 8:00 PM
(Eastern Time). TTY/TDD users, please contact the CRC at the number listed
using the Telecommunication Relay Service by dialing 711.
If you wish to contact us through the Internet, our address is ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of
our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM - 11 :00 PM
and Saturday 7:00 AM - 5:00 PM (Eastern Time).
Thank you for your attention to this important matter.
Customer Service Division
1 of 5
730/000000146/146
© Copyright 2024 Ford Motor Company
04783
23B50_PATR/DTB1G3B501
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TSB/Document ID: 511881B
Replacement Service Bulletin Number:
MFR Communication Date: 2025-01-20
MFR Internal Campaign ID/Software Version: 511881B
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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