NHTSA ID Number: 11011728
Manufacturer Communication Number: 37066
TSB/Document Date: 2024-12-10
Summary
This is a Technical Journal: PS3 Software download issues, temporary solutions. Follow steps in Technical Journal.
Service and Parts Business
Technical Journal
TITLE:
PS3 Software download issues, temporary solutions
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 37066.3.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515 Polestar
2024-11-01
2024-11-07
FUNC GROUP:
FUNC DESC:
3018
Software
Page 1 of 7
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
Attachment
File Name
File Size
HUDp.JPG
0.0269 MB
VCU1p.JPG
0.0572 MB
VIDA yellow messagep.JPG
0.0193 MB
VIDA1.jpg
0.0931 MB
VIDA2.jpg
0.1530 MB
VIDA3.jpg
0.0943 MB
WPCp.JPG
0.0164 MB
DESCRIPTION:
If the software download fails, please follow the advice under “Service”.
CSC Customer Symptom Codes
Code
Description
1Z
Service/repair/Software update failed
2V
Technician information/Software/Vehicle communication/Not for warranty use
DTC Diagnostic Trouble Codes
Vehicle Type
Type
359
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
2024-9999
Plant
Chassis range
Struc Week
Range
0000001-0999999 202402-999952
Produced and printed in the USA and available as an electronic document.
© Polestar 2024
Technical Journal 37066.3.0
SERVICE:
* Text in #1, #2 and #5 is changed or updated.
*#1. If the SWDL fails and HLCM is in “Not responding”, it is normal. HLCM is in silent mode and
therefore is “Not responding”.
Second SWDL attempt can be performed without any action.
#2. If SWDL fails due to Silent mode (picture VIDA1) follow this:
- Check VIUP (PGWM and PGWA) is in Default. If not, follow “Recover VIUP/D failed SWDL”
under point #3 below.
*- Check HVBM is in Default.
a. If it is not in Default, do a 12V reset with VIDA for 10 minutes.
*b. If it is in Programming, do a reload of HVBM.
- Check if HVB SOC is above 2%. If not, charge the HVB.
- If all above is okay and SWDL still fails due to Silent mode, open the diagnostic sequence
“Disconnect main battery” and deactivate and activate HLCM converting and try again.
If issue still remains contact TOS through a Nebula case.
#3. If SWDL failed due to VIUP/D being partly installed (picture VIDA2) follow this:
Check if VIUP/D is in Programming or Not responding.
a. If VIUP/D is in Programming.
aa. Do a 12V reset with VIDA for 30 minutes.
ab. Reload VIUP/D.
b. If VIUP/D is not responding.
ba. Do a 12V reset with VIDA for 30 minutes. (try at least 3 times).
bb. If we get VIUP/D in Programming, do a reload.
bc. If VIUP/D is still responding, contact TOS through a Nebula case.
- How to do a 12V hard reset if 12V reset with VIDA fails (step #2 & #3):
Alt a:
a1. Disconnect 12V battery.
a2. VIDA => Software installation => Advanced test => Reset
a3. Connect 12V battery after more than 10 minutes.
Alt b:
b1. Disconnect 12V battery.
b2. Access the VCU in the front passenger compartment and disconnect connector (see
picture VCU1p) on the VCU for more than 10 seconds.
b3. Connect 12V battery after more than 10 minutes.
#4. If the following VIDA message exists “Purchase Failed - StatusCode: 502 ServerCode: 10”, (picture
VIDA3).
Make sure that GCCC reload is done with “YES” to new. If problem still exists, contact TOS
through a Nebula case.
*#5. Pairing of keyfob
a. Charge the keyfob on the WPC.
If not charging, follow TJ 37039.
b. Pairing of keyfob fails. (check TJ 37040)
Car needs to be in status Available or higher => close and reopen driver door.
Page 2 of 7
2024-11-07
Technical Journal 37066.3.0
c.
d.
Pairing of keyfob fails.
If you get the message in VIDA, “...potential issue between key and Wireless Phone Charger...”
(picture WPC), perform a TCAM reload, “Yes” to replace hardware.
Keyfob pairing may be lost after SW download:
Check keyfob pairing by removing the NFC card from the car, enter the car with the keyfob
and check if it’s possible to put car in D or R.
If the message “No Key found” appears - pairing is required via “Keyless vehicle key Appl”
SWDL.
#6. PDS upgrade yellow message – not complete!
After PDS is done with yellow message “..SW installed needs verification..”, (picture VIDA Yellow
messagep), perform following steps:
1. Click “OK” or “Cancel” on the error message.
2. Revoke the software.
3. Re-download the PDS.
Check keyfob pairing again.
#7. General VIDA warning messages, example “no response HUD” (picture HUDp) after PDS upgrade:
If the warning message appears after PDS installation, please perform a reset of vehicle under
Advanced Test Option in VIDA and check if the ECU is in Default, if not repeat this step 2 more
times.
If you still experience problems, contact TOS through a Nebula case.
#8. If vehicle readout is done and some nodes are Not Responding:
Perform reset 3 times.
If 3rd reset doesn’t set the ECUs to Default or Extended, then run VIDA “Service Function” “Disconnect Main Battery”.
If you still experience problems, contact TOS through a Nebula case.
#9. Glove box cannot be opened.
Follow method in VIDA IE ID: VCC-522725-1 “Emergency opening of glove box”.
Abbreviations:
SWDL = Software Download
VIUP = Vehicle Integration Unit Passenger side
VIUD = Vehicle Integration Unit Driver side
PGWM = Passenger side Gateway Module
PGWA = Passenger side Gateway module A
HLCM = High- to Low-voltage Converter Module
HVBM = High Voltage Battery Module
HVB = High Voltage Battery
SOC = State Of Charge
12V = 12 Volt
RMDB = Rear Main Distribution Box
WPC = Wireless Phone Charger
Warranty claim info:
To get a warranty claim accepted for a job described in this TJ, use the corresponding VST OP number
stated in this TJ.
Note that the TJ number must be stated in the repair order text.
2024-11-07
Page 3 of 7
Technical Journal 37066.3.0
VST Operation Number
VST Operation Number
Description
99923-2
General Reimbursement acc to TJ
LABOR TIME:
Labor time subject to change without notice.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report Polestar” and sub concern area “Support needed Polestar”, use
function group 3018.
To view TJ attachments continue to next page. This TJ has 7 attachments.
Page 4 of 7
2024-11-07
Technical Journal 37066.3.0
2024-11-07
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Technical Journal 37066.3.0
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Technical Journal 37066.3.0
2024-11-07
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TSB/Document ID: 37066
Replacement Service Bulletin Number:
MFR Communication Date: 2024-11-08
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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