Technical Service Bulletin
93 Gearbox: power transmission - Engine Disconnect Clutch Excessive Slippage - PHEV - DTC P288200
93 24 10 2070965/4 August 30, 2024. Supersedes Technical Service Bulletin Group 93 number 24-85 dated July
27, 2024 for reasons listed below.
Model(s)

Year

Q5 e quattro

2020 – 2024

A7 e quattro

2021 – 2022

VIN Range

Vehicle-Specific Equipment

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

4

-

Revised Warranty (Updated Labor Operations)

3

07/27/2024

Revised Condition (Updated Workshop Findings)
Revised Service (Updated repair procedure)
Revised Warranty (Updated Labor Operations)

2

10/10/2023

Revised header (Updated Customer Codes)
Revised Warranty (Updated Labor Operations)

Customer states:
The Gearbox malfunction message appears in the instrument cluster.
Workshop findings:
The following DTC is stored transmission control module (TCM), -J217- (address word 0002):
•

DTC P288200: Engine Disconnect Clutch Excessive Slippage with Symptom code 20954.

Technical Background 1
There is a software error in the transmission control module.

Production Solution
Modified software for the gearbox control unit has been implemented in series production with effect from model
year 2023.

© 2024 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Service
If the above applies to the vehicle continue as follows:
Step 1.
•

If the vehicle is a Q5, first check whether it is possible to update the gearbox control unit.

•

If the software part number is shown in the SVM table below update the software with the SVM instructions
below and then proceed to Step 2.

•

If the software is not in the table below, or if the vehicle is an A7, continue to Step 2

SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the Transmission Control Module (TCM) (-J217-) using the SVM action code as listed in the table
below, if necessary:

To prevent the high-voltage battery from charging during the software update, the high-voltage
charging cable on vehicles with high-voltage components must be unplugged BEFORE the SVM code is
entered. Charging the high-voltage battery during a software update can cause damage to the highvoltage components.

The parking brake must be released, and the diagnostic interface must be hardwired to the scan tool.

Model

Old Software Part
Number

Old Software
Version

New Software Part
Number

New Software
Version

SVM Code
Input

(or higher)
Q5
PHEV

80A927156D

0002

80A927156D

0003

02A220

If the message ER0203E appears when running the SVM code 02A220, the gearbox control unit already has the
required software version.
Step 2.
•

The charge level of the high-voltage battery must be checked. For checking the electric motor, the charge
level must be in the range between min. 35% and max. 90%. If the high-voltage battery has a charge level
below 35%, it must be charged to a sufficient level.

•

In this case, work with the help of Guided Fault Finding (GFF) and follow the test plan for the DTC memory
entry precisely.

© 2024 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
If GFF does not detect any faults, it is not necessary to replace any components.
If GFF is not possible, e.g. because the passive entry in the event memory entry was erased, please perform the
relevant checks:
1. Check ATF level. If the gearbox ATF level is not OK, it must be adjusted as specified in the repair manual.
2. Hydraulic test.
3. Basic settings “calibration of disengagement clutch K0” (Touch point adaptation of hydraulic clutch) routine.
If there are no indications of malfunctions, the repair procedure is complete.

Warranty
Claim Type:

•

Service Number:

9350

Damage Code:

0040

Labor Operations:

Software update (if required)

0151 0000

Time stated on the
diagnostic protocol

Charge high-voltage battery (if required)

9303 8950

See SRT with
associated operations

Check high-voltage battery

9303 01xx

See SRT with
associated operations

Check and top up transmission oil (if
required)

3401 3550

See SRT with
associated operations

Remove and install noise insulation

1082 1900

See SRT with
associated operations

Charge battery

2706 8950

See SRT with
associated operations

GFF (If software update is not required)

0150 0000

Time stated on the
diagnostic protocol

If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.

(if required)

Claim Comment:

As per TSB 2070965/4

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
© 2024 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Part Number Part Description

Quantity

See ETKA

Fasteners, Bolts, Nuts and Screws as needed per the Repair
Manual

See ETKA/ELSA

G 055 529
A2

Dual clutch gearbox oil ATF

As per repair
manual

(Only if needed)

Additional Information
All parts and service references provided in this TSB (2070965) are subject to change and/or removal.
©2024 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

© 2024 Audi of America, Inc.
Internal

Page 4 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.