NHTSA ID Number: 11007704
Manufacturer Communication Number: PIT6193A
TSB/Document Date: 2024-09-11
Summary
This Preliminary information communicates to dealer instructions for diagnosing Google Maps concerns
Bulletin No.: PIT6193A
Published date: 08/15/2024
Preliminary Information
PIT6193A Google Maps Issue Diagnostic
Models
Brand:
Chevrolet
Model:
Silverado 1500 New (RPO J22,
VIN Digit 5 = A / D)
Chevrolet Silverado 1500
Chevrolet Silverado HD
Chevrolet Suburban
Chevrolet Tahoe
GMC
Sierra 1500 New (RPO J22, VIN
Digit 5 = H / U)
Sierra 1500
Sierra HD
Yukon
Yukon XL
Model
Years:
2022
2023 2024
2024
2022 2024
2023 2024
2022
2023 2024
2024
2023 2024
2023 2024
VIN:
Engine: Transmissions:
from to
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All
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Involved Region or
Country
United Stated, Canada, Mexico, South America, Middle East,
and Europe.
Additional Options
(RPO)
IOK
Condition
The customer states Google Built-in Navigation App is frozen or
not functioning. (only for Built in Google Map Application and
not for CarPlay and Android Auto Navigation issues)
Information
Only use this Bulletin if a technician observes the vehicle
exhibiting the customer's concern. Include original customer
issue in verbatims.
Correction:
Important: Service agents must comply with all International, Federal, State, Provincial,
and/or Local laws applicable to the activities it performs under this bulletin, including but
not limited to handling, deploying, preparing, classifying, packaging, marking, labeling,
and shipping dangerous goods. In the event of a conflict between the procedures set forth
in this bulletin and the laws that apply to your dealership, you must follow those
applicable laws.
NOTE:
Before continuing with this PI If the customer comments that "Google Maps is having a
persistent "Offline" icon in maps and "Can't connect to Google" message present". Please
refer to PIT6151.
1. Verify Customers Concern.
1.1
Note specific behavior in verbatims (i.e., Position not updating, Searching for GPS
message, Directions Incorrect/inaccurate).
2. Check if the OnStar LED is red.
2.1 If it is red check for DTCs.
2.2 If any DTC is found and it is not history, follow normal SI diagnostic procedure for
that DTC.
3. Check to see if the customer has data.
3.1 Confirm if the customer has an Active Data plan.
3.2 Get into the MyBrand APP from the home page.
3.2 Get into MyPlan to see if there is data.
3.3 Confirm if the customer has an active data plan.
3.4 If the customer does not have a data plan, Google Built In Navigation will not work.
3.5 If there is no data plan connect the vehicle to Dealer Wi-Fi network and continue to
next step.
4. Check for Google Maps update.
4.1 Please refer to PIT6151.
4.2 Verify concern still persists.
5. Steering Wheel Control Reset.
5.1 Ignition on, vehicle in park, press and hold the "end call" button on the steering
wheel controls for 20-30 seconds until the radio screen goes blank
NOTE: Dealers should also make customers aware of the SWC reset procedure, especially if
they find that to solve the customer's concern.
5.2 Verify if concern still persists.
6. Technician call OnStar for vehicle position.
6.1 Technician Blue Button call into OnStar, the advisor the current location and see if
OnStar has the same location.
6.2 If OnStar has the incorrect location, follow normal SI diagnostics for No GPS for
OnStar.
7. Check radio software version.
7.1 Search for latest radio software update Bulletin for instructions on checking for the
latest version and updating the radio if necessary.
8. If customer issue is still not resolved contact TAC.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty
coverage), use the following labor operation. Reference the Applicable Warranties section
of Investigate Vehicle History (IVH) for coverage information.
Labor Operation
Description
Labor Time
3486138
Verify navigation concerns and perform
diagnostic steps
0.5
*This is a unique Labor Operation for Bulletin use only.
Version History
Version
Modified
2
Created on 6/27/2024
Updated 8/14/2024 to add verbiage
GM Global Brands
© 2024 General Motors. All Rights Reserved.
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TSB/Document ID: PIT6193A
Replacement Service Bulletin Number:
MFR Communication Date: 2024-09-11
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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