NHTSA ID Number: 11012678
Manufacturer Communication Number: 18-NA-180
TSB/Document Date: 2025-01-08
Summary
This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
19-NA-194
5031030 (Battery)
5030410 (Section)
$500.00 U.S.
$624.00 Canada
(Battery)
$250.00 (Section)
2022-2023 Chevrolet
Bolt EUV
Drive Motor Battery Replacement
18-NA-236
19-NA-194
5031030 (Battery)
5030410 (Section)
$500.00 U.S.
$624.00 Canada
(Battery)
$250.00 (Section)
2017-2022 Chevrolet
Bolt EV/EUV
Drive Motor Battery Replacement
Part Warranty
22-NA-119
5031030 (Battery)
5030410 (Section)
$500.00 U.S.
$624.00 Canada
(Battery)
$250.00 (Section)
2023- 2025 Cadillac
LYRIQ
High Voltage Drive Motor Battery
23-NA-217
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
2025 Cadillac OPTIQ
High Voltage Drive Motor Battery
23-NA-217
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
2025 Cadillac
Escalade IQ
High Voltage Drive Motor Battery
23-NA-202
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
High Voltage Drive Motor Battery
23-NA-202
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
High Voltage Drive Motor Battery
23-NA-202
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
2024-2025 Chevrolet
Silverado EV
High Voltage Drive Motor Battery
23-NA-202
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
High Voltage Drive Motor Battery
23-NA-202
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
2024-2025 Chevrolet
Blazer EV
High Voltage Drive Motor Battery
23-NA-217
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
2024-2025 Chevrolet
Equinox EV
High Voltage Drive Motor Battery
23-NA-217
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
Page 4
Applicable Vehicles
2022-2025 BrightDrop
Zevo 600
December, 2024
Component
Bulletin No.: 18-NA-180
Bulletin Number
High Voltage Drive Motor Battery
23-NA-202
Labor Operation
(Refer to LTG for
Published Times)
Net / Admin
Allowance*
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
2024-2025 BrightDrop
Zevo 400
High Voltage Drive Motor Battery
23-NA-202
5031630 (Battery)
$500.00 U.S.
$624.00 Canada
(Battery)
2024-2025 Chevrolet
Corvette E-Ray
High Voltage Drive Motor Battery
23-NA-217
5031630 (Battery)
N/A
*An additional $20 administrative allowance for processing the exchange may be added to the listed amount.
Battery Returns and Core Non-Return Fee
The expeditious return of existing Lithium-Ion battery packs/modules is imperative for purposes of:
• Ensuring proper root cause analysis for future product improvements.
• Reducing potential environmental impact by allowing GM or its vendors to properly remanufacture or recycle the
returned Lithium-Ion battery packs/modules.
• Promoting consumer and dealership technician safety by returning these Lithium-Ion battery packs/modules to
properly trained individuals for repair, reconditioning or recycling.
• Creating additional supply of remanufactured Lithium-Ion battery packs/modules to address increasing demand.
If a dealer does not return the Lithium-Ion battery packs/modules removed from the vehicle within 30 days, they will
be charged a core non-return fee in the amount published by GM.
To be considered undamaged, the return battery must meet the following criteria as confirmed by an
authorized GM dealer:
• Has not been involved in a collision resulting in airbag deployment
• Does not have visible external battery damage
• Has not been internally exposed to moisture or coolant (Customer Pay)
• Has not been modified or tampered with outside of GM approved repairs (Customer Pay & Warranty)
• Has been diagnosed with an internal fault (Customer Pay & Warranty)
Storage Guidelines:
Important: The provided crates are intended/rated for reuse and must be handled with care. Do not expose the
crate to rain, snow or any other environment that will cause moisture related damage.
• Store the Lithium-Ion Battery flat.
• Store the Lithium-Ion Battery in an environmentally protected area.
• Maintain the Lithium-Ion Battery at room temperature.
• Protect the Lithium-Ion Battery from exposure to liquids.
• Protect the Lithium-Ion Battery from physical damage.
• Store the Lithium-Ion Battery in a limited-access area.
Bulletin No.: 18-NA-180
December, 2024
Page 5
Warranty Information
Required (Warranty Administrator) – Document the OLD and NEW Battery BINs in the “Correction” field on the
job card. (Per SI service procedure, the technician must record the old and the new Battery BIN on repair order. For
BIN location, see image below)
6769909
Effective January 1, 2024 (U.S.) and February 15, 2024 (Canada), submit the exchange battery pack/module part
number in the warranty transaction. The new Interim Additional Labor Compensation will be submitted in the Net
Item field.
Labor Operation
Labor Time
Parts
Net / Admin Allowance
Use Labor Operation in
Applicable Bulletin or
Labor Time Guide
Use Published Labor Time in Applicable
Bulletin or Labor Time Guide
Enter Lithium-Ion
Battery Pack
Part Number
Submit Interim Additional Labor
Compensation*
*Add an additional $20 allowance for processing the return of the battery/battery section(s).
To the extent the contents of this bulletin conflict with the terms set forth in previous Lithium-Ion bulletins issued by
GM (including all administrative allowance references), the terms of this bulletin will govern.
Version Information
Version
15
Modified
Released May 25, 2018
Revised March 20, 2019 – Revised the Subject, added Model Year 2019 Buick LaCrosse
and changed the “status” of the 2018-2019 Buick LaCrosse, 2016-2018 Chevrolet Malibu,
2016-2018 Chevrolet Silverado and 2016-2018 GMC Sierra that were previously
categorized as “Yes” in the On TAC Restriction column to “No.” Added 2017-2019
Chevrolet Bolt EV Battery Section Labor Operation and Net / Admin Allowance
information and remove PIC6194 and PIT5513.
Revised April 28, 2020 – Added the 2020 Model Year and updated the information under
High Voltage Battery Exchange Process and Transaction Submission Information,
Reference Information Table and Battery Returns sections.
Revised October 21, 2021 – Added the 2021–2022 Model Years and updated the
Chevrolet Volt, Bolt/Bolt EUV information in the Reference Information table.
Revised August 31, 2022 – Added the 2023 Model Year, updated Important statement
and Reference Information Table.
Revised October 27, 2022 – Updated Important statement and added additional bulletin
references in the Reference Information table.
Revised January 18, 2023 – Updated the U.S. Dealers Speirs New Technologies Battery
Service Center phone number.
Revised January 01, 2024 – Added 2024 Model Year and Updated Reference Table.
Page 6
December, 2024
Bulletin No.: 18-NA-180
Revised January 08, 2024 – Verbiage Corrections.
Revised February 01, 2024 – Added New Interim Additional Labor Compensation
section, added return battery information under Battery Returns and Core Non-Return
Fee section, added an Important statement under Storage Guidelines and updated information in Net / Admin Allowance column of Warranty information.
Revised February 16, 2024 – Updated effective date for Canada in the first paragraph
and under Warranty Information and added the Corvette E-Ray information to the
Reference Information table.
Revised April 19, 2024 – Added Warranty Administrator statement to Warranty
Information.
Revised August 20, 2024 – Added the 2025 Model Year, updated the date under New
Interim Additional Labor Compensation, and added applicable vehicles to the reference
information table.
Revised November 21, 2024 – Added Cadillac Escalade IQ and supporting information
and updated Warranty Information.
Revised December 12, 2024 – Added Cadillac OPTIQ and supporting information.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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TSB/Document ID: 18-NA-180
Replacement Service Bulletin Number:
MFR Communication Date: 2024-12-12
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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