Technical Service Bulletin
37 Event memory entries cannot be deleted (Mode$0A error) on gearboxes: DL501, DL382/DL382E and
DQ500
37 24 29 2076084/1 December 2, 2024.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

All

Gearboxes
DL 501, DL382, DL382D, and DQ500

2010 – 2013
S5 Cabriolet

2015
2017

S4

2010 – 2016

S6, and S7

2013 – 2018

S5, RS 5, and
RS 5 Cabriolet

2013

A4, and A4
allroad

2015
2017 – 2024

A5, A5 Cabriolet,
A5 Sportback,
2018 – 2024
and Q5
A6

2019 – 2024

A6 allroad, and
Q5 e quattro

2020 - 2024

RS 3

2020
2022 – 2023

TT RS

2020 – 2022

Q5 Sportback

2021 - 2024

Condition
Customer states:
Scenario 1.: During an I/M Inspection or Emissions Test, the Permanent DTC memory was read out and a
“Mode$0A entry”, matching one or more of the DTCs below, was found in the gearbox control unit.
and/or
Scenario 2.: The gearbox warning lamp lights up in the instrument cluster.
Workshop findings:

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
One of the following event memory entries (static/intermittent) is logged in the gearbox electronics control unit
(diagnostic address 0002). The event memory entry can be worked on in accordance with Guided Fault Finding
and erased at the end of diagnosis. In addition to this, one of these event memory entries is logged in the
area “permanent event memory entries” (OBD mode $0A).
For gearbox series DL382/382E
DTC

Symptom

Name of diagnosis function

P081100

20870

Clutch 1 excessive clutch slippage

P081E00

20872

Clutch 2 excessive clutch slippage

P288200

20954

Clutch 0 excessive clutch slippage (PHEV only)

P187A00

22331

Gear actuator 1, engagement process not successful

P187B00

22335

Gear actuator 2, engagement process not successful

P187C00

22334

Gear actuator 3, engagement process not successful

P187D00

22333

Gear actuator 4, engagement process not successful

For gearbox series DL501
DTC

Symptom

Name of diagnosis function

P17CF00

18444

Clutch 1 slip too high

P17CF00

8958

Clutch 1 slip too high

P17D000

18446

Clutch 2 slip too high

P17D000

8963

Clutch 2 slip too high

P284D00

23683

Shift Fork "A" Unrequested Movement

P284E00

23682

Shift Fork "B" Unrequested Movement

P284F00

23685

Shift Fork "C" Unrequested Movement

P285000

23684

Shift Fork "D" Unrequested Movement

For gearbox series DQ 500

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
DTC

Symptom

Name of diagnosis function

P081100

10895

Clutch 1 excessive clutch slippage

P081E00

10896

Clutch 2 excessive clutch slippage

Technical Background 1
Customers who have not failed an I/M inspection are unlikely to be affected by this issue.

Production Solution
Not applicable.

Service
The 0002 control unit software needs to be updated on this vehicle only after all mechanical repairs have
been made to remedy the cause of the DTC. Any underlying mechanical issue causing the storage of the
DTC’s is not covered under this TSB or the U750 Warranty Extension Program.
Explain to the customer that various control units must be reconfigured after the software update to ensure that
they function correctly in conjunction with other control units in the vehicle. Components which have been
retrofitted in the vehicle but have not been entered in the vehicle equipment list via feedback documentation
(version compare) to the SVM may not function correctly after the configuration process.
Ask the customer whether they have had non-genuine components retrofitted on the vehicle or modifications
carried out by third parties (e.g. tuning) or are aware of any such retrofits or modifications. Inform the customer
that, if non-genuine retrofits or modifications have been carried out on the vehicle by third parties, neither Audi of
America nor your own company will accept liability for any damage that may be caused by updating the software,
or by failing to do so. Make a note to this effect on the job order before it is signed by the customer and put the
information in the customer file.

The software for the gearbox control unit must be updated on this vehicle. Please observe the
information under “Customer information” with regard to this.

Scenario 1: During an I/M Inspection or Emissions Test, the Permanent DTC memory was read out and a
“Mode$0A entry”, matching one or more of the DTCs below, was found in the gearbox control unit.

© 2024 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Scenario 2: There is an event memory entry in the gearbox electronics control unit which can initially be worked
on and erased in accordance with Guided Fault Finding. However, the “Mode$0A entry” must also be erased as a
separate step as it remains logged in the Permanent DTC memory.

Before performing the following work, check whether there are any other TSBs for the event memory
entries. If so, complete these TSBs first.

To erase the “Mode$0A entry”, the gearbox control units (DL382, DL501 und DQ500) must be
updated.
The procedures described below apply to the individual gearbox types.
All flashing procedures must be performed using the corresponding SVM code. Make sure that the correct
gearbox is selected, and the software version is correct.
Procedure for DL382 gearbox (only one SVM code is necessary):
Gearbox series

SVM for all software part numbers

DL382/DL382E

02A231

Procedure for DL501 gearbox:
For the DL501 gearbox, it may be necessary to perform a reverse update to a lower version before the target
version can be installed. The table below lists only the software versions which render a second flashing
procedure necessary.
Software part numbers with a lower software version are not listed; a single flashing procedure using the
SVM code 02A233 is sufficient for these.
Software part number

Software version

Reverse update with
SVM

Update to target
version with SVM

4G0 927 166 F

7

02A232

02A233

4G1 927 156 S

14

02A232

02A233

4G9 927 156 C

7

02A232

02A233

8K0 927 156 M

12

02A232

02A233

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
8K1 927 156 AD

6

02A232

02A233

8K1 927 156 C

2

02A232

02A233

8K1 927 156 K

13

02A232

02A233

8K1 927 156 S

7

02A232

02A233

8K2 927 156 M

12

02A232

02A233

8K2 927 156 S

4

02A232

02A233

8K5 927 156 D

5

02A232

02A233

8K5 927 156 J

9

02A232

02A233

8K5 927 156 R

2

02A232

02A233

8K9 927 156 A

2

02A232

02A233

8T0 927 156 D

7

02A232

02A233

8T0 927 156 F

12

02A232

02A233

8T0 927 156 H

6

02A232

02A233

8T0 927 156 P

4

02A232

02A233

Procedure for DQ500 gearbox:
For the DQ500 gearbox, it is first necessary to perform a reverse update to a lower version for the
software part number specified below. The update to the target version can then be performed.
Software part number

Software version

Reverse update with
SVM

Update to target version
with SVM

0DL 906 558 L

0562

02A232

02A233

Warranty

Please note that only the flashing procedure may be billed under warranty. Other work on the gearbox is
not part of this TSB and therefore cannot be billed here.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Claim Type:

•

If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.

•

Please refer to AWA-24-13 for more information.

Service Number:

3730

Damage Code:

0039

Manufacturer Code:

AUN

Labor Operations:

Software Update

0151 0010

See SRT with
associated
operations

Software Update

0151 0060

Labor according to
diagnostic log

Claim Comment:

As per TSB 2076084/1

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
All part and service references provided in this TSB (2076084) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

© 2024 Audi of America, Inc.
Internal

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.