NHTSA ID Number: 11007286
Manufacturer Communication Number: Circ 27BQ_REV4
TSB/Document Date: 2024-09-06
Summary
Under this service action, Audi
dealers will replace the starter-alternator in affected vehicles at no cost to owners. A defective starter-alternator may inhibit start/stop functionality which could increase CO2 and other emissions while the vehicle is stopped. Emissions still remain within certification standards. Updated affected vehicle chart & owner notification letters to reflect the addition of 2021 model year. Parts and claiming instructions updated.
GFF/Guided functions
(setup + battery charger)
0150 00 60
Time stated on
diagnostic protocol
GFF/Guided functions
See below for claiming instructions based on the vehicle’s criteria if the
starter/generator requires replacement.
-ORContinued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
27BQ Page 5 of 24
Claim the following, based on the vehicle’s criteria, if the starter/generator requires replacement.
Criteria I.D.
4M or 23
LABOR
Labor Op
Time Units
Description
2726 19 43
SEE ELSA
Integr. starter-alternator remove+reinstall
2706 89 50
SEE ELSA
Battery charge
0150 00 60
Time stated on
diagnostic protocol
GFF/Guided functions
(GFF Operations – including SW version check)
PARTS
Quantity
Part Number
Description
1.00
06M121488A
GASKET
1.00
4M0145117
SEAL RING
1.00
4N1903028
As needed**
G 12E100S1
or
G 12E050S0
COOLANT (concentrate)
or
COOLANT (pre-mix)
USA
ONLY
G 12E100S1
COOLANT (concentrate)
CANADA
ONLY
As needed**
**Observe the warranty parameters for invoicing coolant:
•
US Dealers: Audi Warranty Online > Resource Center > Oil Capacity Chart
•
Canadian Dealers: Warranty Policies & Procedures Manual > search CAWP 21-03
1.00
N 90097001
SEAL RING
Up to 2.00
N 91071801
SCREW, HEX. HD.
(if necessary)
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
27BQ Page 6 of 24
Criteria I.D.
A8 or 22
LABOR
Labor Op
Time Units
Description
2726 19 43
SEE ELSA
Integr. starter-alternator remove+reinstall
2706 89 50
SEE ELSA
Battery charge
0150 00 60
Time stated on
diagnostic protocol
GFF/Guided functions
(GFF Operations – including SW version check)
PARTS
Quantity
Part Number
Description
1.00
06M121488A
GASKET
1.00
4N1903028
As needed**
G 12E100S1
or
G 12E050S0
COOLANT (concentrate)
or
COOLANT (pre-mix)
USA
ONLY
G 12E100S1
COOLANT (concentrate)
CANADA
ONLY
As needed**
**Observe the warranty parameters for invoicing coolant:
•
US Dealers: Audi Warranty Online > Resource Center > Oil Capacity Chart
•
Canadian Dealers: Warranty Policies & Procedures Manual > search CAWP 21-03
1.00
N 90097001
SEAL RING
Up to 2.00
N 91071801
SCREW, HEX. HD.
(if necessary)
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
27BQ Page 7 of 24
Criteria I.D.
C8 or 21
LABOR
Labor Op
Time Units
Description
2726 19 43
SEE ELSA
Integr. starter-alternator remove+reinstall
2706 89 50
SEE ELSA
Battery charge
0150 00 60
Time stated on
diagnostic protocol
GFF/Guided functions
(GFF Operations – including SW version check)
PARTS
Quantity
Part Number
Description
1.00
06M121488A
GASKET
1.00
06M133237A
GASKET
1.00
4N1903028
As needed**
G 12E100S1
or
G 12E050S0
COOLANT (concentrate)
or
COOLANT (pre-mix)
USA
ONLY
G 12E100S1
COOLANT (concentrate)
CANADA
ONLY
As needed**
**Observe the warranty parameters for invoicing coolant:
•
US Dealers: Audi Warranty Online > Resource Center > Oil Capacity Chart
•
Canadian Dealers: Warranty Policies & Procedures Manual > search CAWP 21-03
1.00
N 90097001
SEAL RING
Up to 2.00
N 91071801
SCREW, HEX. HD.
(if necessary)
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
27BQ Page 8 of 24
Criteria I.D.
RQ or 27
LABOR
Labor Op
Time Units
Description
2726 19 23
SEE ELSA
Integr. starter-alternator remove+reinstall
2726 55 73
SEE ELSA
Integr. starter-alternator replace
2706 89 50
SEE ELSA
Battery charge
0150 00 60
Time stated on
diagnostic protocol
GFF/Guided functions
(GFF Operations – including SW version check)
PARTS
Quantity
Part Number
Description
1.00
4N1903028B
As needed**
G 12E100S1
or
G 12E050S0
COOLANT (concentrate)
or
COOLANT (pre-mix)
USA
ONLY
G 12E100S1
COOLANT (concentrate)
CANADA
ONLY
As needed**
**Observe the warranty parameters for invoicing coolant:
•
US Dealers: Audi Warranty Online > Resource Center > Oil Capacity Chart
•
Canadian Dealers: Warranty Policies & Procedures Manual > search CAWP 21-03
1.00
N 90097001
SEAL RING
4.00
N 91096801
HEXAGON SOCKET OVAL HEAD BOLT
(COMBI)
Up to 2.00
N 91071801
SCREW, HEX. HD.
(if necessary)
1.00
WHT008729A
SEAL RING
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
27BQ Page 9 of 24
Criteria I.D.
S8 or 25
LABOR
Labor Op
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TSB/Document ID: Circ 27BQ_REV4
Replacement Service Bulletin Number:
MFR Communication Date: 2024-08-19
MFR Internal Campaign ID/Software Version: 27BQ
Communication Type: Service Campaign
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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