NHTSA ID Number: 11012620
Manufacturer Communication Number: I-24-08 (R03)
TSB/Document Date: 2025-01-08
Summary
Indian
Motorcycle has determined that model year 2020-2024 Challenger, 2022-2024 Pursuit and 2024 Chief motorcycles may encounter a scenario in which the Vehicle Control Module (VCM) or Wireless Control Module (WCM) may not fully power off, resulting in unnecessary current draw from the battery. To address this concern, Indian Motorcycle has released this Service Bulletin with instructions to update the VCM and/or WCM software.
SERVICE BULLETIN
— Confidential and Proprietary —
Release Date: September 12, 2024
Expiration September 12, 2026
Date:
IND
Communication #: I-24-08
Model Year(s): 2020–2024
VERSION: R03 (December 19, 2024)
IMPORTANT
If you are working with a printed copy, please verify you have the most current version of this document.
Revision
R01
Release Date
Update
9/12/2024
R02
9/17/2024
R03
12/19/2024
Initial Service Bulletin Release
Bulletin part I-24-08-CA should not be performed on
2020 Challenger models until further notice. See the
DEX alert for “Service Bulletin I-24-08 UPDATE” for
more details.
2020 Challenger models are available for bulletin
completion
S U B J E C T : S O F T WA R E U P D AT E F O R U N N E C E S S A R Y C U R R E N T D R AW
PURPOSE
Indian Motorcycle has determined that model year 2020-2024 Challenger, 2022-2024 Pursuit and 2024 Chief
motorcycles may encounter a scenario in which the Vehicle Control Module (VCM) or Wireless Control Module
(WCM) may not fully power off, resulting in unnecessary current draw from the battery.
To address this concern, Indian Motorcycle has released this Service Bulletin with instructions to update the VCM
and/or WCM software.
IMPORTANT
Indian Motorcycle advises always keeping the motorcycle on a battery tender when not in use to maintain optimal
battery performance. For further battery maintenance and storage information, please refer to the owner’s manual.
D E A L E R - W H AT T O D O ?
Dealers are required to review their sales records and make arrangements with customers for Bulletin completion. In
addition to consumer units, dealers are required to repair any affected units in their inventory.
P O L A R I S A D V E N T U R E S O U T F I T T E R S - W H AT T O D O ?
Outfitters should make arrangements to have affected vehicles repaired according to the Service Bulletin as soon as
possible and prioritize non-affected vehicles for rental use.
The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the
written consent of Polaris Inc.
I-24-08 (R03)
© 2024 Polaris Inc.
Page 1 of 12
Q U I C K R E F E R E N C E TA B L E
Reference the table below for details related to this Safety Recall and some of the requirements.
NOTICE
For additional reference information not included in the document, click HERE
Parts Availability
NA
Parts Ordering
NA
Parts Destruction or Disposal
NA
Required Special Tools
Digital Wrench® II
Multilink XP cable
Claim Submission Type
Service Bulletin Warranty Claim
REQUIRED?
LINK / ADDITIONAL
INFORMATION
Training Requirement
N
.
Inspection Required
N
Parts removed during repair to be
returned to Polaris?
N
Are Service Parts Affected?
N
Photo Requirements
N
Part Serial Number entry
N
Secondary Technician Audit
N
ITEM
The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the
written consent of Polaris Inc.
I-24-08 (R03)
© 2024 Polaris Inc.
Page 2 of 12
WA R R A N T Y C L A I M I N F O R M AT I O N
BULLETIN #
LABOR
ALLOWANCE
DESCRIPTION
PART NUMBER /
DESCRIPTION
2024 Challenger / Pursuit
VCM1 / WCM Software Update
I-24-08-AA
0.3 hours
(18 minutes)
0000541 (QTY 1) Bulletin Misc
Labor
2024 Chief / Chief Bobber / Super Chief / Sport Chief
I-24-08-BA
VCM Software Update
0.3 hours
(18 minutes)
0000541 (QTY 1) Bulletin Misc
Labor
2020-2023 Challenger / 2022-2023 Pursuit
I-24-08-CA
WCM Software Update
0.3 hours
(18 minutes)
0000541 (QTY 1) Bulletin Misc
Labor
CLAIM SUBMISSION
• US / Canada Dealers: On DEX, go to Service and Warranty > Start a New Warranty Claim. Select Service Bulletin >
Enter the VIN / PIN and Retrieve Registration. Select Indian Motorcycle® I-24-08 and Send Claim.
Click here to start a Warranty Claim
• International Dealers: On iDEX, go to Service and Warranty > Warranty Claims > Start a New Warranty Claim.
Select Service Bulletin > Enter the VIN / PIN and Retrieve Registration. Select Indian Motorcycle® I-24-08 and Send
Claim.
Click here to start a Warranty Claim
The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the
written consent of Polaris Inc.
I-24-08 (R03)
© 2024 Polaris Inc.
Page 3 of 12
AFFECTED MODELS
MODEL YEAR
MODELS
AFFECTED RANGE
2020-2024
Challenger
2022-2024
Pursuit
2024
Chief / Chief Bobber
Super Chief / Sport Chief
Reference Unit Inquiry on the dealer website
or the Service Communications list on the
STOP site to look up affected units.
The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the
written consent of Polaris Inc.
I-24-08 (R03)
© 2024 Polaris Inc.
Page 4 of 12
R E PA I R O V E R V I E W
In this procedure, the motorcycle VCM and/or WCM software (depending on the motorcycle model) will be updated
by using Digital Wrench II.
CRITICAL STEPS
The following procedure steps are critical to a successful repair:
1. Select the correct controller on DWII (step 5) and do not power off the motorcycle during update process.
2. Power cycle the motorcycle after the software update.
The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the
written consent of Polaris Inc.
I-24-08 (R03)
© 2024 Polaris Inc.
Page 5 of 12
I-24-08-AA CHALLENGER / PURSUIT
V C M 1 / W C M S O F T WA R E U P D AT E
TOOLS REQUIRED
• Digital Wrench® II
• Multilink XP cable
• Battery Tender (minimum 1 amp)
V E H I C L E P R E PA R AT I O N
IMPORTANT
This procedure requires the use of Digital Wrench® II.
Connect a battery tender to the vehicle during the
programming procedure.
1. Park motorcycle on a flat surface, fully extend side
stand, and make sure vehicle is stable.
2. Turn off the motorcycle.
3. Verify that the most current version of Digital Wrench
II has been installed on your PC or laptop. For
installation instructions, Click HERE to view the
Digital Wrench II user manual or visit “Other
Publications” on the left navigation menu of the DEX
STOP site.
4. Connect MultiLink XP cables to PC and motorcycle.
Then power on the motorcycle. Do NOT start.
CAUTION
Make sure the vehicle has sufficient battery voltage and
is connected to a battery tender before the reflash.
Failure to do so may result in a reflash crash and
damage the ECM.
The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the
written consent of Polaris Inc.
I-24-08 (R03)
© 2024 Polaris Inc.
Page 6 of 12
V C M 1 / W C M S O F T WA R E U P D AT E
PROGRAMMING PROCEDURE
5. Select Vehicle 1 (VCM1) and Wireless Control
Module (WCM). Then select
Update ECU(s).
1. Open the Digital Wrench II application.
2. Select Auto Identify.
IMPORTANT
3. Select Vehicle Update.
Make sure you selected both WCM and VCM1 to
update both controllers.
NOTICE
Digital Wrench II will automatically identify current
software and determine if an update is required.
6. Once the update is complete, select the continue
button and leave Digital Wrench II connected and the
ignition powered ON. Do NOT touch the motorcycle
for 40 seconds.
NOTICE
During the WCM software update, the motorcycle will
power off and back on.
7. Power the ignition off and wait 130 seconds.
4. Select Continue.
IMPORTANT
Do not touch the power or controls during this time.
8. Nuisance fault codes may appear after the WCM
software update. Clear all fault codes after the
software update is complete.
SUBMITTING A CLAIM
Click the link below to start a Warranty Claim. Select
I-24-08-AA
• US / Canada Dealers: Click here to start a Warranty
Claim
• International Dealers:Click here to start a Warranty
Claim
The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the
written consent of Polaris Inc.
I-24-08 (R03)
© 2024 Polaris Inc.
Page 7 of 12
I-24-08-BA CHIEF / CHIEF BOBBER /
SUPER CHIEF / SPORT CHIEF VCM SOFTWA R E U P D AT E
TOOLS REQUIRED
• Digital Wrench® II
• Multilink XP cable
• Battery Tender (minimum 1 amp)
V E H I C L E P R E PA R AT I O N
IMPORTANT
This procedure requires the use of Digital Wrench® II.
Connect a battery tender to the vehicle during the
programming procedure.
1. Park motorcycle on a flat surface, fully extend side
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TSB/Document ID: I-24-08 (R03)
Replacement Service Bulletin Number:
MFR Communication Date: 2024-12-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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