NHTSA ID Number: 11012678
Manufacturer Communication Number: 18-NA-180
TSB/Document Date: 2025-01-08
Summary
This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
Bulletin No.: 18-NA-180
Service Bulletin
Date: December, 2024
WARRANTY ADMINISTRATION
Subject:
Brand:
Warranty Administration – Lithium-Ion Battery Exchange Process and
Transaction Submission Information
Model:
Model Year:
from
to
VIN:
from
to
—
—
Propulsion:
—
Passenger Cars and
Light Duty Trucks
2025 and Prior
Chevrolet
GMC
Involved Region or Country
United States and Canada
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws
applicable to the activities it performs under this bulletin, including but not limited to handling, deploying,
preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a
conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you
must follow those applicable laws.
Effective January 1, 2024 (U.S.) and February 15, 2024 (Canada), GM is changing part of the process for LithiumIon battery packs and modules (sections and kits) used for warranty and recall repairs. Rather than dealers
exchanging battery packs/modules with no upfront cost and receiving an administrative allowance upon job
completion, dealers will now order and pay for battery packs/modules upfront and receive their approved parts
markup based on the Dealer price that will now be published in GM’s Electronic Parts Catalog (EPC) upon
submission of a claim in accordance with GM’s Service Policies & Procedure Manual.
This enhanced structure will help further customer EV adoption by making repairs for battery packs/modules
affordable for customers in the event a retail repair is required. The availability of affordable EV repairs will also help
drive these customers back to GM dealerships for their service needs.
New Interim Additional Labor Compensation
To respond to concerns raised that dealerships are learning new technology and new processes related to the
continued EV transition, including developing efficient repair, safety, return, and other associated processes, GM will
provide dealers with the ability to claim up to $500 ($624 in Canada) in additional labor on all job cards for battery
pack/module replacements. This Interim Additional Labor Compensation is intended to be phased out over time and
will be reevaluated after January 1, 2025. During this acclimation period, dealers are encouraged to take advantage
of the job time study amendment process to provide feedback if tasks are consistently taking longer than the times
listed in GM's time guide.
Ordering
The logistics behind the Lithium-Ion exchange program will remain in place: dealers will still order the subject
Lithium-Ion battery packs and modules through GM’s authorized Battery Service Centers (BSCs), all orders must be
for an existing VIN requiring service, and these orders must still be pre-approved through the GM Technical Assistance Center (TAC). Once approved through TAC, contact the following for part exchange:
• U.S Dealers (Ultium Vehicles): Contact Label Master via Global Connect, EV High Voltage Battery Orders &
Returns, Label Master Portal or 1-844-931-4966.
Copyright 2024 General Motors. All Rights Reserved.
Page 2
December, 2024
Bulletin No.: 18-NA-180
• U.S. Dealers (Non-Ultium Vehicles): Contact Speirs New Technologies via Global Connect, EV High Voltage
Battery Orders & Returns, SNT ALFRED portal or (833) 334-6272.
• Canada Dealers: Contact York Electronic at (888) 650-9675. York Electronics is the GM authorized Battery
Service Center (BSC) in Canada.
The Battery Service Center (BSC) will notify GM of the order which will generate an invoice to the dealer for the cost
of the Lithium-Ion battery or module based on current catalog pricing.
Reference Information Table
The following reference information table is a summary of model years, vehicles, components, applicable bulletins,
and Labor Operations. This list is subject to change. Components referenced in the table below are covered per the
terms of the New Vehicle Limited Warranty for a minimum period of 8 years or 100,000 miles (160,000 km),
whichever comes first. Certain emissions coverages may have a longer coverage period. Refer to the vehicle’s
Limited Warranty and Owner Assistance Information booklet for warranty details.
Important: Select EV Batteries are under TAC restriction and require TAC authorization for replacement. Please
refer to applicable bulletin listed below for details and requirements.
Reference Information
Applicable Vehicles
Component
2012-2016 Buick
LaCrosse
2012-2017 Buick
Regal
Generator Control and Battery
Module Replacement (Powerpack)
Generator Battery Section
Replacement
2018-2019 Buick
LaCrosse
Bulletin Number
Labor Operation
(Refer to LTG for
Published Times)
Net / Admin
Allowance*
18-NA-236
5031400
(Powerpack)
5031050 (Battery
Section)
$270.00 (Powerpack)
$170.00 (Battery
Section)
High Voltage Battery Replacement
Cell Battery Module Replacement
18-NA-236
5031630 (Battery)
5030410 (Cell
Battery Module)
$250.00 (Battery)
$250.00 (Cell Battery
Module)
2014-2016 Cadillac
ELR
Drive Motor Battery Replacement
Drive Motor Battery Section (Cell
Battery) Replacement
Drive Motor Generator Battery
Overhaul
18-NA-236
19-NA-214
19-NA-242
5031030 (Battery)
5030290 (Battery
Section)
5031742 (Overhaul)
$400.00 (Battery)
$250.00 (Battery
Section)
2017-2018 Cadillac
CT6 Plug-in
Hybrid EV Battery Pack
Replacement
19-NA-203
5031630 (Battery)
$500.00 (Battery)
2013-2014 Chevrolet
Malibu ECO
Generator Control and Battery
Module Replacement (Powerpack)
Generator Battery Section
Replacement
18-NA-236
5031400
(Powerpack)
5031050 (Battery
Section)
$270.00 (Powerpack)
$170.00 (Battery
Section)
2014 Chevrolet Impala
ECO
Generator Control and Battery
Module Replacement (Powerpack)
Generator Battery Section
Replacement
18-NA-236
5031400
(Powerpack)
5031050 (Battery
Section)
$270.00 (Powerpack)
$170.00 (Battery
Section)
Drive Motor Battery Replacement
19-NA-192
22–NA-233
5031030 (Battery)
5031742 (Overhaul)
$400.00 (Battery)
2016-2019 Chevrolet
Malibu E2 HEV
Drive Motor Generator Battery
Replacement
Drive Motor Generator Battery
Section Replacement
18-NA-236
5031630 (Battery)
5030410 (Section)
$400.00 (Battery)
$250.00 (Section)
2011-2015 Chevrolet Volt
Drive Motor Generator Battery
Replacement
Drive Motor Generator Battery
Section Replacement
Drive Motor Generator Battery
Overhaul
18-NA-236
19-NA-214
19-NA-242
5031030 (Battery)
5030290 (Section)
5031742 (Overhaul)
$400.00 (Battery)
$250.00 (Section)
Bulletin No.: 18-NA-180
December, 2024
Page 3
Applicable Vehicles
Component
Bulletin Number
Labor Operation
(Refer to LTG for
Published Times)
Net / Admin
Allowance*
2016-2019 Chevrolet Volt
Drive Motor Generator Battery
Replacement
Drive Motor Generator Battery
Section Replacement
18-NA-236
19-NA-214
5031030 (Battery)
5031700 (Section)
$400.00 (Battery)
$250.00 (Section)
2016-2018 Chevrolet
Silverado
High Voltage Battery Replacement
Cell Battery Module Replacement
18-NA-236
5031630 (Battery)
5030410 (Cell
Battery Module)
$250.00 (Battery)
$250.00 (Module)
2016-2018 GMC
Sierra
High Voltage Battery Replacement
Cell Battery Module Replacement
18-NA-236
5031630 (Battery)
5030410 (Cell
Battery Module)
$250.00 (Battery)
$250.00 (Module)
Drive Motor Battery Replacement
18-NA-236
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TSB/Document ID: 18-NA-180
Replacement Service Bulletin Number:
MFR Communication Date: 2024-12-12
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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