Technical Service Bulletin
92 Repairing corrugated hose for windshield washer system
92 24 40 2065963/3 August 29, 2024. Supersedes Technical Service Bulletin Group 92 number 23-37 dated
October 2, 2023 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

All Audi Models

2019 – 2024

All

Not Applicable

Condition
REVISION HISTORY
Revision Date

Purpose

3

Revised header (change model code specificity)

-

Revised Warranty (GFF allowance removed)
Revised Required Parts and Tools (Tables and images removed)
2

10/02/2023 Revised header (Add Model Years 2023, 2024, Add new models Q8 e-tron, Q4
e-tron)

1

02/08/2022 Initial publication

Customer states:
The customer may describe one or more of the following symptoms:
•

When the windshield washer system is operating the wash pressure is diminished.

•

The carpeting inside the cabin is wet.

•

There is an odor of windshield washer solvent inside the cabin.

•

Various malfunctions relating to the electrical system are experienced.

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intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Technical Background 1
A windshield washer solvent leak has
developed in the corrugated windshield washer
hose inside the cabin, specifically the hose that
is wrapped among the wiring harness
bundle. See Figures 1 and 2 for examples of
the damage.

Figure 1. Rupture in corrugated windshield washer hose

accompanied by a wiring abrasion.

Figure 2. Ruptured corrugated windshield washer hose.

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intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Production Solution
This investigation is ongoing.

Service
1. Before repair, additional information is required. Please take photos clearly showing the damage (at a
distance and close-up) and post them to Doc-IT. After this documentation is posted remove a section of
the corrugated washer hose that contains the damage 50 mm to each side of the damage. The removed
section will then be 100 mm and contain the damaged area. This section will be requested for return to
the WPRC to assist us in gathering additional information for the investigation.
2. Elsa describes the repair procedure for ruptured corrugated windshield washer hoses using the following
navigation path:

Electrical System >> Electrical Equipment General Information >> 92 Windshield Wiper/Washer System

>> Washer Fluid Hoses >> Corrugated Hose Washer Fluid Line, Repairing
3. The repair components can be found in ETKA
using the VIN of the vehicle being
serviced. Figure 3 shows the typical illustration
found in ETKA.

Figure 3. ETKA illustration of windshield washer hose
repair components.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
4. Make all necessary repairs including any wiring damage. Package the removed washer hose section and
retain for WPRC request for return.

Warranty
Claim Type:

If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.

Service Number:

9254

Damage Code:

0050

Labor Operations:

Windshield washer system hose repair

9254 4100

(after access gained to damage site.)

See SRT with
associated
operations

Diagnostic Time:

Claim Comment:

GFF

No allowance

0 TU

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

As per TSB 2065963/3

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and

Procedures Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
All part and service references provided in this TSB (2065963) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check
the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to
make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written
permission of the publisher.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.