

Select “Software version management.”



Select “Special actions.”



Select “8124 – Application server 1 system 2 Java.”



Select “8124 – Activate ORU trigger.”



Attach to the test plan and start the test plan.

•

Select the option to “Read out ECU ident.”

•

When prompted, enter the diagnostic address that has not yet
been updated via OTA.

•

Ensure the diagnostic log is sent to GFF Paperless.

•

Continue to Step 4.

NOTE
This step is needed to gather data for improvements on future OTA actions.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2024 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUH1 Page 10 of 18

Step 4 – Update Software via SVM
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are
met;
The ODIS software is completely up to date.
•

Refer to the “Current ODIS Service Version” circular found in Elsa2Go Service References.

The battery charger is connected to the vehicle battery and remains connected for the duration
of the software update.
•

Battery voltage must remain above 12.5 volts for the duration of the software update. Failure
to do so may cause the update to fail, which could result in damage to the control module.
Control modules damaged by insufficient voltage will not be covered.

The screen saver and power saving settings are off.
•

Failure to do so may result in the tester entering power save mode during the software
update, which could result in damage to the control module.

The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•

Under no circumstances should the tester be used on battery power alone during the
software update. Failure to do so may result in the tester powering off during the update,
which could result in damage to the control module.

The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.
•

Performing a software update using a Bluetooth or WiFi connection increases the risk of
losing connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time
or parts will be denied if the GFF log shows the update was performed using Bluetooth or
WiFi.

WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s)
during Update Process!

TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software
Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response.
A warranty claim may not be reimbursed if there is no confirmation response to support the claim.
NOTE
•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2024 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUH1 Page 11 of 18

NOTE
•

All campaign software updates must be completed during a single, standalone ODIS Diagnostic
Session. You must fully complete this campaign and send all logs before beginning any other campaigns
or operations.

•

If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before
beginning this operation. ODIS “Hot-Fix” patches may affect the update process.

Before starting the software update, the following conditions must be met:
•

ODIS Service version MUST be completely up to date.

•

Refer to the current information found in Elsa2Go Service References on the following topics:
o

ODIS Feedback must be set up correctly.

o

Dealership’s internet firewall settings must meet the specified requirements.

o

ODIS user must have SFD access.

o

Windows Power Options must be set according to the ODIS tester setup directions.

•

Only one key can be in the vehicle when performing this software flash.

•

The vehicle key’s battery must be ok.

•

Any additional keys must be a minimum of 20 meters away from the vehicle.

•

The car MUST NOT be hooked up to a high-voltage charger.

•

If the work steps have to be interrupted for any reason, the best stopping point is at one of the bus sleep
steps.

CRITICAL REPAIR STEP

STOP!
Before starting programming, it is essential to perform the following actions for the -VAS5908- battery
charger.
The battery charger’s default setting will switch the charger off automatically after a period of time. To prevent
this, the following must be carried out.
Switch it OFF and then ON again each time the charger is connected.
The battery charger’s display must have switched off before it’s restarted.
The charging time can be changed in the charger’s settings menu (access code = 6161). Refer to the owner’s
manual for further information. DO NOT change any settings that will damage the charger or the vehicle.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2024 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUH1 Page 12 of 18

CRITICAL REPAIR STEP

STOP!
•

Check for pre-existing faults.

•

If any of the modules being updated are offline, the communication issue must be addressed prior to
starting this procedure.

•

Any module with a “Faulty Control Module” fault must be addressed prior to starting the flash. The flash
may fail for the affected control module.

•

Diagnosis and repair of pre-existing conditions are not covered under this action.

NOTE
If the customer is enrolled in Car-Net and they have the myVW app downloaded on their phone, they may receive
several notifications during the update process.
Software update instructions:
•

Switch off all consumers, air conditioning, heater blower motor, lights, heated seats, etc.

•

Ensure the latest version of ODIS is downloaded.

•

Ensure diagnostic head is connected to ODIS tester via USB cable.

•

Move selector lever to P.

•

Select “Special functions” > “Adapting software” > “Perform test”

THIS BULLETIN ONLY APPLIES TO VEHICLES THAT HAVE HAD AN OTA SOFTWARE
UPDATE FAILURE.
DO NOT PERFORM THE WORK OUTLINED IN THIS BULLETIN IF THE CUSTOMER
STATEMENTS AND WORKSHOP FINDINGS DO NOT MATCH.
•

Enter SVM code 4C6E and follow the on-screen prompts.

•

Continue to Step 5.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2024 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUH1 Page 13 of 18

Step 5 – Perform Bus Sleep
•

Switch off the ignition.

•

Turn off the hazards.

•

Remove diagnosis interface from the vehicle diagnosis connection.

•

Remove battery charger from the 12V battery.

•

Close front and rear lid as well as all doors.

•

Lock vehicle.

•

Move vehicle key (remote control) at least 20 meters away from the vehicle.

•

Wait at least 5 minutes until the vehicle is in bus sleep.

•

Then unlock vehicle again.

•

Connect and switch on battery charger.

•

Insert diagnosis interface on vehicle diagnosis connection.

•

Switch on the ignition.

•

Place a vehicle key (remote control) in the center console on the reader coil.

•

Continue to Step 6.

Step 6 – Perform Software Configuration via SVM
•

Reconnect battery charger.

•

Switch off all consumers, air conditioning, heater blower motor, lights, heated seats, etc.

•

Ensure diagnostic head is connected to ODIS tester via USB cable.

•

Move selector lever to P.

•

Select “Special functions” > “Adapting software” > “Perform test”

•

Enter SVM code 4C6F and follow the on-screen prompts.

•

Continue to Step 7.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2024 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUH1 Page 14 of 18

Step 7 – Perform Bus Sleep
•

Switch off the ignition.

•

Turn off the hazards.

•

Remove diagnosis interface from the vehicle diagnosis connection.

•

Remove battery charger from the 12V battery.

•

Close front and rear lid as well as all doors.

•

Lock vehicle.

•

Move vehicle key (remote control) at least 20 meters away from the vehicle.

•

Wait at least 5 minutes until the vehicle is in bus sleep.

•

Then unlock vehicle again.

•

Connect and switch on battery charger.

•

Insert diagnosis interface on vehicle diagnosis connection.

•

Switch on the ignition.

•

Place a vehicle key (remote control) in the center console on the reader coil.

•

Continue to Step 8.

Step 8 - Perform “VKMS Adaptation” test plan
•

Perform 0025 Immobilizer “VKMS Adaptation” test plan.

TIP
After selecting “Self Test,” use the search function
and enter “VKMS” to aid in finding the test plan.
•

Follow the on-screen prompts.

•

Pay close attention to all steps outlined in the test plan and follow
them exactly as described.

•

Continue to Step 9.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2024 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUH1 Page 15 of 18

Step 9 - End Guided Fault Finding and clear faults
•

Exit Diagnosis and select “Yes” to end the diagnostic session.

•

When prompted to continue Guided Fault Finding, select “NO”.

•

GFF will be exited and faults will be erased.

•

Static faults created by the flash process will remain.

•

When prompted, select “YES” to populate new test plans.

•

Work through all test plans for faults created by the flash process.

•

Reference any applicable TSBs that address “ghost” faults.

•

Pay close attention to all steps outlined in the test plans and follow them exactly as described.

•

Exit GFF and send diagnostic protocol online.
NOTE

Driver assist systems will not require re-calibration
due to this software update.
CRITICAL REPAIR STEP

STOP!
Perform a test drive above 20 mph/35 kmh to calibrate the three-phase drive -VX54-.
When performing this road test, the vehicle will momentarily lose acceleration when the three-phase drive -VX54calibrates. Ensure the road test is performed in a safe manner.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2024 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUH1 Page 16 of 18

Warranty
Claim Entry Instructions
After Update has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:


U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.



Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number
Damage Code
Parts Vendor Code
Claim Type

OUH1
0099
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner

Mark labor as causal
Do not claim wash/loaner under this action
Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may
be covered under the current loaner/mobility program. Please refer to the Volkswagen
Warranty Policy and Procedures Manual for loaner claims information and reimbursemen
details.

Vehicles may have more than one criteria.
Complete and claim all applicable criteria on one claim.
Criteria I.D.

ALL
LABOR
Labor Op

Time Units

Description

0150 00 10

SEE ELSA

GFF/Guided functions

2706 02 99

30

Perform three bus sleep procedures

0121 00 04

10

Test drive

0150 00 60

Time stated on
diagnostic protocol

GFF/Guided functions

NOTE: If the software update and related GFF work is performed on more than one diagnostic
session, the multiple GFF logs can be added together.
Ensure the GFF logs are added together correctly. For example, two logs from the same
diagnostic session are not allowed.
Claims and GFF logs may be audited to ensure that the actual GFF log time is being claimed.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2024 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUH1 Page 17 of 18

Additional Actions Some of the affected vehicles may be involved in additional Actions. Please check your
ELSA Campaign/Action Information screen so that any additional required work can be
done simultaneously.
Verifying Vehicle
Eligibility

To verify vehicle eligibility for this repair, always check the ELSA Campaign/Action
Information screen. The ELSA system is the only binding inquiry and verification system;
other systems are not valid and may result in non-payment of a claim.

Help for Claim
Entry

For questions regarding claim entry, contact Volkswagen Warranty.

Required
Customer
Notification

Inform your customer in writing by recording on the Repair Order any and all work that
was conducted on the vehicle, including any and all updates completed under this repair.

Required Special Tools

Battery Tester/Charger
-VAS5908-

Diagnostics Interface
W-LAN
-VAS6154A(or newer equivalent)

Diagnostic Tester
-VAS6150D(or higher)

USB Module
-VAS6154/4A(included with VAS6154A-)
(or newer equivalent)

Additional Information
All parts and service references provided in this bulletin are subject to change and/or removal. Always check
ELSA for the most current version of this document.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2024 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUH1 Page 18 of 18