NHTSA ID Number: 11012542
Manufacturer Communication Number: Circular 27BQ_REV8
TSB/Document Date: 2025-01-07
Summary
Under this service action, Audi dealers will replace the starter-alternator in affected vehicles at no cost to owners. A defective starter-alternator may inhibit start/stop functionality which could increase CO2 and other emissions while the vehicle is stopped. Emissions still remain within certification standards. Updated affected vehicle chart, owner notification letters, parts and claiming sections to reflect the addition of the final wave of vehicles. Updated work instructions (battery charger must be connected before checking starter/generator software version).
COOLANT (concentrate)
or
COOLANT (pre-mix)
USA
ONLY
As needed**
G 12E100S1
COOLANT (concentrate)
CANADA
ONLY
**Observe the warranty parameters for invoicing coolant:
•
US Dealers: Audi Warranty Online > Resource Center > Oil Capacity Chart
•
Canadian Dealers: Warranty Policies & Procedures Manual > search CAWP 21-03
1.00
N 90097001
SEAL RING
Up to 2.00
N 91071801
SCREW, HEX. HD.
(if necessary)
4.00
N 91096801
HEXAGON SOCKET OVAL HEAD BOLT
(COMBI)
1.00
WHT008729A
SEAL RING
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
27BQ Page 10 of 28
Criteria I.D.
SC or 24 or 34 or 44 or 54
LABOR
Labor Op
Time Units
Description
2726 19 45
SEE ELSA
Integr. starter-alternator remove+reinstall
2706 89 50
SEE ELSA
Battery charge
0150 00 60
Time stated on
diagnostic protocol
GFF/Guided functions
(GFF Operations – including SW version check)
PARTS
Quantity
Part Number
Description
1.00
06M121488A
GASKET
1.00
4N0903028S
Alternator*
As needed**
G 12E100S1
or
G 12E050S0
COOLANT (concentrate)
or
COOLANT (pre-mix)
USA
ONLY
As needed**
G 12E100S1
COOLANT (concentrate)
CANADA
ONLY
**Observe the warranty parameters for invoicing coolant:
•
US Dealers: Audi Warranty Online > Resource Center > Oil Capacity Chart
•
Canadian Dealers: Warranty Policies & Procedures Manual > search CAWP 21-03
1.00
N 90097001
SEAL RING
Up to 2.00
N 91071801
SCREW, HEX. HD.
(if necessary)
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi
of America, Inc. and Audi Canada. All Rights Reserved.
27BQ Page 11 of 28
Criteria I.D.
RS or 26 or 36 or 46 or 56
LABOR
Labor Op
Time Units
Description
2726 19 23
SEE ELSA
Integr. starter-alternator remove+reinstall
2726 55 73
SEE ELSA
Integr. starter-alternator replace
2706 89 50
SEE ELSA
Battery charge
0150 00 60
Time stated on
diagnostic protocol
GFF/Guided functions
(GFF Operations – including SW version check)
PARTS
Quantity
Part Number
Description
1.00
4N1903028B
Alternator*
As needed**
G 12E100S1
or
G 12E050S0
COOLANT (concentrate)
or
COOLANT (pre-mix)
USA
ONLY
As needed**
G 12E100S1
COOLANT (concentrate)
CANADA
ONLY
**Observe the warranty parameters for invoicing coolant:
•
US Dealers: Audi Warranty Online > Resource Center > Oil Capacity Chart
•
Canadian Dealers: Warranty Policies & Procedures Manual > search CAWP 21-03
1.00
N 90097001
SEAL RING
1.00
N 91019101
SEAL RING
4.00
N 91096801
HEXAGON SOCKET OVAL HEAD BOLT
(COMBI)
Up to 2.00
N 91071801
SCREW, HEX. HD.
(if necessary)
1.00
WHT008729A
SEAL RING
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
27BQ Page 12 of 28
Customer Letter Example (USA) – WAVE 1 / MAY 2024
This notice applies to your vehicle: ,
Subject: Emissions Service Action 27BQ – Starter - Alternator
Dear Audi Owner,
In cooperation with the United States Environmental Protection Agency and the California Air Resources Board, we are
informing you of our decision to conduct an emissions service action on certain 2019-2020 model year Audi vehicles. Our
records show that you are the owner of a vehicle affected by this action.
About this Emissions Service Action
Under this emissions service action, authorized Audi dealers will replace the starter - alternator in affected vehicles at no cost
to owners. A defective starter-alternator may inhibit start/stop functionality which could increase CO2 and other emissions while
vehicle is stopped. Emissions still remain within certification standards. This work will take about half a day to complete and
will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of
the work, as well as to accommodate their daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer as soon as possible to schedule this
work. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near
you and schedule this service.
Additional Information
•
California owners: California regulations require that this campaign be completed prior to the time you renew your
vehicle registration. Therefore, please make sure that this campaign is completed prior to the renewal of your vehicle
registration, and that you furnish proof of completion to the Department of Motor Vehicles (DMV) in the form of a copy
of the dealer’s repair order, including a signed “Proof of Correction” certificate. You obtain this from your dealer after
the campaign has been completed. Please retain the signed “Proof of Correction Certificate” with your vehicle records.
DO NOT MAIL THIS FORM to the DMV, unless requested.
•
If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter immediately
via first-class mail to the lessee within ten (10) days of receipt.
•
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, if you
have changed your address or sold the vehicle, or if you should have any questions about this communication, please
contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
•
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the
Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).
We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
27BQ Page 13 of 28
Customer Letter Example (USA) – WAVE 2 / AUGUST 2024
This notice applies to your vehicle: ,
Subject: Emissions Service Action 27BQ – Starter - Alternator
Dear Audi Owner,
In cooperation with the United States Environmental Protection Agency and the California Air Resources Board, we are
informing you of our decision to conduct an emissions service action on certain 2019-2021 model year Audi vehicles. Our
records show that you are the owner of a vehicle affected by this action.
About this Emissions Service Action
Under this emissions service action, authorized Audi dealers will replace the starter - alternator in affected vehicles at no cost
to owners. A defective starter-alternator may inhibit start/stop functionality which could increase CO2 and other emissions
while vehicle is stopped. Emissions still remain within certification standards. This work will take about half a day to complete
and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation
of the work, as well as to accommodate their daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer as soon as possible to schedule this
work. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near
you and schedule this service.
Additional Information
•
California owners: California regulations require that this campaign be completed prior to the time you renew your
vehicle registration. Therefore, please make sure that this campaign is completed prior to the renewal of your vehicle
registration, and that you furnish proof of completion to the Department of Motor Vehicles (DMV) in the form of a
copy of the dealer’s repair order, including a signed “Proof of Correction” certificate. You obtain this from your dealer
after the campaign has been completed. Please retain the signed “Proof of Correction Certificate” with your vehicle
records. DO NOT MAIL THIS FORM to the DMV, unless requested.
•
If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter immediately
via first-class mail to the lessee within ten (10) days of receipt.
•
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, if you
have changed your address or sold the vehicle, or if you should have any questions about this communication,
please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
•
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the
Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).
We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
27BQ Page 14 of 28
Customer Letter Example (USA) – WAVE 3 and 4 / OCTOBER/NOVEMBER 2024
This notice applies to your vehicle: ,
Subject: Emissions Service Action 27BQ – Starter-Alternator
Dear Audi Owner,
In cooperation with the United States Environmental Protection Agency and the California Air Resources Board, we are
informing you of our decision to conduct an emissions service action on certain 2019-2022 model year Audi vehicles. Our
records show that you are the owner of a vehicle affected by this action.
About this Emissions Service Action
Under this emissions service action, authorized Audi dealers will replace the starter - alternator in affected vehicles at no cost
to owners. A defective starter-alternator may inhibit start/stop functionality which could increase CO2 and other emissions
while vehicle is stopped. Emissions still remain within certification standards. This work will take about half a day to complete
and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation
of the work, as well as to accommodate their daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer as soon as possible to schedule this
work. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near
you and schedule this service.
Additional Information
•
California owners: California regulations require that this campaign be completed prior to the time you renew your
vehicle registration. Therefore, please make sure that this campaign is completed prior to the renewal of your vehicle
registration, and that you furnish proof of completion to the Department of Motor Vehicles (DMV) in the form of a
copy of the dealer’s repair order, including a signed “Proof of Correction” certificate. You obtain this from your dealer
after the campaign has been completed. Please retain the signed “Proof of Correction Certificate” with your vehicle
records. DO NOT MAIL THIS FORM to the DMV, unless requested.
•
If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter immediately
via first-class mail to the lessee within ten (10) days of receipt.
•
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, if you
have changed your address or sold the vehicle, or if you should have any questions about this communication,
please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
•
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the
Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).
We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
27BQ Page 15 of 28
Customer Letter Example (USA) – WAVE 5 / December 2024
This notice applies to your vehicle: ,
Subject: Emissions Service Action 27BQ – Starter-Alternator
Dear Audi Owner,
In cooperation with the United States Environmental Protection Agency and the California Air Resources Board, we are
informing you of our decision to conduct an emissions service action on certain 2019-2024 model year Audi vehicles. Our
records show that you are the owner of a vehicle affected by this action.
About this Emissions Service Action
Under this emissions service action, authorized Audi dealers will replace the starter - alternator in affected vehicles at no cost
to owners. A defective starter-alternator may inhibit start/stop functionality which could increase CO2 and other emissions
while vehicle is stopped. Emissions still remain within certification standards. This work will take about half a day to complete
and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation
of the work, as well as to accommodate their daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer as soon as possible to schedule this
work. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near
you and schedule this service.
Additional Information
•
California owners: California regulations require that this campaign be completed prior to the time you renew your
vehicle registration. Therefore, please make sure that this campaign is completed prior to the renewal of your vehicle
registration, and that you furnish proof of completion to the Department of Motor Vehicles (DMV) in the form of a
copy of the dealer’s repair order, including a signed “Proof of Correction” certificate. You obtain this from your dealer
after the campaign has been completed. Please retain the signed “Proof of Correction Certificate” with your vehicle
records. DO NOT MAIL THIS FORM to the DMV, unless requested.
•
If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter immediately
via first-class mail to the lessee within ten (10) days of receipt.
•
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, if you
have changed your address or sold the vehicle, or if you should have any questions about this communication,
please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
•
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the
Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).
We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
27BQ Page 16 of 28
Customer Letter Example (Canada) – WAVE 1 / MAY 2024
This notice applies to your vehicle: ,
Subject: Emissions Service Action 27BQ – Starter - Alternator
Dear Audi Owner,
This notice is sent to you in accordance with the requirements of the Canadian Environmental Protection Act, 1999. Audi
has determined that a defect, which relates to a prescribed emission standard, exists in certain 2019-2020 model year
Audi vehicles. Our records show that you are the owner of a vehicle affected by this action.
About this Emissions Service Action
Under this emissions service action, authorized Audi dealers will replace the starter - alternator in affected vehicles at
no cost to owners. A defective starter-alternator may inhibit start/stop functionality which could increase CO2 and other
emissions while vehicle is stopped. Emissions still remain within certification standards. This work will take about half a
day to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional
time for the preparation of the work, as well as to accommodate their daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer as soon as possible to schedule
this work.
On or about April 30, 2024, the necessary repair instructions and parts (if applicable) will be available to your authorized
Audi dealer.
Additional Information
•
If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter
immediately via first-class mail to the lessee within ten (10) days of receipt.
•
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, if
you have changed your address or sold the vehicle, or if you should have any questions about this
communication, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
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TSB/Document ID: Circular 27BQ_REV8
Replacement Service Bulletin Number:
MFR Communication Date: 2024-12-06
MFR Internal Campaign ID/Software Version: 27BQ
Communication Type: Service Campaign
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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- 【🎈𝗜𝗙𝟳𝟰𝟱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝘀 𝟲 𝗲𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝗿𝗲𝘀𝗲𝘁 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝘀—𝗔𝗕𝗦 𝗕𝗹𝗲𝗲𝗱𝗶𝗻𝗴, 𝗢𝗶𝗹 𝗥𝗲𝘀𝗲𝘁, 𝗘𝗣𝗕, 𝗦𝗔𝗦, 𝗧𝗵𝗿𝗼𝘁𝘁𝗹𝗲 𝗥𝗲𝗹𝗲𝗮𝗿𝗻, 𝗮𝗻𝗱 𝗕𝗠𝗦—𝗽𝘂𝘁𝘁𝗶𝗻𝗴 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹-𝗴𝗿𝗮𝗱𝗲 𝗺𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲 𝗯𝗮𝗰𝗸 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗵𝗮𝗻𝗱𝘀.】Spongy brakes? Stuck oil light? Parking brake won't release? Off-center steering? Rough idle after battery disconnect? Draining battery? IF745 handles all with a few taps. One tool covers six dealer-level resets, saving hundreds in labor costs. ❗ NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨ 𝗜𝗙𝟳𝟰𝟱 𝗴𝗼𝗲𝘀 𝗯𝗲𝘆𝗼𝗻𝗱 𝗯𝗮𝘀𝗶𝗰 𝗰𝗼𝗱𝗲 𝗿𝗲𝗮𝗱𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝟭𝟬 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝘀—𝗗𝗧𝗖 𝗟𝗼𝗼𝗸𝘂𝗽, 𝗜/𝗠 𝗥𝗲𝗮𝗱𝗶𝗻𝗲𝘀𝘀, 𝗙𝗿𝗲𝗲𝘇𝗲 𝗙𝗿𝗮𝗺𝗲, 𝗟𝗶𝘃𝗲 𝗗𝗮𝘁𝗮, 𝗢𝟮𝗦, 𝗢𝗕𝗠, 𝗘𝗩𝗔𝗣, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲. 】Pulling a code tells you something is wrong. IF745 tells you what the code means, when the fault happened, and what data surrounds it. Pass emissions with one I/M Readiness tap. Freeze the fault moment with Freeze Frame. Monitor live sensor data in real time. Turn cryptic codes into clear answers.
- 【🛒 𝗜𝗙𝟳𝟰𝟱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝘀 𝗳𝘂𝗹𝗹-𝘀𝘆𝘀𝘁𝗲𝗺 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗮𝗹𝗹 𝗺𝗼𝗱𝘂𝗹𝗲𝘀—𝗲𝗻𝗴𝗶𝗻𝗲, 𝗔𝗕𝗦, 𝗮𝗶𝗿𝗯𝗮𝗴, 𝘁𝗿𝗮𝗻𝘀𝗺𝗶𝘀𝘀𝗶𝗼𝗻, 𝘀𝘁𝗲𝗲𝗿𝗶𝗻𝗴, 𝘀𝘂𝘀𝗽𝗲𝗻𝘀𝗶𝗼𝗻, 𝗯𝗼𝗱𝘆 𝗲𝗹𝗲𝗰𝘁𝗿𝗼𝗻𝗶𝗰𝘀, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲. 】Warning lights on but you don't know why? Skip the $100+ diagnostic fee at the shop. Run a complete self-check from your driveway. IF745 reads and clears fault codes, retrieves ECU info, and displays live data from every accessible module—delivering a full vehicle health report in minutes, without leaving home.
- 【✅𝗜𝗙𝟳𝟰𝟱 𝗳𝗲𝗮𝘁𝘂𝗿𝗲𝘀 𝗮 𝟳-𝗶𝗻𝗰𝗵 𝗱𝗶𝘀𝗽𝗹𝗮𝘆, 𝗲𝗿𝗴𝗼𝗻𝗼𝗺𝗶𝗰 𝗱𝗲𝘀𝗶𝗴𝗻, 𝗪𝗶-𝗙𝗶 𝘂𝗽𝗱𝗮𝘁𝗲𝘀, 𝗮𝗻𝗱 𝘇𝗲𝗿𝗼 𝘀𝘂𝗯𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻 𝗳𝗲𝗲𝘀 𝗳𝗼𝗿 𝗵𝗮𝘀𝘀𝗹𝗲-𝗳𝗿𝗲𝗲 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀.】Large screen means no squinting. Intuitive navigation and customizable data displays put key info at your fingertips. Wi-Fi delivers lifetime free updates without a computer. No recurring fees. No hidden costs. Just a reliable tool that works as hard as you do.
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