Technical Service Bulletin
92 Headlight washer jet does not retract
92 24 39 2065982/3 August 27, 2024. Supersedes Technical Service Bulletin Group 92 number 23-34 dated
March 3, 2023 for reasons listed below.
Model(s)

Year

A6

2019 – 2025

A6 allroad, and
S6

2020 – 2025

RS 6

2021 – 2025

VIN Range

Vehicle-Specific Equipment

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

3

-

Revised Warranty (Remove GFF and road test allowance)

2

03/04/2023

Revised header (Additional models and model years)
Revised Technical Background (Revised problem description
and root causes)
Revised Production Solution (Solution statement revised)
Revised Service (Additional inspections/repairs required)
Revised Warranty (Additional labor operations)

1

02/08/2022

Initial publication

Customer states:
The headlamp washer nozzle/pressure cylinder
does not retract automatically after a wash cycle
(Figure 1).

Figure 1. The headlamp washer nozzle jammed in the
extended position.
© 2024 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Workshop findings:
The headlamp washer nozzle/pressure cylinder binds against the headlamp washer system nozzle cover and
does not retract automatically after a wash cycle.

Technical Background 1
This issue may be due to one or any combination of the following root causes:
•

A precise tolerance between the headlamp washer system nozzle cover and the bumper cover aperture may
prevent full closure in the presence of dirt and debris in the area.

•

The headlamp washer system nozzle cover return spring exerts too great a force preventing the nozzle from
retracting.

•

There is physical interference between the headlamp washer system nozzle cover and the bumper cover due
to inadequate positioning of the headlamp washer nozzle/pressure cylinder.

Production Solution
Several solutions to optimize the headlamp washer system operation have been implemented in production.

Service
If the symptom described in this TSB is duplicated, complete all of the following inspections and repairs
as necessary. Perform the repairs to both the left and right sides.
1. Remove the headlamp washer outer cover
and inspect for possible interference with
the cover mechanism and the bumper
cover as shown in Figure 2. Using a
cutting instrument carefully trim the area of
interference on the cover mechanism just
enough to provide appropriate clearance
to allow free movement.

Figure 2. Interference between the headlamp washer
system nozzle cover and the bumper cover.

© 2024 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
2. Additionally, a small adjustment can be
made to the position of the headlamp
washer cylinder by loosening the two
washer cylinder mounting bracket screws
(Figure 3) and rotating it such that the
nozzle end is rotated away from the center
line of the vehicle toward the turn signal
lamp on the respective side being serviced
(Figure 4). Tighten the screws in the
adjusted position.

Figure 3. Headlamp washer cylinder mounting bracket
screws.

Figure 4. Desired angle of rotation of the washer
cylinder.
4. Make an attempt to relieve the pressure
exerted on the headlamp washer system
nozzle cover with your finger. If the nozzle
retracts on its own check the cover spring
clip version. Figure 5 shows the old
version which has been found to exert
excessive pressure and prevent smooth
nozzle retraction.

Figure 5. Old version cover spring clip.

© 2024 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
5. Figure 6 shows the improved spring clip
with reduced tension.

Figure 6. Improved version cover spring clip.
6. If the old spring clip version is installed and the nozzle retracts on its own after relieving the cover
pressure, replacing the spring clip may solve the problem. Replace the spring clips for both the left
and right sides in this case. Only the improved version spring clip is available.
7. If the nozzle does not retract after relieving the cover pressure and/or the spring version installed is of
the improved type and all other inspections, adjustments, and repairs have been performed, continue
root cause diagnosis as the solution specified in this TSB will not aid in solving the problem. Do not
replace the headlamp washer cylinders as a replacement will not remedy this problem.

Warranty
Claim Type:

•

Service Number:

9274

Damage Code:

0017

Labor Operations:

Front bumper cover remove and reinstall

6329 1900

See SRT with
associated
operations

Modify headlamp washer system
components

9274 5099

25 TU

GFF

No allowance

0 TU

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure (Only No allowance

0 TU

Diagnostic Time:

If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.

if Driver’s Assistance System calibration is
required)

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Claim Comment:

As per TSB 2065982/3

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number

Part Description

Quantity

4K0955339

Spring clip

2

Additional Information
All parts and service references provided in this TSB (2065982) are subject to change and/or removal.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.

© 2024 Audi of America, Inc.
Internal

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.