NHTSA ID Number: 11007286
Manufacturer Communication Number: Circ 27BQ_REV4
TSB/Document Date: 2024-09-06
Summary
Under this service action, Audi
dealers will replace the starter-alternator in affected vehicles at no cost to owners. A defective starter-alternator may inhibit start/stop functionality which could increase CO2 and other emissions while the vehicle is stopped. Emissions still remain within certification standards. Updated affected vehicle chart & owner notification letters to reflect the addition of 2021 model year. Parts and claiming instructions updated.
Emissions Service Action
Code: 27BQ
Subject
Starter - Alternator
Document History
Affected Vehicles
Date
Summary
08/19/2024
Updated affected vehicle chart & owner notification letters to reflect
the addition of 2021 model year.
Parts and claiming instructions updated.
06/26/2024
Updated parts sections, claiming and work instructions
06/11/2024
Updated coolant claiming quantity
05/03/2024
Updated claiming instructions
04/30/2024
Original publication
Country
Beginning
Model
Year
Ending
Model
Year
Vehicle
USA
USA
USA
USA
USA
USA
USA
USA
USA
USA
USA
CAN
CAN
CAN
CAN
CAN
CAN
CAN
CAN
CAN
CAN
CAN
2019
2019
2019
2020
2019
2021
2021
2020
2020
2020
2020
2019
2019
2019
2020
2019
2021
2021
2020
2020
2020
2020
2021
2021
2021
2021
2021
2021
2021
2021
2021
2021
2021
2021
2021
2021
2021
2021
2021
2021
2021
2021
2021
2021
A6
A7
A8
Q7
Q8
RS6
RS7
RSQ8
S6
S7
S8
A6
A7
A8
Q7
Q8
RS6
RS7
RSQ8
S6
S7
S8
Vehicle
Count
The 27BQ
repair will
be launched
in multiple
waves.
The 27BQ
repair will
be launched
in multiple
waves.
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
Campaign status must show “open.”
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
27BQ Page 1 of 24
About this Emissions
Service Action
Code Visibility
If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Under this service action, Audi dealers will replace the starter-alternator in affected vehicles at
no cost to owners. A defective starter-alternator may inhibit start/stop functionality which could
increase CO2 and other emissions while the vehicle is stopped. Emissions still remain within
certification standards.
•
•
On or about April 30, 2024, the campaign code was applied to the first wave of affected
vehicles.
On or about August 19, 2024, the campaign code will be applied to the second wave of
affected vehicles.
Owner Notification
Owner notification for the first wave of affected vehicles took place in May 2024. The second
wave of owners will be mailed in August 2024. Owner letter examples are included in this
bulletin for your reference.
Emissions Campaigns
Requirements
(CALIFORNIA ONLY)
The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the
Compliance Label Ordering portal at www.accessaudi.com.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2024 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
27BQ Page 2 of 24
Parts Information
Part Number
P.O.C. Part Description
Ordering Method
(see description
below)
1
4N0-903-028-S
VIN to Order
C8, A8, 4M, S8,
21, 22, 23 or 25
1
4N1-903-028
VIN to Order
RQ, RS, 26 or 27
1
4N1-903-028-B
VIN to Order
ALL
1
N -900-970-01
Free Order
ALL
2
N -910-718-01
BOLT (if necessary)
Free Order
C8, A8, 4M, S8,
21, 22, 23 or 25
1
06M-121-488-A
GASKET
Free Order
C8 or 21
1
06M-133-237-A
GASKET
Free Order
4M or 23
1
4M0-145-117
SEAL RING
Free Order
RS or 26
1
N -910-191-01
SEAL RING
Free Order
S8, RQ, 25 or 27
4
N -910-968-01
Free Order
S8, RS, RQ, 25,
26 or 27
1
WHT-008-729-A
SEAL RING
Free Order
G -12E-100-1G CON
G12 EVO Coolant - Concentrate
(US Dealers)
Free Order
G -12E-100-2G CON
G12 EVO Coolant - Concentrate
(Canadian Dealers)
Free Order
G -12E-050-1G-RTU
G12 EVO Coolant - 50/50 Pre-mix
Free Order
(US Dealers)
G -12E-050-2G-RTU
G12 EVO Coolant - 50/50 Pre-mix
Free Order
(Canadian Dealers)
Criteria
Quantity
SC or 24
As needed
ALL
-OR-
As needed
NOTE: Approximately 3 liters of coolant should be needed for the repair.
Continued on next page
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2024 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
27BQ Page 3 of 24
Parts Control Type:
VIN to Order
If parts are needed to support a vehicle repair:
• US Dealers - use AVA
• CAN Dealers - contact the Parts Specialists via email
(VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order
Parts Control Type:
Free Order
Parts will be managed by Free Order
Initial Allocation:
NO
There will be no parts allocation.
NOTE
Your dealer’s Estimated Remaining Repairs by campaign can be found in Parts on Command.
Click on “View Campaign List” and review the Estimated Remaining Repairs column.
NOTE
Campaign parts should always be ordered as per the parts information in this circular. The ordering system will
supersede the part, if applicable.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2024 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
27BQ Page 4 of 24
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If a customer declines campaign work, refer to the “Customer Declines Campaign/Update Repair” section in the
Campaign/Update Policy and Procedures Manual.
Service Number
Damage Code
Parts Vendor Code
Claim Type
27BQ
0099
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Mark labor as causal if Alternator (starter/generator) is OK
Mark Alternator* as causal if Alternator (starter/generator) is NOT OK
Vehicle Wash/Loaner
Criteria I.D.
Do not claim wash/loaner under this action
ALL
Check starter/generator software version. Starter/generator does not require
replacement.
LABOR
Labor Op
Time Units
Description
0150 00 10
SEE ELSA
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TSB/Document ID: Circ 27BQ_REV4
Replacement Service Bulletin Number:
MFR Communication Date: 2024-08-19
MFR Internal Campaign ID/Software Version: 27BQ
Communication Type: Service Campaign
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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