NHTSA ID Number: 11012887
Manufacturer Communication Number: 24-NA-132
TSB/Document Date: 2025-01-16
Summary
Warranty Administration - Claim Submission for Field Actions using Vehicle Wide Programming.
(See field
action
bulletin)
(See field
action
bulletin)
Bulletin No.: 24-NA-132
Module(s)
Programme
d
Labor Time
Notes
Base Labour
Time for Vehicle Wide
Time Submit actual Programming event is provided on
Programming Receipt.
Programming
Time plus an
A Blocked Status event pays .1.
Vehicle Wide additional .1
Add the total time listed on each
for the
Programming
Programming Receipt plus the .1
Blocked
for the blocked event to determine
Programming
the total programming time to
event,
enter in the Base Labour Time
rounded up
field.
to nearest .10
Other Labour
Time Submit BCM
programming
time
For modules needing to be
programmed by SPS2 due to
Vehicle Wide Programming
Failure, submit time in Other
Labour Time field
-
Additional
Time Submit setup
time
See Field Action for Allowed Setup
Time
Time for Vehicle Wide
event is provided on
Base Labour Programming
Programming Receipt. If multiple
Time events are required to comSubmit actual
Vehicle Wide Programming plete Vehicle Wide programming,
then add the total time listed on
Programming Time rounded
each Programming Receipt to
up to nearest determine
the total programming
.10
time to enter in the Base Labour
Time field
Additional
Time Submit setup
time plus
radio
programming
time
See Field Action for allowed for
setup time and radio programming
time
Warranty (Non-Field Action) Claim Submissions
Warranty (Non-Field
Action) Vehicle Wide
Programming Scenarios
Example
Labor
Warranty
Operation
Claim Codes
Module(s)
Programme
d
One Vehicle Wide Programming Receipt given with a
status Completed (Warranty
Claim code starts with VPY).
2819505 VPYxxxxxxx - Vehicle
Vehicle Wide
Wide Programming
Dealers must also perform
Completed Programming
A11 Radio Reprogramming
with USB and SPS (see
bottom of chart for claim
submission instruction).
One Vehicle Wide
Programming Receipt given
with a status Blocked
(Warranty Claim code starts
with VPB).
Dealers must also perform
A11 Radio Reprogramming
with USB and SPS (see
bottom of chart for claim
submission instruction).
Labor Time
Base Labour
Time Submit actual
Programming
Time rounded
Time for Vehicle Wide
up to nearest Programming event is provided on
.10
Programming Receipt.
Additional
Time Submit setup
time .2
Base Labour
Time Submit .1
2819505 VPBxxxxxxx - Vehicle
Vehicle Wide
Wide Programming
Blocked
Programming
Notes
Additional
Time –
Submit .2
Bulletin No.: 24-NA-132
Warranty (Non-Field
Action) Vehicle Wide
Programming Scenarios
December, 2024
Example
Labor
Warranty
Operation
Claim Codes
Module(s)
Programme
d
Multiple Vehicle Wide
Programming Events:
Vehicle Wide Programming
receipts given are for Partial
programming event(s) AND a VPPxxxxxxx 2819505 Completed programming
Partial
Vehicle Wide
Vehicle Wide Programming
event.
VPYxxxxxxx - Programming
Dealers must also perform
Completed
A11 Radio Reprogramming
with USB and SPS (see
bottom of chart for claim
submission instruction).
Labor Time
Page 5
Notes
Base Labour
Time Submit actual
Time for Vehicle Wide
Programming Programming event is provided on
Time,
Programming Receipt. Add the
rounded up
total time listed on each
to nearest .10 Programming Receipt to determine
the total programming time to
Additional
enter in the Base Labour Time
Time field.
Submit setup
time .2
Base Labour
Time for Vehicle Wide
Time Submit actual Programming event is provided on
Programming Receipt.
Programming
Time
plus
an
A
Blocked
Status event pays .1.
2819505 Vehicle Wide additional .1
Add the total time listed on each
Vehicle Wide Programming
for the
Multiple Vehicle Wide
Programming Receipt plus the .1
Programming
Blocked
Programming Events where
for the blocked event to determine
Programming
VPPxxxxxxx during the update
the total programming time to
event,
Partial
encountered module failures
enter in the Base Labour Time
rounded
up
that required programming VPPxxxxxxx field.
to nearest .10
using SPS2.
Partial
Example: BCM
Submit
0SYxxxxxxx published
For any module needing to be
BCM
Dealers must also perform
2810215
time in the
programmed by SPS2 due to
A11 Radio Reprogramming VPBxxxxxxx - Body Control
Labor Time Vehicle Wide Programming failure,
with USB and SPS (see
Module
BCM
Blocked
Guide for
submit the SPS Programming
bottom of chart for claim
Reprogrammi
BCM
SPS
Labour
Operation (e.g., 28xxxxx)
submission instruction).
ng with SPS
Programming that corresponds to that module.
Labor Op
Additional
Time Submit setup
time
A11 Radio Reprogramming
with USB and SPS that
needs to be completed
separately each time Vehicle
Wide Programming is
conducted.
80xxxxx and
0Sxxxxxx
2887858: A11
Radio
Reprogrammi
ng with USB Radio & USB
and SPS
transfer
(See
Important
Note below)
Base Labor
Time Submit 1.0
Submit SPS Programming Labour
Operation that corresponds to that
module
Important: DMS transactions for Labor Op 2887858 can be processed starting Monday, August 5, 2024. Claims via
Global Warranty Management (GWM) live application can be submitted now.
Page 6
December, 2024
Bulletin No.: 24-NA-132
Example Programming Receipt
6694564
If a technician does not print the Programming Receipt(s) at the time of programming, Warranty Claim Codes are
retrievable for a limited time.
The codes can be retrieved as follows:
1. Open Techline Connect on the computer used to program the vehicle.
2. Open SPS2.
3. Select “Settings.”
4. Select the “Warranty Claim Code” tab.
SPS2 will display the last 1000 programming event Warranty Claim Codes. Search by VIN and/or the date/time of
the programming event.
Example:
6694565
Bulletin No.: 24-NA-132
December, 2024
Page 7
Version
4
Modified
Released July 18, 2024
Revised July 30, 2024 - Revised Subject, Service Procedure, Field Action Claim
Submissions Table, and added an additional Warranty (Non-Field Action) Claim
Submissions Table. Also added MY24 GMC
Sierra EV and Cadillac XT4 Models.
Revised October 17, 2024 – Added Suburban, Yukon, Tahoe, Equinox EV Models and
Updated Silverado EV, LYRIQ and Sierra EV Model Years.
Revised December 16, 2024 – Added 2025 Hummer EV Pickup and SUV.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
WE SUPPORT VOLUNTARY
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TSB/Document ID: 24-NA-132
Replacement Service Bulletin Number:
MFR Communication Date: 2024-12-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
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