NHTSA ID Number: 11006935
Manufacturer Communication Number: 15-320-24
TSB/Document Date: 2024-09-04
Summary
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure for 2025MY vehicles.
ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
q
© 2024 Subaru
of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
2025 Subaru Vehicles
NUMBER: 15-320-24
SUBJECT:
2025 Audio/Navigation & Power Amplifier
Exchange Component Identification
and Procedures
DATE:
08/05/24
INTRODUCTION
This bulletin contains illustrations of exchange components and their manufacturer as well as a
description of the proper exchange procedure. The exchange program policy can also be found in
Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.
CONTENTS
Within the terms of the Basic New Car Warranty and the one-year Replacement Parts Warranty, the
Exchange Program provides for replacement of a defective unit from the manufacturer.
In the event the vehicle is “New” and “In-stock”, call the Vendor’s Service Center prior to calling
Subaru Retailer Claims. A new unit will be supplied rather than a remanufactured unit. If the Vendor
Service Center is unable to provide a new unit, immediately contact a Subaru Retailer Claims
Specialist at 1-866-782-2782 prior to placing an order for further instructions.
The replacement of a new unit, other than new units supplied through the exchange program, requires
authorization from a Subaru of America, Inc. Retailer Claims Specialist at 1-866-782-2782. An
authorization code will be provided and must be included upon claim submission.
Vehicles that have been placed in demo service should use exchange units only.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 15-320-24; Date: 08/05/24
Page 1 of 17
EXCHANGE PROCEDURE FOR ALL EXCHANGE COMPONENTS
1) The defective chassis should remain in the vehicle until the exchange unit is installed.
2) Contact the applicable Service Center with the following information:
•
Retailer Code
•
Retailer Name and Address
•
VIN - All 17 Characters
•
Date of Vehicle Sale
•
Vehicle Mileage
•
Caller’s Name and Telephone Number
•
Claim Number
•
Face Plate ID Number (Clarion only)
•
Subaru Part Number as shown in this bulletin
•
Customer Complaint
•
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number
be provided upon claim submission.
An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange
chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange
number when making inquiries.
3) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the
manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the
repair was performed under the terms of the Basic New Car Warranty. Copies of the freight
invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed chassis has not been returned within 30 days,
contact the Service Center. Reference the exchange number and explain the circumstances causing
the delay. An extension will be granted, or the retailer will be instructed to return the exchange unit.
Failure to comply will result in a “charge back” to the retailer for the cost of the exchange unit.
The retailer must return the failed component in the same approved packaging that the exchange unit
arrived in. Harman exchange units arrive with a pre-paid return shipping label. A hard copy of the
printout from the on-line order or the Exchange Request Form must be included in the core return
package. Failure to use proper packaging could result in a “charge back” for the cost of the exchange
unit and shipping.
NOTE: Activation of all subscription-based services is the responsibility of the vehicle owner.
NOTE: For the “Audio Out of Warranty Exchange / Repair Program” refer to the Added Security
Section 11.2.10 or Policy Adjustment Section 12.6.1 of the Claims Policies & Procedures on-line
manual.
Continued...
Bulletin Number: 15-320-24; Date: 08/05/24
Page 2 of 17
MANUFACTURERS BY COMPONENT
Audio
DENSO/Denso Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413. The
Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/
Denso Ten Online Exchange Instructions. Click on the website address f10ncs.com
Harman: Exchange order requests are to be made via the Web Portal and will be processed by
United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the
original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM
services.
Audio/Navigation
DENSO/Denso Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413. The
Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/
Denso Ten Online Exchange Instructions. Click on the website address f10ncs.com
Harman: Exchange order requests are to be made via the Web Portal and will be processed by
United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the
original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM
services.
Continued...
Bulletin Number: 15-320-24; Date: 08/05/24
Page 3 of 17
Power Amplifier
Harman Kardon: Exchange order requests are to be made via the Web Portal
Harman Kardon exchange requests are processed by United Radio. The United Radio Service
Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions
VEHICLE APPLICATIONS – AUDIO/NAVIGATION
ILLUSTRATION
DESCRIPTION &
APPLICABILITY
MANUFACTURER
PART NUMBER
ATTENTION!
PERFORM SUFFICIENT DIAGNOSIS, FOLLOWING PROCEDURES, TO
VALIDATE THE EXCHANGE ORDER
Ascent
11.6-INCH Center Information
Display
DENSO
TBD
DENSO
TBD
DENSO
TBD
Ascent
11.6-INCH Center Information
Display
Ascent
Cockpit Control Unit Assembly
(CHASSIS)
Continued...
Bulletin Number: 15-320-24; Date: 08/05/24
Page 4 of 17
ILLUSTRATION
DESCRIPTION &
APPLICABILITY
MANUFACTURER
PART NUMBER
DENSO
TBD
Ascent
Cockpit Control Unit Assembly
(CHASSIS)
ATTENTION!
PERFORM SUFFICIENT DIAGNOSIS FOLLOWING PROCEDURES TO
VALIDATE THE EXCHANGE ORDER
Crosstrek
DUAL 7-INCH Center
Information Display
DENSO
TBD
DENSO
TBD
DENSO
TBD
Crosstrek
11.6-INCH Multimedia Plus
System
Crosstrek
11.6-INCH Multimedia
Navigation System
Continued...
Bulletin Number: 15-320-24; Date: 08/05/24
Page 5 of 17
ILLUSTRATION
DESCRIPTION &
APPLICABILITY
MANUFACTURER
PART NUMBER
DENSO
TBD
DENSO
TBD
DENSO
TBD
DENSO
TBD
Crosstrek
Cockpit Control Unit Assembly
(CHASSIS)
Crosstrek
Cockpit Control Unit Assembly
(CHASSIS)
Crosstrek
Cockpit Control Unit Assembly
(CHASSIS)
Crosstrek
Cockpit Control Unit Assembly
(CHASSIS)
Continued...
Bulletin Number: 15-320-24; Date: 08/05/24
Page 6 of 17
ILLUSTRATION
DESCRIPTION &
APPLICABILITY
MANUFACTURER
PART NUMBER
ATTENTION!
PERFORM SUFFICIENT DIAGNOSIS FOLLOWING PROCEDURES TO
VALIDATE THE EXCHANGE ORDER
Forester
DUAL 7.0-INCH Multimedia
System
DENSO
86412FN411
DENSO
86412FN451
DENSO
86422SL620
DENSO
86422SL640
DENSO
86422SL670
Standard Model Only
Forester
11.6-INCH Multimedia Plus
System
Premium, Sport, Limited and
Touring Models
Forester
Cockpit Control Unit Assembly
(CHASSIS)
Standard Model Only
Forester
Cockpit Control Unit Assembly
(CHASSIS)
Premium, Sport, and Limited
Models without Navigation
SFD-11, SFD-15, SFF-21,
SFF-24, SFJ-41
Forester
Cockpit Control Unit Assembly
(CHASSIS)
Limited and Touring Models with
Navigation
SFJ-42, SFL-51
Continued...
Bulletin Number: 15-320-24; Date: 08/05/24
Page 7 of 17
ILLUSTRATION
DESCRIPTION &
APPLICABILITY
MANUFACTURER
PART NUMBER
ATTENTION!
PERFORM SUFFICIENT DIAGNOSIS FOLLOWING PROCEDURES TO
VALIDATE THE EXCHANGE ORDER
Impreza
DUAL 7-INCH Multimedia
System
DENSO
TBD
DENSO
TBD
DENSO
TBD
DENSO
TBD
Impreza
11.6-INCH Multimedia Plus
System
Impreza
Cockpit Control Unit Assembly
(CHASSIS
Impreza
Cockpit Control Unit Assembly
(CHASSIS)
Continued...
Bulletin Number: 15-320-24; Date: 08/05/24
Page 8 of 17
ILLUSTRATION
DESCRIPTION &
APPLICABILITY
MANUFACTURER
PART NUMBER
ATTENTION!
PERFORM SUFFICIENT DIAGNOSIS FOLLOWING PROCEDURES TO
VALIDATE THE EXCHANGE ORDER
Legacy & Outback
Dual 7 Inch Center
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TSB/Document ID: 15-320-24
Replacement Service Bulletin Number:
MFR Communication Date: 2024-08-05
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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