September 19, 2024

ATTENTION:

ALL DEALER PRINCIPALS

Kia America, Inc. is conducting a Voluntary Emissions Service Campaign to inspect and, if necessary, replace the engine subassembly on certain 2024 MY Sportage Hybrid (HEV) and Sportage Plug-in Hybrid (PHEV) vehicles, manufactured from
January 26, 2024 through February 5, 2024.
The engine block in the subject vehicles may have been produced with a porous area in the casting which can cause a coolant
leak. Over time, continuing to operate the vehicle with this condition may result in an ‘Engine Overheat’ warning message
displayed on the instrument cluster. An engine that overheats may cause the vehicle to release air pollutants which exceed
Federal and California standards. These standards were established to protect the public health and welfare from the
dangers of air pollution.
Dealers will inspect the engine block in the affected vehicles and, if necessary, based upon the inspection results, replace the
engine sub-assembly with a new one under this Voluntary Emissions Service Campaign. This campaign will be performed
free of charge at no cost to the customer.
Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for campaign questions, both of
which describe the issue. Included also are samples of the Vehicle Emissions Recall Proof of Correction (“POC”) Card,
Campaign Completion Label (“Label”), and information on how to access the list of affected vehicles on KDealer+. NOTE:
The Proof of Correction Cards and Campaign Completion Labels are for California and S.177 State dealers use only and
can be ordered through the PDC. The owner notification will be mailed on September 23, 2024.
What Should You Do?
Please make certain the appropriate personnel in your dealership are familiar with the details of this Emissions Service
campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles.
For California Dealers ONLY
•

The State of California has implemented the Registration Renew / Tie-In Program that requires the completion of
Emissions campaigns prior to vehicle registration renewal.

•

Be sure to provide a completed Proof of Correction Card to each owner upon completion of the campaign for owner
use as proof during registration renewal.

For Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode
Island, Vermont, and Washington dealers ONLY:
•

The above-named states require that a completed Proof of Correction Card be provided to each owner for use, if
requested, at vehicle registration renewal.

LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the GrammLeach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and documents
provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that Agreement
regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia dealers may use
such owner information for the sole purpose of conducting and performing this voluntary emissions service campaign, and
for no other purpose.
Your prompt attention in completing this repair is appreciated. If you have any questions, please contact your Kia District
Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures
SC315