Warranty Extension Z01G: Airbag Control Unit (ACU) Inspect/Replace – Retailer Notification
January 9, 2025

Updates to this Document
• Technical Service Bulletin (TSB) 25-BE-001G published

Date
1/9/2025

Campaign Description:
Certain 2017MY G90 (HI) and 2017MY G80 (DH) vehicles may experience various Diagnostic Trouble Codes (DTC)
related to and stored in the Airbag Control Unit (ACU).
Genesis is extending warranty coverage for the airbag control unit (ACU) under this condition to 15
years/unlimited mileage from the date of original retail delivery or date of first use (whichever occurs first) and is
valid for original and subsequent owners.

Affected Vehicles:
•
•

2017MY G80 (DH) vehicles produced from 03/13/2016 – 07/13/2017
2017MY G90 (HI) vehicles produced from 03/13/2016 – 03/13/2017

Inspection/Repair Process:

Follow the service procedure outlined in TSB 25-BE-001G (or latest version) to inspect the air bag control unit (ACU)
and, if necessary, replace the ACU if a DTC fault code if found from the list provided in the TSB.
• Recommended Service Technician Training Level: Genesis Expert or above
• Recommended Classes Completed: Four (4) module SRS web-based training series
(SVCHSRS04EXAMW23_1407) in Genesis Learning Portal (GLP) or equivalent

Recommended Alternative Transportation

A Service Valet or CVP 4.0 vehicle may be required based on the repair procedure duration/wait and any other
additional work on the vehicle that may need to be addressed during the guest’s visit.
 A Courtesy Vehicle Program (CVP) 4.0 vehicle or Service Valet is expected to be provided to guests.
a. Please note that Service Valet is available to the original/subsequent owner for 3 years/36,000
miles ONLY.
b. A CVP 4.0 Vehicle can be offered with opportunity for Daily Reimbursement (Please refer to CVP
4.0 Warranty/Campaign Rental Guidelines).

Other Notes/Recommendations
•

•
•
•
•
•

If a guest arrives to the retailer with no appointment scheduled, it is recommended for the retailer to offer
alternative transportation to the retailer while the vehicle is being inspected.
Always inquire if the guest will have time for an additional service to be performed if they were originally
scheduled for a different service.
Offer CVP assistance for customers who may be pressed on time.
Be honest with guests on wait times.
If the service is taking longer than expected, update the guest.
If you are unsure of certain processes, don’t guess. Take time to familiarize yourself with the proper
procedures or ask for help/clarity from your teammates or leadership.

Warranty Information
Please note that this is an extended warranty.
• If the affected part is still under factory warranty, submit as normal warranty.
• If the affected parts are out of factory warranty but within the extended warranty period (15 years
/unlimited mileage from the date of original retail delivery or date of first use, whichever occurs first),
submit as a campaign claim type using the op Codes provided in TSB 25-BE-001G (or latest version).

Parts Information

Replacement ACUs are only needed if the vehicle is exhibiting a problem related to the condition as stated in TSB
25-BE-001G (or latest version) and confirmed to have a parts failure after inspection.
• G80 (DH) – 95910-B1000 OR 95910-B1500
• G90 (HI) - 95910-D2000

Customer Talk Tracks
For Genesis guests inquiring about the warranty extension prior to service/inspection:
“Yes, certain 2017 model year G80 (DH) and 2017 model year G90 (HI) model vehicles may experience
inoperable Airbag Control Unit (ACU) and have Diagnostic Trouble Code (DTC) stored in the ACU. Genesis
is extending warranty coverage for the airbag control unit (ACU) to 15 years/unlimited mileage from the
date of original retail delivery or date of first use (whichever occurs first) and is valid for original and
subsequent owners. If the inspection finds that the ACU needs replacement under certain conditions met,
Genesis will replace it free of charge.”
For Genesis guests with applicable problems related to the condition:
“If your vehicle experiences any concern(s) related to inoperable airbag control unit (ACU) such as the
airbag warning light or the ACU not working, please reach out to your nearest Genesis retailer for
assistance and to schedule an appointment.”

Best Practice Checklist
Reservation:
Did you check WebDCS for additional campaigns?
Yes
No - Please ensure all open campaign(s)/recall(s) are identified and completed by the retailer.
Also ask guest if he/she would like to have any of the previous declined services performed.
Readiness: Are GDS tools available to perform the inspection?
Yes
No
Reception: Did the customer provide authorization to perform repairs?
Yes
No - Guest must be consulted and provide approval before proceeding with any repairs on their
vehicle.
Did you explain to the guest the expected repair time based on the repair and set the expectation for a
status update?
Yes
No – Guest should be given an estimated time of when his/her vehicle is completed so the

customer can plan the rest of their day away from the retailer.
Did you offer the customer Alternative Transportation if requested?
Yes
No – Guest should be given an estimated time of when his/her vehicle is completed so the
customer can plan the rest of their day away from the retailer.
Repair: Does the Technician meet the recommended training requirements (Expert level or above) to
complete this warranty extension?
Yes
No – Please ensure a technician with an Expert level (or higher) completes this repair.
Return:
Did you get the guest’s signature on all warranty lines in addition to the final RO?
Yes
No – Customer must sign the final invoice upon retailer’s delivery of the vehicle back to the
customer.

Customer FAQ:
Q1: What is the issue?
A1: Certain 2017 model year G80 (DH) and 2017 model year G90 (HI) model vehicles may experience inoperable
Airbag Control Unit (ACU) and have Diagnostic Trouble Code (DTC) stored in the ACU.
Q2: What are the affected vehicles?
A2: Affected vehicles include certain 2017MY G80 (DH) produced from 03/13/2016 – 07/13/2017 and certain 2017MY
G90 (HI) produced from 03/13/2016 – 03/13/2017.
Q3: What will be done during the recall service at the retailer?
A3: Retailer will inspect the airbag control unit (ACU) and lookup any corresponding DTC(s) in the GDS.
Inspection will be completed at no charge to the customer. If the Airbag Control Unit (ACU) is found to be
inoperable and has applicable DTC(s) from the TSB, it will be replaced at no charge to the guest.
Q4: When will owners be notified?
A4: Owners of the subject vehicles will be notified via First Class Mail in February 2025.

Contact Reference:
Please see the following page for commonly referred to contacts.
Thank you for your prompt attention to this important warranty extension and continued commitment to our
Genesis guests.

Key Contact Information
Retailer Support
Parts

Contact Information
1-844-436-6455
www.GenesisDealerUSA.com

Description
Parts ordering hotline for retailers

Parts > Mobis Parts Portal
Techline

1‐800‐325‐6604

Vehicle Technical Support for Genesis

Warranty HELP Line

1‐877‐446‐2922
[email protected]

Warranty Claim questions for Genesis
Retailers

1‐844-371-3808

Warranty Prior Approval (PA) Center for
Genesis Retailers

Warranty Prior Approval (PA)
Center

[email protected]

Service Lane Technology
(SLT)

[email protected] / 1-866-9846355

Xtime / AutoLoop /
CDK

[email protected] / 1-877-8502010

Customer Support
Genesis Customer Care

GenesisRecall /Campaign
Website
Genesis Roadside Assistance

Assistance with SLT Appointment:
• Appointment / Shop Capacity
Management / Campaign Integration
/ OperationCodes

Contact Information

Description

1‐844‐340‐9741
customercare@genesis
motorsusa.com
www.genesis.com/us/recall

For Genesis Customer Care,
Connected Services and Roadside
Assistance

1-844-340-9742

Genesis Roadside Assistance

Updated information for customers
related to recall and service campaigns

Key Reference Information
Name
Service Valet Appointment Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Source
www.GenesisdealerUSA.com > Resources > Document Library >
Services > Service Valet > Xtime Service Valet Settings Guide
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5.

Populate as many e-mails as desired in the “PARTS DESK

Parts – Campaign Parts Management
(CPM) Procedure

As applicable; www.GenesisdealerUSA.com > Resources >
Documents Library > Parts > Campaign Parts Management

Courtesy Vehicle (CVP)Program

www.GenesisdealerUSA.com > Service tab > CVP Fleet Management

Technical Service Bulletin (TSB)

www.GenesisdealerUSA.com > Service tab > Tech Info

Uncompleted Campaign VIN Listing

A listing of vehicles is located on WEBDCS> SERVICE tab> select
UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

Recall /Campaign Website

www.genesis.com/us/recall

NHTSA Website

www.safercar.gov