Customer Notification
Corporate Compliance

Po Box 30
Middlebury, Indiana 46540-9218

FR ID: 51-1880
FORD NOTICE: 24N09

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Integrity

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Safety

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Quality

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Customer Service
January 2025

This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer,
Forest River is alerting you to a Ford Customer Satisfaction Notice 24N09 involving a single Forest River Van model FRDT350-148. Please see the information below which describes the issue and provides you with details on the steps you
should take to have your vehicle repaired.
WHAT IS THE ISSUE?
The transmission may exhibit increased transmission gear noise, which could progress to a loss of transmission torque
resulting in vehicle speed limitation and inability to shift to reverse.
DEALERS: WHAT SHOULD YOU DO?
Please review and follow the notice that accompanies this letter.

Sincerely,
Forest River Bus, LLC
Office of Corporate Compliance

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Forti Motor Compa!_IY
Customer Service Division
PO Box 1904

Dearborn, Midligan 48121

November 2024

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Customer Satisfaction Program 24N09

Ford Motor Company is committed to building high-quality, dependable products, and also to building a
community of happy, satisfied customers. To demonstrate that commitment, we are offering a
no-charge Customer Satisfaction Program for your vehicle.
Why are you receiving Ford Motor Company is providing a one-time repair on the transmission in
your vehicle if it is exhibiting increased transmission gear noise.
this notice?
What is the effect?

This one-time repair of the transmission is available for a total of 10 years or
150,000 miles from the warranty start date, whichever occurs first. Coverage
is automatically transferred to subsequent owners.
NOTE: Your vehicle may initially experience increased transmission gear
noise, which could progress to illumination of the check engine light and/or
transmission wrench light. Over time, this could progress to a loss of
transmission torque resulting in vehicle speed limitation and inability to shift to
reverse.

What will Ford and
your dealer do?

Parts are available to repair your vehicle. Please confirm parts availability
with your dealer when scheduling an appointment. If your vehicle's
transmission requires replacement due to excessive gear noise and/or partial
loss of function and your vehicle is within the indicated time/mileage
limitations, Ford Motor Company has authorized your dealer to replace the
transmission free of charge. This is a one-time repair program.

How long will it take? The time needed for this repair is approximately one day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. Additional time may be required to allow the engine to
cool before performing this repair.
What should you do?

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You do not need to return to your dealer for this repair unless you have
unusual transmission gear noise. Please keep this letter as a reminder of the
one-time repair offer for your transmission. If the transmission requires
replacement, and your vehicle is within the indicated time/mileage limitations,
contact your dealer to schedule a service appointment for Customer
Satisfaction Program 24N09. Your dealer will replace the part at no charge.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
© Copyright 2024 Ford Motor Company

04783

24N09_FPAJOTB124N091

Pick-Up and Delivery

Complimentary vehicle Pick-Up & Delivery service may also be available upon
request through participating dealers. Your dealer will pick up your vehicle and
return it with the repair completed.

Do you need a rental
vehicle?

Your dealer is authorized to provide a rental vehicle for your personal
transportation at no charge (except for fuel, insurance, and tax) while your
vehicle is at the dealership for repairs. Please see your dealer for guidelines
and limitations.

Have you previously
paid for this repair?

If you paid to have this service done before the date of this letter, you may be
eligible for a refund. Refunds will only be provided for services related to
replacing the transmission due to excess gear noise. To verify eligibility and
expedite reimbursement, give your paid original receipt to your dealer before
November 30, 2024. To avoid delays, do not send receipts to Ford Motor
Company.

What if you no longer If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner. You received this notice because
own this vehicle?
our records indicate that you are the current owner.
Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center (CRC) at 1-866-436-7332 and one of
our representatives will be happy to assist you. The CRC is open on
weekdays from 8:00 AM - 11 :00 PM and on Saturday 8:00 AM - 8:00 PM
(Eastern Time). TTY/TDD users, please contact the CRC at the number listed
using the Telecommunication Relay Service by dialing 711.
If you wish to contact us through the Internet, our address is ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of
our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet. ford.com.
Representatives are available Monday through Friday: 7:00 AM - 11 :00 PM
and Saturday 7:00 AM - 5:00 PM (Eastern Time).

As part of the Ford community, we appreciate your attention to this important matter and your continued
loyalty.
Customer Service Division

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© Copyright 2024 Ford Motor Company

04783
24N09_FPA/DTB124N091