NHTSA ID Number: 11007384
Manufacturer Communication Number: Circular 10H9_REV1
TSB/Document Date: 2024-09-06
Summary
An engine cover was either not installed during vehicle production, or was removed as part of a previous recall remedy. A new and improved engine cover is now available and will be installed on affected vehicles free of charge. Revised: A second wave of vehicles has been added to this service action.
Service Action
Code: 10H9
Subject
Engine Cover
Document History
Affected Vehicles
Date
Summary
08/10/2024
Revised to include additional vehicles
Updated owner notification letter
05/30/2024
Original publication
Country
Beginning
Model
Year
Ending
Model
Year
Vehicle
Vehicle
Count
USA
USA
USA
CAN
CAN
2022
2022
2022
2022
2022
2024
2024
2024
2024
2024
ARTEON
GOLF GTI
GOLF R
GOLF GTI
GOLF R
4,759
15,265
4,553
4,692
2,010
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this
action. ELSA is the only valid campaign inquiry & verification source.
Campaign status must show “open.”
If ELSA shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
About this Service
Action
An engine cover was either not installed during vehicle production or was removed as part of a
previous recall remedy. A new and improved engine cover is now available and will be installed
on affected vehicles free of charge.
Code Visibility
On or about May 30, 2024, the campaign code was applied to the first wave of affected vehicles.
On or about August 08, 2024, the campaign code was applied to the second wave of affected
vehicles.
Owner Notification
Owner notification for the first wave of affected vehicles took place in June 2024. The second
wave of owner notifications for the added vehicles will take place in September 2024. Owner
letter examples are included in this bulletin for your reference.
Campaign Expiration
Date
This campaign expires on May 30, 2029. Work must be performed on or before this date to be
eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this work performed after the expiration date, your normal
parts and labor cost associated with this work will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen
dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
10H9 Page 1 of 10
Parts Information
Criteria
Quantity
02 or 03
1
Part Number
P.O.C. Part Description
Ordering Method
(see description below)
06Q-103-925-N
COVER
Free Order
Parts Control Type:
Free Order
Parts will be managed by free order.
Initial Allocation:
NO
There will be no parts allocation.
NOTE
Your dealer’s Estimated Remaining Repairs by campaign can be found in Parts on Command.
Click on “View Campaign List” and review the Estimated Remaining Repairs column.
NOTE
Campaign parts should always be ordered as per the parts information in this circular. The ordering system will
supersede the part, if applicable.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
10H9 Page 2 of 10
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If a customer declines campaign work, refer to the “Customer Declines Campaign/Update Repair” section in the
Campaign/Update Policy and Procedures Manual.
Service Number
10H9
Damage Code
0099
Parts Vendor Code
Claim Type
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Mark COVER* as causal part
Do not claim wash/loaner under this action.
Loaner/rental coverage cannot be claimed under this action. However, loaner/rental
may be covered under the current loaner/mobility program. Please refer to the
Volkswagen Warranty Policy and Procedures Manual for loaner claims information and
reimbursement details.
Criteria I.D.
02 or 03
LABOR
Labor Op
Time Units
1083 23 99
10
Description
Install engine cover
PARTS
Quantity
Part Number
Description
1.00
06Q103925N
COVER*
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
10H9 Page 3 of 10
Customer Letter Example (USA) Wave 1 and Wave 2
This notice applies to your vehicle: ,
Subject: Service Action 10H9 – Engine Cover
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2022-2024 model year Volkswagen vehicles. Our records show that you are the owner of a
vehicle affected by this action.
About this service action:
An engine cover was either not installed during vehicle production or was removed as part of a previous recall remedy. A
new and improved engine cover is now available and will be installed on your vehicle free of charge. This work will take
less than an hour to complete. Please keep in mind that your dealer may need additional time for the preparation of the
work, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer without delay to schedule this work. To set up an appointment online,
please visit www.vw.com/find-a-dealer.
Additional Information
•
This service action will be available for you free of charge only until May 30, 2029. If you wish to have this work
performed after that date, your dealer’s normal costs associated with this repair will apply.
•
If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter
immediately via first-class mail to the lessee within ten (10) days of receipt.
•
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable
time, if you have changed your address or sold the vehicle, or if you should have any questions about this
communication, please reach out to us using your preferred method of communication at www.vw.com/contact
or by calling us at 800-893-5298.
•
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit
www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service
Campaign Lookup tool.
We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
10H9 Page 4 of 10
Customer Letter Example (CANADA) Wave 1
This notice applies to your vehicle: ,
Subject: Service Action 10H9 – Engine Cover
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2022-2023 model year Volkswagen vehicles. Our records show that you are the owner of a
vehicle affected by this action.
About this service action:
An engine cover was either not installed during vehicle production or was removed as part of a previous recall remedy. A
new and improved engine cover is now available and will be installed on your vehicle free of charge. This work will take
less than an hour to complete. Please keep in mind that your dealer may need additional time for the preparation of the
work, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer without delay to schedule this work.
Additional Information
•
This service action will be available for you free of charge only until May 30, 2029. If you wish to have this work
performed after that date, your dealer’s normal costs associated with this repair will apply.
•
If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter
immediately via first-class mail to the lessee within ten (10) days of receipt.
•
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable
time, if you have changed your address or sold the vehicle, or if you should have any questions about this
communication, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at
1-800-822-8987 via our “Contact Us” page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
10H9 Page 5 of 10
Customer Letter Example (CANADA) Wave 2
This notice applies to your vehicle: ,
Subject: Service Action 10H9 – Engine Cover
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2022-2024 model year Volkswagen vehicles. Our records show that you are the owner of a
vehicle affected by this action.
About this service action:
An engine cover was either not installed during vehicle production or was removed as part of a previous recall remedy. A
new and improved engine cover is now available and will be installed on your vehicle free of charge. This work will take
less than an hour to complete. Please keep in mind that your dealer may need additional time for the preparation of the
work, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer without delay to schedule this work.
Additional Information
•
This service action will be available for you free of charge only until May 30, 2029. If you wish to have this work
performed after that date, your dealer’s normal costs associated with this repair will apply.
•
If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter
immediately via first-class mail to the lessee within ten (10) days of receipt.
•
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable
time, if you have changed your address or sold the vehicle, or if you should have any questions about this
communication, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at
1-800-822-8987 via our “Contact Us” page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
10H9 Page 6 of 10
Repair Overview
•
Install new engine cover.
NOTE
•
These repair instructions may differ from the labor operations and labor times listed in ELSA.
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
This procedure must be read in its entirety prior to performing the repair.
•
Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
•
When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
10H9 Page 7 of 10
Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open . If the status is closed, no further work is
required.
•
Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
All campaigns/actions with a repair available must
be performed in order of the Start date .
The oldest should be performed first (unless
otherwise noted in the repair instructions).
Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
10H9 Page 8 of 10
Section B – Repair Procedure
CAUTION
Risk of damaging the engine cover if too much
force is used.
Position and press on the engine cover by hand.
Never strike on the engine cover using a fist or a
tool.
•
Coat the ball pin with water, which has no
additives.
•
Check the correct seating of the rubber buffers
in the engine cover.
•
Position the engine cover while paying
attention to the wires, oil filler tube and oil
dipstick.
•
Press the left side of the engine cover onto the
ball pins.
•
Press the right side of the engine cover onto
the ball pins.
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
10H9 Page 9 of 10
Section C – Campaign Completion Label
Install Campaign Completion Label
•
Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.
TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
10H9 Page 10 of 10
- 6X better wear protection on critical engine parts than...
- 1.3X better sludge protection than industry standards*
- 3X Stronger against viscosity breakdown than leading full...
- Protection for 10,000 miles between oil changes
- Meets or exceeds the following specifications: API SP/SN...
- Formulated for engines with 75,000 miles or more, Valvoline...
- Delivers 20% better wear protection and 15% better sludge...
- Extra detergents safeguard against friction, corrosion and...
- Advanced friction-fighting additives help maximize...
- Provides performance benefits for high mileage, new and...
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
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Click on the (+) Plus Sign
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TSB/Document ID: Circular 10H9_REV1
Replacement Service Bulletin Number:
MFR Communication Date: 2024-08-09
MFR Internal Campaign ID/Software Version: 10H9
Communication Type: Service Campaign
NHTSA Components: ENGINE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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