NHTSA ID Number: 11006935
Manufacturer Communication Number: 15-320-24
TSB/Document Date: 2024-09-04
Summary
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure for 2025MY vehicles.
Information Display
DENSO
86213AN64B
DENSO
86213AN67A
DENSO
86201AN50A
DENSO
86201AN55A
Standard Models
Legacy & Outback
11.6 Inch Center
Information Display
Premium, Sport, Onyx,
Wilderness, and Touring Models
Legacy & Outback
Cockpit Control Unit
Assembly (CHASSIS)
Standard Models
SAB-02, SDB-01
Legacy & Outback
Cockpit Control Unit Assembly
(CHASSIS)
Onyx, Premium, Sport and
Wilderness Models without
Navigation
SDE-21, SDH-21, SAD-13,
SDD-13, SAD-11, SDD-11,
SAG-21, SDI-21
Continued...
Bulletin Number: 15-320-24; Date: 08/05/24
Page 9 of 17
ILLUSTRATION
DESCRIPTION &
APPLICABILITY
MANUFACTURER
PART NUMBER
DENSO
86271AN55A
DENSO
TBD
DENSO
TBD
Legacy & Outback
Cockpit Control Unit Assembly
(CHASSIS)
Limited, Premium and Touring
Models with Navigation
SAF-34, SDF-34, SAD-15,
SDG-41, SAL-41
Solterra
Subaru
Multimedia 8 Inch
Navigation System
Solterra
Subaru Multimedia 12.3 Inch
Navigation System
ATTENTION!
PERFORM SUFFICIENT DIAGNOSIS FOLLOWING PROCEDURES TO
VALIDATE THE EXCHANGE ORDER
WRX
Center Information Display
DENSO
TBD
Continued...
Bulletin Number: 15-320-24; Date: 08/05/24
Page 10 of 17
ILLUSTRATION
DESCRIPTION &
APPLICABILITY
MANUFACTURER
PART NUMBER
DENSO
TBD
DENSO
TBD
DENSO
TBD
DENSO
TBD
WRX
Cockpit Control Unit
WRX
Cockpit Control Unit
BRZ
Cockpit Control Unit
All Models with
Automatic Transmission
BRZ
Cockpit Control Unit
All Models with
Manual Transmissions
ATTENTION!
PERFORM SUFFICIENT DIAGNOSIS FOLLOWING PROCEDURES TO
VALIDATE THE EXCHANGE ORDER
BRZ
8 Inch Center
Information Display
DENSO
TBD
Continued...
Bulletin Number: 15-320-24; Date: 08/05/24
Page 11 of 17
POWER AMPLIFIER EXCHANGE NUMBER EXAMPLE:
Harman Kardon (United Radio) Exchange Number Example…
MCO # 1234567890 (Ten Digits – All Numbers)
POWER AMPLIFIER SERVICE CENTER CONTACT INFORMATION AND HOURS OF
OPERATION
Harmon Kardon (United Radio) 1-800-448-0944
8am-8pm Eastern Time
Harman Kardon exchange requests are processed by United Radio.
Exchange units are ordered online using the link found in Subaru net/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions
VEHICLE APPLICATIONS – POWER AMPLIFIER
ILLUSTRATION
DESCRIPTION
Ascent
Power Amplifier Assy
Crosstrek
Power Amplifier Assy
MANUFACTURER
PART NUMBER
Harman
TBD
Harman
TBD
Harman/United
Radio
86221SL011
Harman
TBD
Forester
Power Amplifier Assy
Sport, Limited and Touring
Models
SFF-24, SFJ-42, SFL-51
Impreza
Power Amplifier Assy
Continued...
Bulletin Number: 15-320-24; Date: 08/05/24
Page 12 of 17
Impreza
Power Amplifier Assy
Harman
TBD
Harman/United
Radio
86221AN11B
Harman/United
Radio
86221AN10A
Harman
TBD
Harman
TBD
Harman
TBD
Pioneer/United
Radio
TBD
Legacy Outback
Power Amplifier Assy
SDE-21, SDH-21, SDI-21,
SDI-22, SAF-34, SDF-34,
SDG-41, SAL-41
Legacy
Power Amplifier Assy
Sport Models Only
SAG-21
Solterra
Power Amplifier Assy
WRX
Power Amplifier Assy
WRX
Power Amplifier Assy
BRZ
Power Amplifier Assy
Continued...
Bulletin Number: 15-320-24; Date: 08/05/24
Page 13 of 17
SATELLITE ACTIVATION INSTRUCTIONS CLARION & DENSO
If you need to perform a warranty exchange on any radio that is factory equipped with a Clarion or
DENSO satellite radio, please follow the instructions below. Going through the process will ensure
that any fee for the new radio is waived and will ensure your customer continues to receive their
satellite radio programming without any interruption of service.
Step 1.
Call Sirius XM Retailer Support at 1-800-852-9696 and let the agent know you are doing
a warranty exchange on a Subaru vehicle.
Step 2.
Provide the agent with the old Radio ID and ask them to transfer the service on this radio
to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated.
(To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID
will display for you, it will be 8 alpha-numeric characters long).
Step 3.
Confirm which services you are transferring e.g. Audio only or Audio and Traffic.
Step 4.
Ask the SXM Dealer support agent to send an activation signal to the new radio and
confirm the radio is working. Retailers can also perform a signal refresh, if necessary, by
entering in the Radio ID into the following URL, www.siriusxm.com/oemrefresh
NOTE: If the unit is inoperative, call Sirius XM for assistance in identifying the existing radio ID
number.
HARMAN ONLY
All exchange units equipped with a Harman satellite radio will be reactivated by United Radio
prior to being shipped to the Retailer.
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with
the original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM
services.
EXCHANGE NUMBER EXAMPLES AND SERVICE CENTER PHONE NUMBERS FOR
AUDIO/NAVIGATION
The Audio Exchange Program provides for replacement of a defective Audio/Navigation unit with an
exchange unit from the manufacturer.
The applicable Service Center for each manufacturer should be contacted and at that time the Service
Center will issue an exchange number. It is required that this number be provided upon claim
submission.
Below are examples of the audio exchange numbers and the telephone number for the Service Center
for each manufacturer.
Continued...
Bulletin Number: 15-320-24; Date: 08/05/24
Page 14 of 17
AUDIO EXCHANGE NUMBER EXAMPLES
Harman (United Radio) Exchange Number Example… MCO # 1234567890 (Ten Digits – All
Numbers)
AUDIO SERVICE CENTER PHONE NUMBERS AND HOURS OF OPERATION.
Clarion 1-800-448-0944 8am-8pm Eastern Time
DENSO 1-800-237-5413
Harman (United Radio)
7am-5pm Pacific Time
1-800-448-0944 8am-8pm Eastern Time
PACKING SLIP RO NUMBER REQUIREMENT – 2020 LEGACY & OUTBACK MODELS
DENSO ONLY
DENSO Cockpit Control Units, Audio and Audio w/Navigation Multimedia Infotainment Systems
will require an additional entry of the RO* character string (see image below) from the DENSO/
Denso Ten exchange unit “Packing Slip” included with the delivery of every DENSO exchange
unit shipped to the Retailer. The RO field is located between the Order Date and Complaint on the
Packing Slip.
* Please do not confuse this with the Retailer repair order number.
The RO number on the DENSO/Denso Ten Packing Slip is a required entry for the Comments
Field for a claim submission for an audio exchange. This is in addition to the existing Claim
Order/ Audio Exchange Number entry in the Misc. Detail field. BOTH entries will now be
required.
An example of the RO number on the DENSO/Denso Ten Packing Slip is show below.
Continued...
Bulletin Number: 15-320-24; Date: 08/05/24
Page 15 of 17
AUDIO/NAVIGATION & POWER AMPLIFIER COMPONENT OUT-OF-WARRANTY
EXCHANGE / REPAIR PROGRAM
Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio Exchange/
Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added
Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the
failure meets the terms of the Agreement.
The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a
prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest
standards.
All out-of-warranty orders will be subject to Supplier availability. In case of low stock, “in-warranty”
orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures
and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the Audio/
Navi. Supplier to determine exchange eligibility.
Out of Warranty Exchange Program procedures are outlined below. Please have the following
information available when contacting the Service Center.
Retailer Code
Retailer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Face Plate ID Number (Clarion and Fujitsu Ten only)
Subaru Part Number
Customer Complaint
Customer Last Name
DENSO/Denso Ten 1-800-237-5413
•
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
•
DENSO/Denso Ten offers a 1 yr. manufacturer’s warranty on these exchange units.
•
DENSO/Denso Ten will invoice the retailer for the cost of the exchange unit.
•
Shipping charges for return of the core is the responsibility of the retailer.
•
Cores must be returned to DENSO/Denso Ten within 30 days.
•
Delinquent cores will be invoiced to SOA who in turn will debit the retailer.
•
There will be a restocking fee of 20% for all unused returned cores.
Retailers will be invoiced by DENSO/Denso Ten and are to make payment directly to DENSO/
Denso Ten for this fee.
Continued...
Bulletin Number: 15-320-24; Date: 08/05/24
Page 16 of 17
Harman Kardon (United Radio) 1-800-448-0944
•
Harman Kardon exchange requests are processed by United Radio.
•
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
•
Harman Kardon offers a 1 yr. manufacturer’s warranty on these exchange units.
•
Harman Kardon will invoice the retailer for the cost of the exchange unit.
•
Shipping charges for return of the core is the responsibility of the retailer.
•
Cores must be returned to Harman Kardon (United Radio) within 30 days.
•
Delinquent cores will be invoiced to SOA who in turn will debit the retailer.
•
There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced
by Harman Kardon (United Radio) and are to make payment directly to Harman Kardon
(United Radio) for this fee.
Bulletin Number: 15-320-24; Date: 08/05/24
Page 17 of 17
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TSB/Document ID: 15-320-24
Replacement Service Bulletin Number:
MFR Communication Date: 2024-08-05
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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