Technical Service Bulletin
37 Gearbox: abrupt shifting behavior
37 24 30 2075033/2 December 2, 2024. Supersedes Technical Service Bulletin Group 37 number 24-26 dated
October 8, 2024 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A6, A6 allroad,
and A7

2022 – 2023

All

DL382

Condition
REVISION HISTORY
Revision

Date

Purpose

2

-

Revised Condition (Adjusted verbiage for clarity)
Revised Warranty (Added test drives)

1

10/08/2024

Initial publication

Customer states:
•

Shifting to a higher gear feels “rough” or “abrupt”.

Workshop findings:
•

The customer statement can be reproduced. No relevant event memory entries are logged in the gearbox
control unit.

Technical Background 1
Software issue in the gearbox control unit.

Production Solution
New software in the Transmission Electronics control module, J217 (address word 0002) addressed the condition.

Service
If the above conditions are confirmed, proceed as follows:
The gearbox control unit software must be updated on this vehicle. Explain to the customer that various control
units must be reconfigured after the software update to ensure that they function correctly in conjunction with
other control units in the vehicle. Components which have been retrofitted in the vehicle but have not been
entered in the vehicle equipment list via feedback documentation (version compare) to the SVM may not function
correctly after the configuration process. Ask the customer whether they have had non-genuine components
© 2024 Audi of America, Inc.
Internal

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
retrofitted on the vehicle or modifications carried out by third parties (e.g. tuning) or are aware of any such retrofits
or modifications. Inform the customer that, if non-genuine retrofits or modifications have been carried out on the
vehicle by third parties, neither AUDI AG nor your own company will accept liability for any damage that may be
caused by updating the software, or by failing to do so. Make a note to this effect on the job order before it is
signed by the customer and put the information in the customer file.
Update the control unit at diagnostic address 0002 with SVM code 02A230.

Always use DoIP when flashing a control module via ODIS in supported vehicles. To activate DoIP,
select Administration >> General >> GFF Process >> DoIP communication >> Only allow DoIP
communication. This setting will automatically reset when the diagnostic session has ended. You can
tell if DoIP is active by observing a red LED on the VAS 6154(A).
Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
Update the Transmission Electronics control module, J217 (address word 0002) using the SVM action code as
listed in the table below, if necessary:
Model

Engine,
Transmission,
or Diagnostic
Address

Old
Software
Part
Number

Old
Software
Version

0002

4K0927153B
T

0002

A6/A7

New Software
Part Number
(or higher)
4K0927153DH

New
Software
Version

SVM Code
Input

(or higher)
>0001

02A230

Try to reproduce the customer complaint (based on the description/cause of the issue), so that it can be
clearly assigned to this TSB. The following repair must only be carried out if all the criteria (model/type,
chassis number, engine/motor and gearbox code, PR number(s), part number, software version, code
etc.) apply exactly. Otherwise, this solution will not eliminate the problem, and repeat repairs may be
necessary. In such a case, we may reject the warranty claim and charge back the cost of the parts.

Warranty
Claim Type:

•

Service Number:

3730

© 2024 Audi of America, Inc.
Internal

If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Damage Code:

0041

Labor Operations:

Software update

0151 0010

See SRT with
associated operations

Software update

0151 0060

Time stated on the
diagnostic protocol

Road test prior to the service procedure

0121 0002

10 TU

Road test after the service procedure

0121 0004

10 TU

Claim Comment:

As per TSB 2075033/2

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
All part and service references provided in this TSB (2075033) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

© 2024 Audi of America, Inc.
Internal

Page 3 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.