NHTSA ID Number: 11012620
Manufacturer Communication Number: I-24-08 (R03)
TSB/Document Date: 2025-01-08
Summary
Indian Motorcycle has determined that model year 2020-2024 Challenger
, 2022-2024 Pursuit and 2024 Chief motorcycles may encounter a scenario in which the Vehicle Control Module (VCM) or Wireless Control Module (WCM) may not fully power off, resulting in unnecessary current draw from the battery. To address this concern, Indian Motorcycle has released this Service Bulletin with instructions to update the VCM and/or WCM software.
stand, and make sure vehicle is stable.
2. Turn off the motorcycle.
3. Verify that the most current version of Digital Wrench
II has been installed on your PC or laptop. For
installation instructions, Click HERE to view the
Digital Wrench II user manual or visit “Other
Publications” on the left navigation menu of the DEX
STOP site.
4. Connect MultiLink XP cables to PC and motorcycle.
Then power on the motorcycle. Do NOT start.
CAUTION
Make sure the vehicle has sufficient battery voltage and
is connected to a battery tender before the reflash.
Failure to do so may result in a reflash crash and
damage the ECM.
The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the
written consent of Polaris Inc.
I-24-08 (R03)
© 2024 Polaris Inc.
Page 8 of 12
V C M S O F T WA R E U P D AT E
PROGRAMMING PROCEDURE
5. Select Vehicle 1 (VCM). Then select
Update ECU(s).
1. Open the Digital Wrench II application.
2. Select Auto Identify.
NOTICE
Digital Wrench II will automatically identify current
software and determine if an update is required.
3. Select Vehicle Update.
6. Once the update is complete, select the continue
button and leave Digital Wrench II connected and the
ignition powered ON. Do NOT touch the motorcycle
for 40 seconds.
7. Power the ignition off and wait 130 seconds.
IMPORTANT
Do not touch the power or controls during this time.
SUBMITTING A CLAIM
Click the link below to start a Warranty Claim. Select
I-24-08-BA
4. Select Continue.
• US / Canada Dealers: Click here to start a Warranty
Claim
• International Dealers:Click here to start a Warranty
Claim
The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the
written consent of Polaris Inc.
I-24-08 (R03)
© 2024 Polaris Inc.
Page 9 of 12
I-24-08-CA CHALLENGER / PURSUIT
W C M S O F T WA R E U P D AT E
TOOLS REQUIRED
• Digital Wrench® II
• Multilink XP cable
• Battery Tender (minimum 1 amp)
V E H I C L E P R E PA R AT I O N
IMPORTANT
This procedure requires the use of Digital Wrench® II.
Connect a battery tender to the vehicle during the
programming procedure.
1. Park motorcycle on a flat surface, fully extend side
stand, and make sure vehicle is stable.
2. Turn off the motorcycle.
3. Verify that the most current version of Digital Wrench
II has been installed on your PC or laptop. For
installation instructions, Click HERE to view the
Digital Wrench II user manual or visit “Other
Publications” on the left navigation menu of the DEX
STOP site.
4. Connect MultiLink XP cables to PC and motorcycle.
Then power on the motorcycle. Do NOT start.
CAUTION
Make sure the vehicle has sufficient battery voltage and
is connected to a battery tender before the reflash.
Failure to do so may result in a reflash crash and
damage the ECM.
The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the
written consent of Polaris Inc.
I-24-08 (R03)
© 2024 Polaris Inc.
Page 10 of 12
W C M S O F T WA R E U P D AT E
PROGRAMMING PROCEDURE
5. Select Wireless Control Module (WCM). Then
select
Update ECU(s).
1. Open the Digital Wrench II application.
2. Select Auto Identify.
NOTICE
3. Select Vehicle Update.
Digital Wrench II will automatically identify current
software and determine if an update is required.
6. Once the update is complete, select the continue
button and leave Digital Wrench II connected and the
ignition powered ON. Do NOT touch the motorcycle
for 40 seconds.
NOTICE
During the WCM software update, the motorcycle will
power off and back on.
7. Power the ignition off and wait 130 seconds.
IMPORTANT
Do not touch the power or controls during this time.
4. Select Continue.
8. Nuisance fault codes may appear after the WCM
software update. Clear all fault codes after the
software update is complete.
SUBMITTING A CLAIM
Click the link below to start a Warranty Claim. Select
I-24-08-CA
• US / Canada Dealers: Click here to start a Warranty
Claim
• International Dealers:Click here to start a Warranty
Claim
The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the
written consent of Polaris Inc.
I-24-08 (R03)
© 2024 Polaris Inc.
Page 11 of 12
S U P P L E M E N TA L I N F O R M AT I O N
C U S T O M E R N O T I F I C AT I O N
Dealers are required to review their sales records and make arrangements with customers for Bulletin completion. In
addition to consumer units, dealers are required to correct any affected units in their inventory. Indian Motorcycle will
be mailing a notification letter to consumers affected by this Bulletin. Indian Motorcycle will also send an email to
owners for whom Indian Motorcycle has a valid email address.
REFERENCE INFO
A D D I T I O N A L R E F E R E N C E I N F O R M AT I O N
For additional reference information not included in the document, click HERE.
The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is
provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the
written consent of Polaris Inc.
I-24-08 (R03)
© 2024 Polaris Inc.
Page 12 of 12
Indian Motorcycle
Company
P.O. Box 47700
Medina, MN 55340-9960
IMPORTANT NOTICE
This notice applies to your vehicle
Subject: 2020-2024 Chief / Challenger / Pursuit Software
Update for Battery Performance
Le
tte
r
VIN: I-24-08
First Name Last Name
Address
City, State ZIP
Dear Indian Motorcycle Owner,
Thank you for purchasing an Indian Motorcycle. To start, we want to thank you for being an Indian Motorcycle owner. You
and all our owners are what fuels our pioneering spirit to continue ensured growth of our rider community.
This notice is to inform you that an issue identified with your motorcycle does not meet Indian Motorcycle product quality
standards. Our records show you have purchased an affected vehicle.
The reason for this notice:
m
er
Indian Motorcycle has determined that your model year 2020-2024 Challenger, 2022-2024 Pursuit, or 2024 Chief
motorcycle(s) may encounter a scenario in which the Vehicle Control Module (VCM) or Wireless Control Module (WCM)
may not fully power off, resulting in unnecessary current draw from the battery. This may lead to decreased battery
performance.
What you should do:
su
At your convenience, please contact your authorized Indian Motorcycle dealer to schedule an appointment to have the
repairs performed. The repair is a simple software update and can only be performed by an authorized Indian Motorcycle
dealer. This repair should take approximately 20 minutes.
What your dealership will do:
on
Reminder to keep the motorcycle on a battery tender when not in use to maintain optimal battery performance. For further
battery maintenance and storage information, please refer to the owner’s manual.
.C
To address this concern, Indian Motorcycle has released a Service Bulletin with instructions to update the VCM and/or
WCM software. This work will be performed by your dealer at no cost to you.
.S
This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if
some of the contact information in this notice is incorrect, please contact your dealer to complete a transfer of ownership.
Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within 10
working days after the day on which the notice is received.
U
If you need assistance contacting or locating an Indian Motorcycle dealer, or if you have questions your
Indian Motorcycle dealer is not able to address, contact our Indian Motorcycle Owner Connections
Department at 1-877-204-3697, scan the QR code, or go to https://www.polaris.com/en-us/help-center/.
We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing
world-class products for riders to enjoy.
Sincerely,
Indian Motorcycle Company
Indian Motorcycle
Company
P.O. Box 47700
Medina, MN 55340-9960
IMPORTANT NOTICE
This notice applies to your vehicle
Subject: 2020-2024 Chief / Challenger / Pursuit Software
Update for Battery Performance
er
Le
tte
r
VIN: I-24-08
First Name Last Name
Address
City, State ZIP
Dear Indian Motorcycle Owner,
Thank you for purchasing an Indian Motorcycle. To start, we want to thank you for being an Indian Motorcycle owner. You
and all our owners are what fuels our pioneering spirit to continue ensured growth of our rider community.
This notice is to inform you that an issue identified with your motorcycle does not meet Indian Motorcycle product quality
standards. Our records show you have purchased an affected vehicle.
The reason for this notice:
su
m
Indian Motorcycle has determined that your model year 2020-2024 Challenger, 2022-2024 Pursuit, or 2024 Chief
motorcycle(s) may encounter a scenario in which the Vehicle Control Module (VCM) or Wireless Control Module (WCM)
may not fully power off, resulting in unnecessary current draw from the battery. This may lead to decreased battery
performance.
What you should do:
C
on
At your convenience, please contact your authorized Indian Motorcycle dealer to schedule an appointment to have the
repairs performed. The repair is a simple software update and can only be performed by an authorized Indian Motorcycle
dealer. This repair should take approximately 20 minutes.
Reminder to keep the motorcycle on a battery tender when not in use to maintain optimal battery performance. For further
battery maintenance and storage information, please refer to the owner’s manual.
What your dealership will do:
a
To address this concern, Indian Motorcycle has released a Service Bulletin with instructions to update the VCM and/or
WCM software. This work will be performed by your dealer at no cost to you.
an
ad
If you need assistance contacting or locating an Indian Motorcycle dealer, or if you have questions your
Indian Motorcycle dealer is not able to address, contact our Indian Motorcycle Owner Connections
Department at 1-877-204-3697, scan the QR code, or go to https://www.polaris.com/en-ca/help-center/.
C
We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing
world-class products for riders to enjoy.
Sincerely,
Indian Motorcycle Company
This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact
information in this notice is incorrect, please contact your dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor
receiving this notice must forward a copy of this notice to the lessee within 10 working days after the day on which the notice is received.
Polaris Industries Ltd.
Consumer Service Department
50 Prairie Way
Winnipeg, MB, CA R2J – 3J8
Ref: I2408
*External Email* Think Before You Click.
Date: December 19, 2024
ATTN: All Service Personnel
Subject: Service Bulletin I-24-08 - 2020 Challenger UPDATE
Service Bulletin I-24-08
Indian Motorcycle has released the Wireless Control Module (WCM) update
for 2020 Challenger models.
Indian Motorcycle has determined that model year 2020-2024 Challenger, 20222024 Pursuit and 2024 Chief motorcycles may encounter a scenario in which the
Vehicle Control Module (VCM) or Wireless Control Module (WCM) may not fully
power off, resulting in unnecessary current draw from the battery.
To address this concern, Indian Motorcycle has released this Service Bulletin
with instructions to update the VCM and/or WCM software.
Indian Motorcycle advises always keeping the motorcycle on a battery tender
when not in use to maintain optimal battery performance. For further battery
maintenance and storage information, please refer to the owner’s manual.
View I-24-08 Service Bulletin
Affected Units
2020-2024 Challenger
2022-2024 Pursuit
2024 Chief
Reference Unit Inquiry on the dealer website or the Service Communications list
on the STOP site to look up affected units.
Please contact Indian Motorcycle Service by phone at 800-330-9407 or through
Ask Polaris with any questions or concerns.
Thank you for your attention.
Sincerely,
- Indian Motorcycle Service
© 2024 Polaris Industries Inc. | 2100 Highway 55, Medina, MN 55340
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TSB/Document ID: I-24-08 (R03)
Replacement Service Bulletin Number:
MFR Communication Date: 2024-12-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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